Comments on: Outlets, outlawed : what I’d do with eBay, part 1 http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html eBay & ecommerce made easy Mon, 13 Feb 2012 00:17:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Mark http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55707 Mark Sun, 24 Jan 2010 16:32:40 +0000 http://tamebay.com/?p=10738#comment-55707 It seems ridiculous that small sellers working at home, with limited storage and a lack of negotiation power with couriers (in terms of pricing/collection times) and juggling ebay with other jobs/family etc can beat large mail order companies operating out of large warehouses with large workforces. It seems ridiculous that small sellers working at home, with limited storage and a lack of negotiation power with couriers (in terms of pricing/collection times) and juggling ebay with other jobs/family etc can beat large mail order companies operating out of large warehouses with large workforces.

]]> By: Jimbo http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55639 Jimbo Sat, 23 Jan 2010 08:10:39 +0000 http://tamebay.com/?p=10738#comment-55639 I always reserve online before making a trip to argos. I always reserve online before making a trip to argos.

]]> By: John Pemberton http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55634 John Pemberton Fri, 22 Jan 2010 23:15:49 +0000 http://tamebay.com/?p=10738#comment-55634 I wish when I went in an Argos high st store they had the items they publish in their laminated bible in stock...it seems all the low to middle price items are out of stock, and surprise surprise the top of the range model is instock.... I would love to tap in some DSR rating on those blue stock check machines! :twisted: I wish when I went in an Argos high st store they had the items they publish in their laminated bible in stock…it seems all the low to middle price items are out of stock, and surprise surprise the top of the range model is instock….

I would love to tap in some DSR rating on those blue stock check machines! :twisted:

]]> By: Hereford United Fan http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55619 Hereford United Fan Fri, 22 Jan 2010 10:36:13 +0000 http://tamebay.com/?p=10738#comment-55619 Argos has lost its TSR... Argos has lost its TSR…

]]> By: simon http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55618 simon Fri, 22 Jan 2010 10:13:20 +0000 http://tamebay.com/?p=10738#comment-55618 another 3 negs in the last 24 hours another 3 negs in the last 24 hours

]]> By: Nick http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55609 Nick Thu, 21 Jan 2010 22:45:43 +0000 http://tamebay.com/?p=10738#comment-55609 Great post & straight to the point! Nothing to add. Great post & straight to the point! Nothing to add.

]]> By: BigPoppa http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55556 BigPoppa Wed, 20 Jan 2010 13:09:53 +0000 http://tamebay.com/?p=10738#comment-55556 I would be very wary of the "item did not arrive" ones, buyers trying it on IMO. I would be very wary of the “item did not arrive” ones, buyers trying it on IMO.

]]> By: kiteman http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55549 kiteman Wed, 20 Jan 2010 09:00:25 +0000 http://tamebay.com/?p=10738#comment-55549 check my competition outlet m&m last time i looked 64 negatives in less than a month how good is that for ebay check my competition outlet m&m last time i looked 64 negatives in less than a month how good is that for ebay

]]> By: ebuyerfb http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55481 ebuyerfb Mon, 18 Jan 2010 08:25:25 +0000 http://tamebay.com/?p=10738#comment-55481 I think I get it now. The other 2 have now been revised voluntarily by the buyer. Since sellers are limited to 5 revisions per 1000 feedbacks and there is little reason to remove some negatives but leave others (they all count together as one negative) they were able to get rid of 4 for the price of 2. Cutting your negatives in half in only three days and only having to please one customer ... not too shabby. :twisted: I think I get it now. The other 2 have now been revised voluntarily by the buyer. Since sellers are limited to 5 revisions per 1000 feedbacks and there is little reason to remove some negatives but leave others (they all count together as one negative) they were able to get rid of 4 for the price of 2.

Cutting your negatives in half in only three days and only having to please one customer … not too shabby. :twisted:

]]> By: hitch http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55474 hitch Sun, 17 Jan 2010 21:52:20 +0000 http://tamebay.com/?p=10738#comment-55474 Tesco seem to be doing quite well,both in terms of sales and customer satisfaction. I would imagine they will start to expand rapidly soon, daily deals etc, so expect a flood of complaints from small sellers that they cannot compete. Tesco seem to be doing quite well,both in terms of sales and customer satisfaction. I would imagine they will start to expand rapidly soon, daily deals etc, so expect a flood of complaints from small sellers that they cannot compete.

