Comments on: ChannelAdvisor from a user’s point of view http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html eBay & ecommerce made easy Fri, 25 May 2012 21:52:34 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Savvy Paul http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35155 Savvy Paul Thu, 11 Mar 2010 00:16:06 +0000 http://tamebay.com/?p=11290#comment-35155 Interesting to hear that CA is helping you behind the scenes. I do agree that muti-channel sales management is a critical activity for any serious business. Any tool that can contribute to such impressive growth must be worthy of investigation. Have to say, though, that the CA checkout honestly is awful. I've used it twice and it caused me headaches both times by changing the shipping address when it redirected me to Paypal. And there's absolutely no justification to put buyers through 5 screens. If CA can get combined postage right (credit where it's due), why are the other parts of it so bad? eBay checkout certainly is out of date - it's crazy that ebay doesn't have a proper shopping cart system - but I couldn't justify paying good money for something that's just as flawed. Even if CA is the proverbial business for the seller, I have a nagging concern in the back of my mind that it's not the same story from the buyer's point of view. Try searching 'channel advisor checkout' on the ebay forums. I avoid sellers with CA checkout, if I possibly can. PS Couldn't view any of your listings at the weekend - my better half was shopping for shiny things! Frooition servers down again? Interesting to hear that CA is helping you behind the scenes. I do agree that muti-channel sales management is a critical activity for any serious business. Any tool that can contribute to such impressive growth must be worthy of investigation.

Have to say, though, that the CA checkout honestly is awful. I’ve used it twice and it caused me headaches both times by changing the shipping address when it redirected me to Paypal. And there’s absolutely no justification to put buyers through 5 screens.

If CA can get combined postage right (credit where it’s due), why are the other parts of it so bad? eBay checkout certainly is out of date – it’s crazy that ebay doesn’t have a proper shopping cart system – but I couldn’t justify paying good money for something that’s just as flawed. Even if CA is the proverbial business for the seller, I have a nagging concern in the back of my mind that it’s not the same story from the buyer’s point of view. Try searching ‘channel advisor checkout’ on the ebay forums.

I avoid sellers with CA checkout, if I possibly can.

PS Couldn’t view any of your listings at the weekend – my better half was shopping for shiny things! Frooition servers down again?

]]> By: Bigpoppa http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35154 Bigpoppa Wed, 10 Mar 2010 22:45:28 +0000 http://tamebay.com/?p=11290#comment-35154 It's all about the customer, I have not found a single account of a buyer that has said "That CA checkout process is great" ...Selling online is all about removing obstacles and for us, CA adds rather than reduces them. There are many other ways to achieve the same results if selling via multiple venues without the huge costs, slow support (after sales) and massive learning curve. It’s all about the customer, I have not found a single account of a buyer that has said “That CA checkout process is great”

…Selling online is all about removing obstacles and for us, CA adds rather than reduces them.

There are many other ways to achieve the same results if selling via multiple venues without the huge costs, slow support (after sales) and massive learning curve.

]]> By: jimbo http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35153 jimbo Wed, 10 Mar 2010 19:31:48 +0000 http://tamebay.com/?p=11290#comment-35153 Why didn't you just go free postage, buyers like it ;-) Why didn’t you just go free postage, buyers like it ;-)

]]> By: paul http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35152 paul Wed, 10 Mar 2010 19:15:34 +0000 http://tamebay.com/?p=11290#comment-35152 Its a steep learning curve but CA has saved me an hour a day refunding EBAY buyers who overpay postage due to the useless checkout EBAY have. Add in an hour a day saved combining invoices and its paying for itself. The ease of listing enabled us to create and upload 1900 skus in days rather than weeks.. Sales have increased by 40% in less than 30 days as our listings now look the business. Its not for everyone... checkout is long (but the completion rate is better than EBAY!)... and it costs good money BUT as a solution for serious sellers it (or something similar) is a must Its a steep learning curve but CA has saved me an hour a day refunding EBAY buyers who overpay postage due to the useless checkout EBAY have.

