"Heavy Snowfall" Feedback message to remain for next few weeks
14/01/2010 at 11:35
If you haven’t left feedback for a seller this week you may have missed the “Heavy Snowfall” message eBay have placed at the top of the feedback page. It reads “Heavy snowfall across the UK means that some deliveries are currently experiencing significant delays. When it comes to leaving feedback, please be patient.”
Click to embiggen
The message should remain on the feedback page for the next couple of weeks until things get back to normal.
kiteman says
12:07 pm on 14/01/2010
THIS MORNING I HAVE SPENT ALL MY TIME ON ROYAL MAIL LATE TRACKED DELIVERYS NO WONDER I AM TSR EXCEPT FOR DESPATCH TIME COME ON EBAY GET IT TOGETHER PLEASE OVER TEN THOUSAND FEEDBACK
Yael says
12:37 pm on 14/01/2010
I am getting fed up of fielding enquiries that go along the lines of “my road has been clear for 2 days now, and we’re getting post, why has your courier not delivered?” And I have to listen to them rant and say in the nicest way possible because of backlog and just because your road is clear in the middle or rural Wales, doesn’t mean all the roads on the way to your road are clear!!
This one guy made it seem like life or death that he got his cabinet, I ended up sending out a second one because the couriers temporarily lost the first one in the system. Both arrived on Friday, Tuesday he says he doesn’t like them and wants to return for full refund but not to worry, I have been very good and it won’t affect any feedback he leaves me!!
Gerry007 says
9:10 pm on January 18th, 2010
Thank god we only sell the desk cable tidies….
Bunchy says
1:32 pm on 14/01/2010
Checking with local delivery office is the ideal place to find out the back log and delivery situation. RM Customer Services are more than happy to provide the phone numbers of local offices for sellers to make enquiries or for (Heaven forbid!) buyers to make their own enquiries.
Paul says
3:08 pm on January 14th, 2010
Setting up an Ebay mail template with a suitable ‘Potential delivery delays due to weather’ heading and sending that with every despatch confirmation has worked well here.
Stating the obvious – yes, we have actually posted it, but Royal Mail have got to collect it, sort it and carry it to your door and along the way there may well be some snow – even though you’re in your garden in a t-shirt & sandals – has also got me out of a number of very late delivery situations lately without a neg.
Subscribe to Royal Mail’s daily operational statement email service
and give customers the link;
http://www.royalmail.com/serviceupdates
so they can see for themselves.
Upshot then is that if it arrives quickly, you might get some ‘arrived quickly despite the snow’ feedback, or if it’s delayed at least they know you’re trying to help and might lay off giving you a hard time.
As for next-day couriers, you’re on your own. “It’s stuck in the hub…”
Gerry007 says
9:16 pm on January 18th, 2010
Assuming they actually read the dispatch emails.
1/2 don’t seem too!!!
Tom says
4:29 pm on 14/01/2010
They will mark you down on your dashboard anyway.Ebay should not allow them to do this. I’ve just de-listed everything,it’s not worth the hassle.
Bunchy says
5:01 pm on January 14th, 2010
And not fogetting that some customers may mark down communication DSR if the content of responses to their delivery queries is not what they want to hear.
ie “there may be a delay due to the weather” as opposed to “your postman is popping your order through your letterbox as I type. If you look through your window right now you can watch him do it”
Don’t shoot the messenger when the news is bad …..
ebuyerfb says
6:01 pm on 14/01/2010
Am I correct that this message doesn’t show in the case you are an international buyer from the US who happened to buy something from the UK and who probably has no idea about the weather over there?
northumbrian says
9:03 pm on 14/01/2010
grab their money and sod them is the best way forward
Gerry007 says
9:18 pm on January 18th, 2010
Run for the hills I say……Run
Gerry007 says
12:21 am on 19/01/2010
I must be loosing interest in ebay (well who isn’t)….
I did not even notice it….