]]> By: Bunchy http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55472 Bunchy Sun, 17 Jan 2010 20:50:39 +0000 http://tamebay.com/?p=10738#comment-55472 I am quite happy for outlets to stay as they are really proving that the smaller seller can and does provide better service time and time again. While I am concerned that their frankly piss-poor terms and crazy policies may scare some buyers away from exploring the rest of ebay after a bad transaction, it just highlights that more buyers need educating on their own rights and some need to be even more demanding and either kick-ass when it's needed or shop where they will be treated fairly. I am quite happy for outlets to stay as they are really proving that the smaller seller can and does provide better service time and time again.
While I am concerned that their frankly piss-poor terms and crazy policies may scare some buyers away from exploring the rest of ebay after a bad transaction, it just highlights that more buyers need educating on their own rights and some need to be even more demanding and either kick-ass when it’s needed or shop where they will be treated fairly.

]]> By: Jimbo http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55470 Jimbo Sun, 17 Jan 2010 18:17:33 +0000 http://tamebay.com/?p=10738#comment-55470 Unfortunately I think the idea is that the “outlets” will shape ebay rather than eBay shaping the “outlets”. For many of us we will just be part of the long tail and part of what brings the traffic but we will never be seen as a prized asset (however high our feedback is and however impeccable our customers service is) because we are not. That is not to say that eBay is no longer a great venue to sell product though. Unfortunately I think the idea is that the “outlets” will shape ebay rather than eBay shaping the “outlets”. For many of us we will just be part of the long tail and part of what brings the traffic but we will never be seen as a prized asset (however high our feedback is and however impeccable our customers service is) because we are not.

That is not to say that eBay is no longer a great venue to sell product though.

]]> By: Jimbo http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55469 Jimbo Sun, 17 Jan 2010 18:16:31 +0000 http://tamebay.com/?p=10738#comment-55469 Unfortunately I think the idea is that the "outlets" will shape ebay rather than eBay shaping the "outlets". For many of us we will just be part of the long tail and part of what brings the traffic but we will never be seen as a prized asset (however high our feedback is and however impeccable our customers service is) because we are not. That is not to say that eBay is no longer a great venue to sell product though. Unfortunately I think the idea is that the “outlets” will shape ebay rather than eBay shaping the “outlets”. For many of us we will just be part of the long tail and part of what brings the traffic but we will never be seen as a prized asset (however high our feedback is and however impeccable our customers service is) because we are not.

That is not to say that eBay is no longer a great venue to sell product though.

]]> By: Bigpoppa http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55468 Bigpoppa Sun, 17 Jan 2010 17:06:48 +0000 http://tamebay.com/?p=10738#comment-55468 IMO it's not that these outlets provide a lower level of service than on their websites and in their stores, it's just that the average eBay buyer is very different to every other buyer. Firstly the buyers are often sellers also, and feedback is only seen as an opportunity to vent any views they may have towards eBay etc rather than the seller. Secondly their expectations are sometimes unrealistic, due mainly to the flawed fedback system where 98% is seen as bad!?! Thirdly the faceless transaction process that eBay provide, buyers often feel they are dealing with eBay not a smaller individual company/person and as such are more likely to claim INR etc. eBay is a profitable market place and is a good way to start a business. However, if you come along thinking you know how to sell on eBay simply because you already have a website or a string of high st shops, you are in for a very big shock, as we have seen. IMO it’s not that these outlets provide a lower level of service than on their websites and in their stores, it’s just that the average eBay buyer is very different to every other buyer.

Firstly the buyers are often sellers also, and feedback is only seen as an opportunity to vent any views they may have towards eBay etc rather than the seller.

Secondly their expectations are sometimes unrealistic, due mainly to the flawed fedback system where 98% is seen as bad!?!

