Comments on: What jeanius thought this up? http://tamebay.com/2009/11/what-jeanius-thought-this-up.html eBay & ecommerce made easy Fri, 25 May 2012 16:11:39 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Stuart Kirkwood http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23314 Stuart Kirkwood Mon, 16 Nov 2009 12:20:14 +0000 http://tamebay.com/?p=9503#comment-23314 Further to the update saying the problem is fixed it would appear that the problem is only partially fixed! If items are relisted then the size is not lost so that is fixed. However if you go and create a new listing for a pair of ladies jeans you will find that all the Size choices still have Size in them e.g. 'Size 8'. So over a week after the problem was reported to eBay users still not able to correctly list new items or correct the items from which eBay have removed the Size. Further to the update saying the problem is fixed it would appear that the problem is only partially fixed! If items are relisted then the size is not lost so that is fixed. However if you go and create a new listing for a pair of ladies jeans you will find that all the Size choices still have Size in them e.g. ‘Size 8′. So over a week after the problem was reported to eBay users still not able to correctly list new items or correct the items from which eBay have removed the Size.

]]> By: Melinda Kirkwood http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23313 Melinda Kirkwood Tue, 10 Nov 2009 13:37:27 +0000 http://tamebay.com/?p=9503#comment-23313 Following on from Stuart's comments - are these really "technical errors" or just poorly thought out changes from when eBay implemented the multi variant listings. Since the multi variant listings have been enabled the item specifics are all over the place. For example - previously when you advertised a bra there was 1 item specific for size with a drop down list for you to choose the size e.g. 36B. Now there are 4 different item specific boxes for size, you enter the size that now has a space e.g. 36 B, you enter the underband e.g. 36, you enter the cup size e.g. B & you also enter the bra cup size e.g. B. Why do we need to enter the size in 4 places & why does the underband size need to be separated from the cup size, neither of the options is relevant without the other! I also advertised a range of tights a few weeks ago & had been surprised as we’ve not sold many so I went to find my ads on eBay. I went to the women’s underwear & opened the box to refine my search by “type” & choose the hosiery & socks option. The tights I advertised were ex-M&S so I refined my search so it just brought up that brand with 59 listings but I couldn’t see my tights! Keen to find my adverts I then started my search again & from the women’s underwear I then opened the search box & refined my search for M&S, I then typed “tights” in find box at the top, this brought up 162 adverts & yes my tights were among them. As my tights are advertised in the category women’s underwear>tights why were they not among the items in my initial search &/or why were “tights” not an option on the search box? I can only think that this is the reason why my tights are not selling, as it’s very clear that customers cannot find them! The worrying thing here is that the issues we have described have only been realised by chance, the “technical people” at eBay should be thoroughly checking these item specific options before they implement them & not waiting for their customers to notify them of problems. Following on from Stuart’s comments – are these really “technical errors” or just poorly thought out changes from when eBay implemented the multi variant listings. Since the multi variant listings have been enabled the item specifics are all over the place.
For example – previously when you advertised a bra there was 1 item specific for size with a drop down list for you to choose the size e.g. 36B. Now there are 4 different item specific boxes for size, you enter the size that now has a space e.g. 36 B, you enter the underband e.g. 36, you enter the cup size e.g. B & you also enter the bra cup size e.g. B. Why do we need to enter the size in 4 places & why does the underband size need to be separated from the cup size, neither of the options is relevant without the other!
I also advertised a range of tights a few weeks ago & had been surprised as we’ve not sold many so I went to find my ads on eBay. I went to the women’s underwear & opened the box to refine my search by “type” & choose the hosiery & socks option. The tights I advertised were ex-M&S so I refined my search so it just brought up that brand with 59 listings but I couldn’t see my tights! Keen to find my adverts I then started my search again & from the women’s underwear I then opened the search box & refined my search for M&S, I then typed “tights” in find box at the top, this brought up 162 adverts & yes my tights were among them. As my tights are advertised in the category women’s underwear>tights why were they not among the items in my initial search &/or why were “tights” not an option on the search box? I can only think that this is the reason why my tights are not selling, as it’s very clear that customers cannot find them!
The worrying thing here is that the issues we have described have only been realised by chance, the “technical people” at eBay should be thoroughly checking these item specific options before they implement them & not waiting for their customers to notify them of problems.

