Your biggest ever competitor is coming to eBay UK
2/11/2009 at 06:00
Buy.com are coming to the UK, Germany and France with Italy and Spain to follow before the end of the year. They also intend to list on eBay in those countries.
For those unfamiliar with Buy.com in the US, they are a Top Rated Seller and have the best part of a million items currently listed on eBay. If they list in a similar fashion on eBay UK that represents a substantial increase in items for sale, dwarfing all of the current Diamond and Outlet sellers put together. Worse still, for those competing in categories where Buy.com will list, it’ll probably happen pretty much overnight.
Running the figures for Buy.com’s current eBay operation they’ve had 690,080 feedback in the last 12 months at 99.7%. DSRs are 4.9, 4.9, 4.8 and 4.9 and according to Terapeak they have listed 39,664,311 items in the last 90 days and sold 312,581, giving a 17.61% sell through rate. About a third of their listings and sales are generated from the books category.
In the last three months the cheapest item Buy.com have listed on eBay is a 62p ($0.99) book and the most expensive item sold was an £8,700.00 ($14,417.99) printer, with quite literally 39 million products in between.
Buy.com started selling in earnest on eBay in June 08 and since then have risen to be the 5th highest feedback seller worldwide – which considering the top 4 are all the same company in reality makes them the 2nd biggest eBay seller of all time.
We plan to replicate our successful online retailing model throughout the world. Like Buy.com’s U.S. roots, we’re introducing our core offerings in electronics first, but we plan to deliver robust product catalogs featuring a variety of categories and the same value-added services to our global customers.
- Neel Grover, President and CEO, Buy.com
Buy.com will headquarter it’s European Operations Center in Galway, Ireland and establish warehouses in the UK and other territories they operate in.
Whilst competition from high street retailers has beeen largely unwelcomed by current eBay sellers and often bred resentment at the perks they have been granted, Buy.com is in a totally different league. Buy.com are themselves a marketplace where merchants can list products, the effect of them listing on eBay wouldn’t be overly different to Amazon deciding to list their entire product set on the ‘Bay.
Without a doubt it’s time for sellers to re-assess their online strategy, and in particular the product sets they list on eBay. Where one retailer finds success others will surely follow. If your business relies on selling high street brands, your competition is growing and will continue to grow as the retailers themselves embrace online marketplaces.
Sellers who continue to succeed will be those who specialise and source unique inventory not normally found on the high street, but for many that’s a change in direction. It’s a certainty that the dynamics on eBay will continue to change and change has been about the only constant in the decade that eBay’s been in the UK.






JD says
8:42 am on 02/11/2009
Chris,
How does listing over 39 million items and selling 312,581 give the good sell through rate that you quote?
Impressive feedback / DSR’s, that’s getting very close to ‘personal service’ standards !!
Chris Dawson says
10:29 am on November 2nd, 2009
39 million products – not individual listings.
JD says
10:42 am on November 2nd, 2009
I still query the maths?
Anyways I guess that they list for ‘free’ so STR matters not a lot.
BTW you are still on BST!
Chris Dawson says
10:32 am on November 2nd, 2009
Sign up for Terapeak on US data and you can run the stats yourself
Thanks on the BST/GMT.. have changed
Tim says
9:26 am on 02/11/2009
If you sell in Buy.com’s space on eBay, it will tough going. I used to sell a line of books that went well for me… until Buy.com came on board.
Because they pay no listing fees, they can flood any category with multiple 1 and 3 day listing which insure they are always at the top of any search. Because they pay no listing fee they do not have to worry about sell through and can flood the search.
I had to drop my line of books. I could compete, both on price and selection, as long as we had a level playing field… but allowing Buy.com to flood the search with no upfront fees, killed that line for me.
Bigpoppa says
9:41 am on November 2nd, 2009
For those who don’t know who buy.com are:
http://en.wikipedia.org/wiki/Buy.com
Richard says
11:24 am on November 2nd, 2009
Far be it from me to point out that you can’t have multiple BIN listings for the same product in the UK. So they wont be able to flood things quite so much as in the USA.
This could be the move that bites eBay UK in the backside, will be interesting to watch.
Personally, not bothered, Within 3-6 months I wont be listing more than a token selection of stock on ebay anyway.
Well aware of who and what Buy.com are, quite amusing that the Google ads at the bottom of this page have two drop shippers listed.
Emily says
12:29 am on November 3rd, 2009
As far as I am aware – you CAN still have multiple BIN listings of exactly the same product. One of my competitors does this (as far as I can tell the listings are identical)
terry says
12:45 am on November 3rd, 2009
Well,
You can put the boot in then and report tjose itesm and watch them been took off its not allowed belive me, we had 1 listing took off by ebay a while back and then they also dropped our policy complience down to low for it too.