Thirdly the faceless transaction process that eBay provide, buyers often feel they are dealing with eBay not a smaller individual company/person and as such are more likely to claim INR etc.

eBay is a profitable market place and is a good way to start a business. However, if you come along thinking you know how to sell on eBay simply because you already have a website or a string of high st shops, you are in for a very big shock, as we have seen.

]]> By: Beady Paul http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55467 Beady Paul Sun, 17 Jan 2010 16:07:18 +0000 http://tamebay.com/?p=10738#comment-55467 I have no problem with outlets being on EBAY. What EBAY didnt tell them is thats its a demanding marketplace. To give them 'powerseller' status without them earning it was a farce (I think thats now been amended..?). If EBAY grant the status because of their reputation then when I open my next ID I want the same... We have about 140,000 transactions in past year with less than a dozen negatives... our reputation is far superior than any outlet.. Outlets are beginning to realise EBAY is a different demanding marketplace.. the Schuh listing debacle illustrates how quickly buyers react to unfairness. Will they survive.. probably.. wil they improve... I have my doubts I have no problem with outlets being on EBAY. What EBAY didnt tell them is thats its a demanding marketplace.

To give them ‘powerseller’ status without them earning it was a farce (I think thats now been amended..?). If EBAY grant the status because of their reputation then when I open my next ID I want the same…

We have about 140,000 transactions in past year with less than a dozen negatives… our reputation is far superior than any outlet..

Outlets are beginning to realise EBAY is a different demanding marketplace.. the Schuh listing debacle illustrates how quickly buyers react to unfairness.

Will they survive.. probably.. wil they improve… I have my doubts

]]> By: Patty http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55466 Patty Sun, 17 Jan 2010 15:59:43 +0000 http://tamebay.com/?p=10738#comment-55466 Its a total joke when you consider these are the gateway sellers, if you like, which bring many new users onto the site! Its a total joke when you consider these are the gateway sellers, if you like, which bring many new users onto the site!

]]> By: Steve Antony Williams http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55464 Steve Antony Williams Sun, 17 Jan 2010 12:10:11 +0000 http://tamebay.com/?p=10738#comment-55464 <i>"What kind of message does this send out to the hundreds and thousands of really good eBay sellers that have served the site well for years?"</i> Ooh ooh don't tell me, I know this one ... Is it "hahahahaha suckers" ? “What kind of message does this send out to the hundreds and thousands of really good eBay sellers that have served the site well for years?”

Ooh ooh don’t tell me, I know this one … Is it “hahahahaha suckers” ?

]]> By: Richard http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55463 Richard Sun, 17 Jan 2010 11:45:18 +0000 http://tamebay.com/?p=10738#comment-55463 On the one hand you have an army of sellers working their butts off to achieve everything eBay is asking for. On the other hand we have a seller that’s been chucked out of the outlets programme, has shocking numbers of non-positive feedback with a percentage so low it would get anyone else chucked off the powerseller programme. DSR’s so bad that would insure any mere mortal seller had search placement so low they’d be all but invisible, yet the same seller has deal of the day three times in a week. What kind of message does this send out to the hundreds and thousands of really good eBay sellers that have served the site well for years? On the one hand you have an army of sellers working their butts off to achieve everything eBay is asking for.

On the other hand we have a seller that’s been chucked out of the outlets programme, has shocking numbers of non-positive feedback with a percentage so low it would get anyone else chucked off the powerseller programme. DSR’s so bad that would insure any mere mortal seller had search placement so low they’d be all but invisible, yet the same seller has deal of the day three times in a week.

What kind of message does this send out to the hundreds and thousands of really good eBay sellers that have served the site well for years?

]]> By: northumbrian http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55461 northumbrian Sun, 17 Jan 2010 10:36:09 +0000 http://tamebay.com/?p=10738#comment-55461 I have no problem with outlet sellers good luck to them and I understand their trading methods they are on ebay to make money, not pander to the loonies all I ask is that ebay dont massage the figures and feedback ,so buyers can make a decision on factual feedback data compared with other sellers I have no problem with outlet sellers good luck to them and I understand their trading methods they are on ebay to make money, not pander to the loonies
all I ask is that ebay dont massage the figures and feedback ,so buyers can make a decision on factual feedback data
compared with other sellers

]]> By: Patty http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55447 Patty Sat, 16 Jan 2010 17:20:35 +0000 http://tamebay.com/?p=10738#comment-55447 As an ebay seller i try to keep as much of my business on the ebay site plus i was not aware they ship things slower than their site. I ordered some new screens for the office the week before from their website which were delivered the following day yet it took almost 5days for the TV delivery. As an ebay seller i try to keep as much of my business on the ebay site plus i was not aware they ship things slower than their site.