Add in an hour a day saved combining invoices and its paying for itself.

The ease of listing enabled us to create and upload 1900 skus in days rather than weeks..

Sales have increased by 40% in less than 30 days as our listings now look the business.

Its not for everyone… checkout is long (but the completion rate is better than EBAY!)… and it costs good money BUT as a solution for serious sellers it (or something similar) is a must

]]> By: uk-vendor http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35151 uk-vendor Wed, 10 Mar 2010 18:14:48 +0000 http://tamebay.com/?p=11290#comment-35151 CA is a VERY good solution. We have been using it for a little over a year, managing over 1000 SKU's on eBay and Amazon and everything works fine. The expense is relative, if we didn't use CA I know we would need to be paying someone to do a lot of the jobs that are automated by CA. Their salary would be more than twice the commission we pay CA. The only gripe we have is that it can be a little over complicated in some areas and we really do need UK support which we don't have. We can make an immediate 2 minute call to Amazon or eBay support to sort out a query. With CA we have to send an email to the States and normally wait a couple of days to get a reply and then sometimes get an answer to something we didn't actually ask or be told to read all the details on the CA Strategy and Support Centre. Maybe someone can tell me how we can get UK support, I have never had a straight answer from the CA London office CA is a VERY good solution. We have been using it for a little over a year, managing over 1000 SKU’s on eBay and Amazon and everything works fine.
The expense is relative, if we didn’t use CA I know we would need to be paying someone to do a lot of the jobs that are automated by CA. Their salary would be more than twice the commission we pay CA.
The only gripe we have is that it can be a little over complicated in some areas and we really do need UK support which we don’t have. We can make an immediate 2 minute call to Amazon or eBay support to sort out a query. With CA we have to send an email to the States and normally wait a couple of days to get a reply and then sometimes get an answer to something we didn’t actually ask or be told to read all the details on the CA Strategy and Support Centre. Maybe someone can tell me how we can get UK support, I have never had a straight answer from the CA London office

]]> By: Mike http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35150 Mike Wed, 10 Mar 2010 17:00:06 +0000 http://tamebay.com/?p=11290#comment-35150 There seems to be some very bitter people out there that have it in for CA, it looks like a good solution although not cheap, can anyone enlighten me why your so upset with them? There seems to be some very bitter people out there that have it in for CA, it looks like a good solution although not cheap, can anyone enlighten me why your so upset with them?

]]> By: BigPoppa http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35149 BigPoppa Tue, 02 Mar 2010 12:09:27 +0000 http://tamebay.com/?p=11290#comment-35149 Well go figure, thought something was a bit odd about that post... :lol: Well go figure, thought something was a bit odd about that post… :lol:

]]> By: Lino http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35148 Lino Tue, 02 Mar 2010 11:32:11 +0000 http://tamebay.com/?p=11290#comment-35148 Congratulations to Jonny! No sooner does he say a few nice words about CA, and they've awarded him Retailer of the Month. http://www.channeladvisor.co.uk/sellmore/videos/701000000009H2x.html Congratulations to Jonny! No sooner does he say a few nice words about CA, and they’ve awarded him Retailer of the Month.

http://www.channeladvisor.co.uk/sellmore/videos/701000000009H2x.html

]]> By: JP http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35147 JP Sat, 27 Feb 2010 22:32:44 +0000 http://tamebay.com/?p=11290#comment-35147 http://www.monsoonworks.com/uk/ I have heard good things about this company. They have a good pricing structure - different to ChannelAdvisor. http://www.monsoonworks.com/uk/

I have heard good things about this company. They have a good pricing structure – different to ChannelAdvisor.

]]> By: eg http://tamebay.com/2010/02/channeladvisor-from-a-users-point-of-view.html#comment-35146 eg Sat, 27 Feb 2010 16:41:46 +0000 http://tamebay.com/?p=11290#comment-35146 Any chance of sharing what these other solutions are? Any chance of sharing what these other solutions are?

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