Richard says
1:09 am on November 3rd, 2009
No idea about eBay.com, different rules perhaps. But on eBay.co.uk you can have one BIN and a further 14 Auctions or auctions with BINs of the same product. More than one BIN only of any item isn’t allowed. That’s not to say though that some sellers don’t and even get away with it, personally I have better things to do with my time then police ebay.
Glenn says
9:35 am on 02/11/2009
Heaven help us.
If If ebay permits this then quite simply Buy.com will dominate ebay and have ‘Best Match’ placement across numerous product lines.
I would not be surprised if this is the catalyst which finally pushed ebay towards a shopping cart. Buy.com would surly want a shopping cart and would have the clout to get it.
Many small and medium sellers just won’t be able to compete with this sort of selling power and will fall by the wayside.
There have been numerous complaints (mainly from sellers) that ebay has been changing for the worse, year on year, and has undergone so many changes it’s lost much of its original appeal.
A presumed quote from DeForest Kelley playing Leonard H. McCoy (“Bones”)
“It’s ebay Jim, but not as we know it”
northumbrian says
10:36 am on 02/11/2009
Skill, knowledge, and experiance,
will count a lot more now,
we are not worried at all, if fact we welcome buy.com ,they will attract many more customers to ebay, that we can gather a few crumbs from
Richard says
3:52 pm on November 2nd, 2009
Short term it may well be true that Buy.com will attract more people to the site. However, long term I don’t believe it’s a smart move by ebay. Ever seen what happens in the US when a Walmart moves in, decimates a towns retail then decides to move on several years later. The same could easily happen to eBay in the UK. Hence my remark earlier that it could come back and bite them in the backside.
ebuyerfb says
7:45 pm on November 2nd, 2009
Last I checked you didn’t sell anything remotely like what buy.com sells. I can understand why you aren’t worried.
Cambridge_Blue says
10:13 am on 02/11/2009
Tim is spot on with his analysis I’m sorry to have to say.
They are not simply a 800lb gorilla they are a very aggressive 8000lb gorilla loose in the gamepark – watch out if they play in your category.
Buy.com will flood listings and best match lists and in effect ‘spam’ your category such that your visibility to buyrers will be seriously compromised.
That will translate directly to lower sales regardless of your price or customer service level.
I doubt the attraction brought about by Buy.com in creating extra eyeball activity on eBay will translate positively for most other sellers as norf speculates – but time will tell.
So you will still be paying all that money to eBay and get even less for your investment.
Crumbs indeed!
pip pip
northumbrian says
10:24 am on November 2nd, 2009
too right
its easy for us to be smug, if they were in our categories ,we would be jumping off the bridge
Simon says
12:06 pm on 02/11/2009
Lowered PS discounts, Top Rated Seller, Postal Strikes, and now buy.com…
Very bad time indeed to own a small retail business.
– Chris – please – a little bit of good news would be appreciated!
Chris Dawson says
3:28 pm on November 2nd, 2009
Sure thing Simon… here’s some Good News for you
Allan Kraig says
2:44 pm on 02/11/2009
Gezz Louize its actually less than a 1% sell through rate with those figues!!!
Debs says
3:30 pm on November 2nd, 2009
That’s what I made it – but I didn’t want to question Chris’ maths, lol
Debs says
4:00 pm on 02/11/2009
312,581 divided by 39,664,311 multiplied by 100 makes a sell through rate of 0.79% (rounded to two decimal places)
Chris Dawson says
4:02 pm on November 2nd, 2009
39,664,311 items, not listings. They’re running around 1 million consecutive listings but many are multi-quantity.
Debs says
4:05 pm on November 2nd, 2009
Ahh…sorry! My bad, lol!
Jimbo says
4:14 pm on 02/11/2009
Didn’t “Buy” already fail in the UK once?
Richard says
5:28 pm on November 2nd, 2009
buycom has 3 feedback and was NARU’d years ago. But check out ID: buyuk , Member since: 19-Sep-09 in United States. Could this be it?
James Kite says
4:45 pm on November 3rd, 2009
Buys ebay name is BUY if I recall correctly
Richard says
4:49 pm on November 3rd, 2009
On the USA site yes it is.
john says
5:35 pm on 02/11/2009
buy.com attempted too burst into the uk market before. Then sold the uk branch off too john lewis.
Correct me if i am wrong??