I ordered some new screens for the office the week before from their website which were delivered the following day yet it took almost 5days for the TV delivery.

]]> By: Bigpoppa http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55446 Bigpoppa Sat, 16 Jan 2010 16:23:37 +0000 http://tamebay.com/?p=10738#comment-55446 <i>They even ship things slower than they do with their own website for some reason</i> Why not buy it from their website then? They even ship things slower than they do with their own website for some reason

Why not buy it from their website then?

]]> By: Patty http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55445 Patty Sat, 16 Jan 2010 15:16:25 +0000 http://tamebay.com/?p=10738#comment-55445 Some of the outlet sellers are woeful and i think are getting special treatment from Paypal too. Bought an LCD TV on behalf of my parents for my brother for Xmas from Ebuyer. Opened it on christmas morning and it would turn on. Mailed ebuyer: No Response. Opened dispute in paypal and no response. Raised it to a claim with Paypal and still no response when claim was due to end of the 14th of Jan when i should have got my money back. With any other seller if they do not repond to a claim, paypal do a quick review and the buyer gets refunded. Paypal its now under review (Why? they have not reponded to it) and they will contact me with any developments by the bloody 11th of February. As a result ive had to leave Ebuyer a negative comment for their completely appalling service. They even ship things slower than they do with their own website for some reason. Some of the outlet sellers are woeful and i think are getting special treatment from Paypal too.

Bought an LCD TV on behalf of my parents for my brother for Xmas from Ebuyer.

Opened it on christmas morning and it would turn on. Mailed ebuyer: No Response. Opened dispute in paypal and no response. Raised it to a claim with Paypal and still no response when claim was due to end of the 14th of Jan when i should have got my money back.

With any other seller if they do not repond to a claim, paypal do a quick review and the buyer gets refunded. Paypal its now under review (Why? they have not reponded to it) and they will contact me with any developments by the bloody 11th of February.

As a result ive had to leave Ebuyer a negative comment for their completely appalling service. They even ship things slower than they do with their own website for some reason.

]]> By: whirly http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55444 whirly Sat, 16 Jan 2010 14:02:32 +0000 http://tamebay.com/?p=10738#comment-55444 Not from me, spill the beans. Not from me, spill the beans.

]]> By: ebuyerfb http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55441 ebuyerfb Sat, 16 Jan 2010 05:50:14 +0000 http://tamebay.com/?p=10738#comment-55441 I can't speak for Outlets but Diamond powersellers do have a period of time where they aren't required to adhere to DSR and feedback requirements. I believe it was either 45 or 90 days. This was reported on AuctionBytes sometime in late 2008. I can’t speak for Outlets but Diamond powersellers do have a period of time where they aren’t required to adhere to DSR and feedback requirements. I believe it was either 45 or 90 days. This was reported on AuctionBytes sometime in late 2008.

]]> By: ebuyerfb http://tamebay.com/2010/01/outlets-outlawed-what-id-do-with-ebay-part-1.html#comment-55440 ebuyerfb Sat, 16 Jan 2010 05:23:46 +0000 http://tamebay.com/?p=10738#comment-55440 If anyone is curious about the negs that are missing I recorded them. 1 was wiped away. Kind of an unfair neg in my opinion and most would probably agree (though good luck getting it removed if it happens to you). 2 were removed that were posted by the same buyer. Weird thing is that buyer left 4 negs and the other two are still present. All 4 say exactly the same thing. If anyone is curious about the negs that are missing I recorded them.

1 was wiped away. Kind of an unfair neg in my opinion and most would probably agree (though good luck getting it removed if it happens to you).

2 were removed that were posted by the same buyer. Weird thing is that buyer left 4 negs and the other two are still present. All 4 say exactly the same thing.

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