FAQs: How do you remove an unpaid item strike?

January 30, 2010

It used to be so simple. If you’d closed an unpaid item dispute and given the buyer a strike, and then they paid, you had a choice: refund or return the payment, or remove the strike and send them their goods. Unfortunately since the unpaid item… Read more

Written by Sue Bailey · Filed Under eBay.co.uk, Glitches, Selling Tips | 5 Comments 

eBay reduce the impact of unfair low DSR scores

January 30, 2010

I’ve heard from a number of sellers that their DSRs have mysterious improved overnight with a sprinkling of low 1 or 2 star ratings disappearing. Suddenly from being in danger of losing TRS they’re safe, or for sellers who don’t qualify for TRS… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 42 Comments 

When is an unpaid item not an unpaid item?

January 30, 2010

If you still take cheques and postal orders on eBay, here’s an issue you need to be aware of. It seems that buyers only need to mark an item “payment sent” for eBay Support will assume that’s true, and stop sellers closing unpaid item disputes… Read more

Written by Sue Bailey · Filed Under Glitches | 2 Comments 

eBay UK changing PowerSeller criteria

January 30, 2010

The eBay UK & Ireland PowerSeller portal has an announcement today that as of April, the criteria for UK PSs will change…. Read more

Written by Sue Bailey · Filed Under eBay, eBay.co.uk, Featured | 9 Comments 

Private seller free auction promo extended

January 29, 2010

eBay UK has announced this morning that its promotion for free auction listings for private sellers is being extended. Private sellers who list auctions starting at £4.99 or lower, in Media categories (Music; Books, Comics and Magazines; Video… Read more

Written by Sue Bailey · Filed Under CLD, eBay.co.uk | Comments Off 

What’s happening to PowerSeller phone support?

January 28, 2010

If you log into the PowerSeller portal today to check your support benefits you might be forgiven for wondering why for some sellers the “Yes” to phone support is missing. I’ve managed to snag screen shots from my Gold, Silver and Bronze PowerSeller… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 11 Comments 

Let us be excellent : what I’d do with eBay, part 4

January 27, 2010

At the weekend, I mentioned my thoughts about how feedback should evolve to a couple of sellers. Both were shocked: if there were no visibility penalty attached to bad feedback, they said, why would sellers care about it? This shows just how far… Read more

Written by Sue Bailey · Filed Under Soapbox | 22 Comments 

Let feedback be feedback : what I’d do with eBay, part 3

January 27, 2010

I said, in a recent and rather grumpy piece, that eBay has lost its way, that it doesn’t know what it is any more. I stand by that. It’s not an auction site any more (nor, with fixed price sales increasing quarter on quarter, should it be made to… Read more

Written by Sue Bailey · Filed Under Soapbox | 31 Comments 

TameBay advert auction for Haiti earthquake appeal

January 27, 2010

Following the fantastic Small Business 2.0 conference last Saturday, The Conference People who organised the event, have donated a months advertising on TameBay to raise money for the Haiti Earthquake Appeal. The advert will appear on all TameBay… Read more

Written by Chris Dawson · Filed Under News | Comments Off 

eBay.com 2010 Spring Seller Update

January 26, 2010

The news is out and we now know what the changes for eBay.com will be for the next few months. For those of us in the UK there’s not too many clues as to what will happen in the UK as it appears eBay.com are playing catch up with many of the changes… Read more

Written by Chris Dawson · Filed Under eBay, eBay.com, Featured | 18 Comments 

Just because they’re paranoid… : what I would do with eBay, part 2

January 26, 2010

I’m going to make this one brief, because I hold out a small hope that eBay might read it. It’s something that could be sorted almost immediately. It would cost nothing. And it would make the site a 100% more pleasant place to be. Ebay needs to… Read more

Written by Sue Bailey · Filed Under Featured, Soapbox | 23 Comments 

UK economy inches it’s way out of recession

January 26, 2010

Britain is officially out of recession, latest figures released today show that the economy grew 0.1% in October to December 2009. Great news, but frankly the country is a long way out of the woods as it was expected to be 0.4% growth. In reality… Read more

Written by Chris Dawson · Filed Under News | 2 Comments 

eBay plug PayPal credit card in payment options

January 24, 2010

Bill Me Later hasn’t made it to the UK yet, but not to worry – if you’re looking to buy something on eBay that you can’t afford there’s always the . Links have started appearing on eBay under the payment options to the PayPal credit card sign up… Read more