Anyone remember the voucher scheme they had??
i made good use of that ….multiple times…..Hope they fail again…
Dave says
12:15 am on 03/11/2009
Still a tad puzzled by the maths here – “they have listed 39,664,311 items in the last 90 days and sold 312,581,” – seems to imply “items” in both cases, or are we carelessly mixing “items” and “listings”? If we are, and as Chris says, they are running about 1,000,000 listings and have sold 312,581 – that implies a sell through of 31.2% – not the 17% stated. Also I was puzzled by Chris saying “39,664,311 items, not listings. They’re running around 1 million consecutive listings but many are multi-quantity.” That implies listings of 40 or more items per listing. Do these numbers make any sense at all?
Chris Dawson says
12:43 am on November 3rd, 2009
Ok… to save further number confusion here are the full stats.
Buy.com at this moment in time have 897,497 listings live on eBay.
Stats via Terapeak (for period August 02, 2009 – October 30, 2009)
Total Sales £7,094,334
Total Listings 534,175
Successful Listings 92,626
Total Bids 318,346
Items Offered 40,094,663
Items Sold 318,346
Sell-Through 17.34%
All of the items are Buy It Now so a bid equals a sale. Sell through rate is based on 92k/534k or in other words successful listings regardless of quantity sold.
I was only aiming to give a flavour in the original post and didn’t expect a conspiracy theory to analyse them in detail
Also the numbers have naturally changed a little in the last few days so please don’t tell me they’re not the same as in the original article!!!
Chris Dawson says
12:54 am on November 3rd, 2009
Mind you…. a sell through rate of 17% also means an unsuccessful rate of 83% or in other words Buy.com have around three quarters of a million crap listings which no one is ever going to buy!
Wonder if it’s product that’s not of interest, pricing issues, or simply long tail stock?
Richard says
1:13 am on November 3rd, 2009
Looking at some of their stock it’s at the end of the longest tail I’ve ever seen, some really is pure junk.
Sue Bailey says
9:51 am on November 3rd, 2009
I have found a couple of the most obscure books I’ve ever looked for amongst their stock – stuff that I might expect to see on e.g. Alibris if I’m really lucky, but there it is on eBay. Sadly their prices were crazily through the roof on those items.
Richard says
11:01 am on November 3rd, 2009
Sue, probably like the rest of the monster sellers on Amazon, it’s a list uploaded blindly, probably they’ll buy from someone else who happens to have it listed, hence the rediculous price. Take a look on Amazon and you’ll find several monster sellers that list stuff for stupid prices they don’t actually have.
I’ve seen it happen with specific CDs where I know for a fact I’ve had the entire stock left directly from a label. As soon as I stopped listing it on Amazon there’s automaticaly finish. The trick is to take it off, wait for their systems to remove there’s and add it right back in.
Leo says
8:57 am on 03/11/2009
Does anyone here sell on Buy.com? Is it a good alternative channel. If you can’t beat them you might as well join
Randy Smythe says
3:13 pm on November 3rd, 2009
@Leo
At present, we only have the 3P marketplace available in the US and that is only open to US based merchants.
We will announce when we launch marketplace through our International sites.
I would be happy to answer any questions about the Buy.com marketplace.
Lino says
3:36 pm on November 3rd, 2009
Hi Randy, 1st question, who are you?
Randy Smythe says
3:53 pm on November 3rd, 2009
LOL! Sorry, have I been away so long?
I’m a former eBay seller (Glacier Bay DVD) turned blogger (MyBlogUtopia.com) turned Buy.com Merchant Evangelist.
I started at Buy.com in January of this year to help grow the 3P Marketplace business.
Jimbo says
6:28 pm on November 3rd, 2009
Is “Buy” the Cuckoo in eBay’s nest?
Richard says
4:46 pm on November 3rd, 2009
http://tamebay.com/links
About half way down.
buriedbybooks says
4:24 pm on 03/11/2009
My problem with Buy.com (aside from the whole free listings issue) is that they violate eBay’s anti-spam policy.
They’re in it for customer acquisition, not sales. They entice buyers to purchase from them, then spam buyers with email directing them to their main site.
And, of course, multiple reports about this practice are ignored.
Cambridge_Blue says
7:57 pm on 03/11/2009
An interesting observation indeed from Jimbo!
There is an aggressive move that Buy could make that would be to effectively takeover eBay so they could compete head to head with Amazon but effectively own their own route to market in the US and overseas.
Would require a significant amount of leveraged money and a lot of cohonies but the play (no pun intended) is there to be made by an ego driven player at Buy.
The timing is problematic at present and perhaps not right now but in the future this could make a very attractive proposition with money to be made by all concerned – apart from the sellers and buyers of course.
The Hoe being a true believer bainite has no emotional attachment to or investment in eBay as a business at all – if the numbers on offer from the banks and hedge funds stack up he will take the money and run.
Just like most of us really
You did remember to get your own website up and running didn’t you….
pip pip