Comments on: eBay Search needs to get smarter http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html eBay & ecommerce made easy Fri, 25 May 2012 21:52:34 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: EventHorizon1984 http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34878 EventHorizon1984 Wed, 10 Feb 2010 20:06:18 +0000 http://tamebay.com/?p=11107#comment-34878 “the $115 is worth a few minutes” Adam Nash Mildly disingenuous considering far too many of these eBay super bargain Star Trek DVDs are bootlegs. Abet fewer now that Paramount is taking more of an interest. “They can never beat Amazon or traditional retailer e-commerce sites on trust and convenience. They can, however, beat them on price and selection.” Adam Nash We’ll take trust a product is genuine, over price and questionable quality. But if all a buyer wants is to search for a cheap copy of those episodes, that’s what they’ll get. // “Every man has his price.” Rule of Acquisition #98 “the $115 is worth a few minutes”
Adam Nash

Mildly disingenuous considering far too many of these eBay super bargain Star Trek DVDs are bootlegs. Abet fewer now that Paramount is taking more of an interest.

“They can never beat Amazon or traditional retailer e-commerce sites on trust and convenience. They can, however, beat them on price and selection.”
Adam Nash

We’ll take trust a product is genuine, over price and questionable quality.

But if all a buyer wants is to search for a cheap copy of those episodes, that’s what they’ll get.

//

“Every man has his price.”
Rule of Acquisition #98

]]> By: Bunchy http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34877 Bunchy Tue, 09 Feb 2010 11:42:26 +0000 http://tamebay.com/?p=11107#comment-34877 Asking the project manager to think like a customer (or a seller for that matter) is like asking them to do their jobs properly. It aint gonna happen! The words “project manager” can be interchanged with ANY ebay position, key or otherwise and it would still be relevant to most ebay cock-ups / backpeddals and scenarios. :smile: Asking the project manager to think like a customer (or a seller for that matter) is like asking them to do their jobs properly.
It aint gonna happen!

The words “project manager” can be interchanged with ANY ebay position, key or otherwise and it would still be relevant to most ebay cock-ups / backpeddals and scenarios. :smile:

]]> By: ebuyerfb http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34876 ebuyerfb Tue, 09 Feb 2010 10:23:20 +0000 http://tamebay.com/?p=11107#comment-34876 It isn’t the programmer’s job to do that. That’s the project manager’s job. It isn’t the programmer’s job to do that. That’s the project manager’s job.

]]> By: Bunchy http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34875 Bunchy Tue, 09 Feb 2010 09:43:06 +0000 http://tamebay.com/?p=11107#comment-34875 Asking an ebay programmer to think like a customer (or a seller for that matter) is like asking them to do their jobs properly. It aint gonna happen! Asking an ebay programmer to think like a customer (or a seller for that matter) is like asking them to do their jobs properly.
It aint gonna happen!

]]> By: ebuyerfb http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34874 ebuyerfb Tue, 09 Feb 2010 07:49:27 +0000 http://tamebay.com/?p=11107#comment-34874 Speaking of search working or not. It is completely broken at this very minute. No results for any query. We were unable to run the search you entered. Please try again in a few minutes. Speaking of search working or not. It is completely broken at this very minute. No results for any query.

We were unable to run the search you entered. Please try again in a few minutes.

]]> By: Bigpoppa http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34873 Bigpoppa Mon, 08 Feb 2010 20:06:33 +0000 http://tamebay.com/?p=11107#comment-34873 I think eBay search is fine…Sometimes a few of the results are not what I need but that’s ok, i’m not looking for perfection and in any case, sometimes the obscure results send me off in a completely different direction and I end up buying stuff that perhaps I wouldn’t have. I think eBay search is fine…Sometimes a few of the results are not what I need but that’s ok, i’m not looking for perfection and in any case, sometimes the obscure results send me off in a completely different direction and I end up buying stuff that perhaps I wouldn’t have.

]]> By: whirly http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34872 whirly Mon, 08 Feb 2010 18:45:55 +0000 http://tamebay.com/?p=11107#comment-34872 Having to visit a help page in order to to know how to use eBay search is a joke. Buyers click Search, type in query and hit go. THEY DO NOT VISIT THE HELP PAGES TO FIND OUT HOW TO SEARCH. Having to visit a help page in order to to know how to use eBay search is a joke.

Buyers click Search, type in query and hit go.

THEY DO NOT VISIT THE HELP PAGES TO FIND OUT HOW TO SEARCH.

]]> By: mickeyfinn http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34871 mickeyfinn Mon, 08 Feb 2010 18:37:21 +0000 http://tamebay.com/?p=11107#comment-34871 I repeat my ‘third’ question: “Would anyone else know they NEED to do this?” Emily’s brother is a classic example. EBay’s search did not help him find what he was after and, in fact, caused them to lose a buyer. With the link, there is a problem… in looking at it I see… “pages.ebay.co.uk/” – no, that wasn’t it “/search/search-commands.html” – nor was that … but what was the bit in the middle…? “help” – Yes!! THAT’S the problem!!! Does anyone have any confidence in the content of eBay’s “help” pages?? That is, of course, assuming you can navigate your way to the right page. I’ve just about given up even trying the help screens. I understand the overhead of maintaining help screens – it is seriously hard work – but eBay have a duty here … and they aren’t just dropping the ball, they’re tripping over it – and sending others for falls as well. I repeat my ‘third’ question: “Would anyone else know they NEED to do this?”

Emily’s brother is a classic example.

EBay’s search did not help him find what he was after and, in fact, caused them to lose a buyer.

With the link, there is a problem… in looking at it I see…
“pages.ebay.co.uk/” – no, that wasn’t it
“/search/search-commands.html” – nor was that … but what was the bit in the middle…?
“help” – Yes!! THAT’S the problem!!!

Does anyone have any confidence in the content of eBay’s “help” pages?? That is, of course, assuming you can navigate your way to the right page. I’ve just about given up even trying the help screens.

I understand the overhead of maintaining help screens – it is seriously hard work – but eBay have a duty here … and they aren’t just dropping the ball, they’re tripping over it – and sending others for falls as well.

]]> By: George (eBay employee) http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34870 George (eBay employee) Mon, 08 Feb 2010 17:03:11 +0000 http://tamebay.com/?p=11107#comment-34870 Emily – try here http://pages.ebay.co.uk/help/search/search-commands.html Emily – try here http://pages.ebay.co.uk/help/search/search-commands.html

]]> By: Emily http://tamebay.com/2010/02/ebay-search-needs-to-get-smarter.html#comment-34869 Emily Mon, 08 Feb 2010 16:19:56 +0000 http://tamebay.com/?p=11107#comment-34869 I know my brother struggled to find things on ebay. The TSR search really confused him. As he thought by clicking this he would see the best sellers first and then everyone else underneath. So when only a few items came back he thought that was all there was listed on ebay needless to say he told everyone how little there is on ebay now and he only shops on Amazon. It would be great if ebay could have a link to the abreviation / commands to narrow searches. I did not know about using () and I have been buying and selling on ebay for years I know my brother struggled to find things on ebay. The TSR search really confused him. As he thought by clicking this he would see the best sellers first and then everyone else underneath. So when only a few items came back he thought that was all there was listed on ebay needless to say he told everyone how little there is on ebay now and he only shops on Amazon.

It would be great if ebay could have a link to the abreviation / commands to narrow searches. I did not know about using () and I have been buying and selling on ebay for years

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