Written by Chris Dawson · Filed Under Paypal | 16 Comments 

Free postage to be scrapped in the near future

January 23, 2010

At Small Business 2.0 this morning Richard Kanareck, Communications Director from eBay has just talked about what’s happening on eBay in the near future and it’s free postage. Richard said that buyers love free postage, but it’s a pain point for… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 97 Comments 

New eBay items showing as ‘used’ on Google

January 21, 2010

Several sellers have noticed over the last few days (or possibly longer) that their new items are being incorrectly shown in Google as “used”. James, eBay UK’s community manager, has now said in a post on the PowerSeller board that The guys who… Read more

Written by Sue Bailey · Filed Under Glitches | 3 Comments 

Cheque payments can seriously harm your DSRs

January 21, 2010

Do you still accept payment by cheques and if so how many of your customers take up the option? I’d like to know as every time I receive a cheque I groan as it means paying it into the bank and accounting for it manually instead of a PayPal… Read more

Written by Chris Dawson · Filed Under Paypal | 19 Comments 

HDN Discount with Parcel2Go for January 2010

January 21, 2010

Parcel2Go have negotiated a discount with Home Delivery Network for their 1-3 day service. Normally priced at £6.49 through Parcel2Go it’s been reduced to £5.99 until the 31st January 2010. The service covers parcels up to 25kg in weight, up to… Read more

Written by Chris Dawson · Filed Under Selling Tips | 3 Comments 

See you at Small Business 2.0 on Saturday?

January 21, 2010

I’m looking forward to seeing loads of TameBay readers at Small Business 2.0 on Saturday. Not least because when it comes to having a pint at the bar, I’m always happy to see old friends! It’s shaping up to be a great day. We’ve got… Read more

Written by Dan Wilson · Filed Under Events | 6 Comments 

eBay Q409 revenues up 16%

January 21, 2010

photo credit: liewcfeBay announced their fourth quarter figures for 2009 tonight, and for the first time in a while, they make cheery reading. Overall net revenue was up 16% on the same quarter in 2008 – and while being up on that dismal quarter… Read more

Written by Sue Bailey · Filed Under News | 12 Comments 

eBay Advertising announce deal with Octopus Travel

January 20, 2010

eBay have struck a partnership with Octopus Travel to offer over 50,000 hotel room listings on eBay. The offers will range from independent hotels to global chains and will include auctions from £0.99, fixed price deals, hotel upgrades and special… Read more

Written by Chris Dawson · Filed Under News | 10 Comments 

eBay displaying other sellers’ items on your live listings

January 19, 2010

eBay UK has announced a new test this morning, which will see “seller merchandising” displayed on live listings: Starting on 20 January, we will be running a test on displaying merchandise at the bottom of view item pages for a small percentage… Read more

Written by Sue Bailey · Filed Under eBay | 33 Comments 

eBay community raises cash for Haiti

January 18, 2010

We still don’t know how many people lost their lives when an earthquake hit Haiti on Tuesday. And maybe the sheer numbers are just incomprehensible. Can you get your head round 200,000 dead? I can’t. In situations like this, it’s the individual… Read more

Written by Sue Bailey · Filed Under News | 10 Comments 

ChannelAdvisor Catalyst announced with £50 discount

January 15, 2010

ChannelAdvisor have announced the dates for the 2010 Catalyst conference which will run on April 12th – 13th. The venue is once again The Brewery, Chiswell Street, London (where incidentally the food is superb!). As normal at Catalyst there’ll be… Read more

Written by Chris Dawson · Filed Under Events | 25 Comments 

Royal Mail reinstate Special Delivery Guarantee

January 15, 2010

Royal Mail are reinstating the Special Delivery guarantee for items posted from today for delivery on Monday, saying that conditions across much of the UK have improved sufficiently for them to do so. They are continuing to deliver any mail delayed… Read more

Written by Chris Dawson · Filed Under News | 1 Comment 

Daily Deal brand points to virus sites on Google

January 15, 2010

Yesterday eBay had a Daily Deal for a Cutlery Set, priced at £59.99 it appeared a great deal compared to the claimed £600.00 RRP. It’s a great discount, but is a cutlery set really worth £600.00 and would it really be offered at such as massive… Read more

Written by Chris Dawson · Filed Under News | 27 Comments