]]> By: Stuart Kirkwood http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23312 Stuart Kirkwood Tue, 10 Nov 2009 13:00:19 +0000 http://tamebay.com/?p=9503#comment-23312 Patrick, I assume you are saying that the 'Size' problem is a technical error and will hopefully be fixed today. That's good as it will only give us a couple of hundred items to manually edit! What’s the story for the 'Condition' and 'Main Colour' changes/technical errors? The 'Condition' problem took eBay over six weeks to fix and meant we had to edit over 1200 listings. The 'Main colour' problem is still occurring today. We are not editing the colours on our thousands of items until we know what the resolution to the problem will be. Despite chasing our eBay account manager since the beginning of October we still have no information. Please could you contact me as you appear to be closer to the problem than our eBay account manager – our eBay id is 1066sales or telephone 01424 868007. Thank you. Patrick,
I assume you are saying that the ‘Size’ problem is a technical error and will hopefully be fixed today. That’s good as it will only give us a couple of hundred items to manually edit! What’s the story for the ‘Condition’ and ‘Main Colour’ changes/technical errors? The ‘Condition’ problem took eBay over six weeks to fix and meant we had to edit over 1200 listings. The ‘Main colour’ problem is still occurring today. We are not editing the colours on our thousands of items until we know what the resolution to the problem will be. Despite chasing our eBay account manager since the beginning of October we still have no information. Please could you contact me as you appear to be closer to the problem than our eBay account manager – our eBay id is 1066sales or telephone 01424 868007. Thank you.

]]> By: Sue Bailey http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23311 Sue Bailey Tue, 10 Nov 2009 11:17:21 +0000 http://tamebay.com/?p=9503#comment-23311 Thanks for clarifying that, Patrick. It does worry me, though, how eBay staff say "it's a glitch", and seem quite dismissive of any consequences a fixed glitch may have. Not only has this cost sales in this category over the last few days, it's caused sellers to have to list with no or incorrect item specifics, which will mean those listings have to be edited. Sellers' time is valuable, and time we spend editing our listings is time - frankly - wasted. Thanks for clarifying that, Patrick.

It does worry me, though, how eBay staff say “it’s a glitch”, and seem quite dismissive of any consequences a fixed glitch may have. Not only has this cost sales in this category over the last few days, it’s caused sellers to have to list with no or incorrect item specifics, which will mean those listings have to be edited. Sellers’ time is valuable, and time we spend editing our listings is time – frankly – wasted.

]]> By: Chris Dawson http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23310 Chris Dawson Tue, 10 Nov 2009 11:12:45 +0000 http://tamebay.com/?p=9503#comment-23310 Mind you... it's just occurred to me that I've been merrily listing away using the wrong items specifics as I was barred from entering the correct ones. Now I haven't a clue which listings were relists with old but hidden specifics and which are new ones with say 30" leg because it wouldn't let me enter 31" :shock: The descriptions are correct but I've far too many listings to root through to check which have the correct item specifics and whichdon't :sad: Mind you… it’s just occurred to me that I’ve been merrily listing away using the wrong items specifics as I was barred from entering the correct ones.

Now I haven’t a clue which listings were relists with old but hidden specifics and which are new ones with say 30″ leg because it wouldn’t let me enter 31″ :shock:

The descriptions are correct but I’ve far too many listings to root through to check which have the correct item specifics and whichdon’t :sad:

]]> By: Chris Dawson http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23309 Chris Dawson Tue, 10 Nov 2009 10:34:48 +0000 http://tamebay.com/?p=9503#comment-23309 Phew! Good news! Thanks Patrick Phew! Good news! Thanks Patrick

]]> By: Patrick-eBay http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23308 Patrick-eBay Tue, 10 Nov 2009 10:14:46 +0000 http://tamebay.com/?p=9503#comment-23308 Just to let you know that this is not an item specific change. It was a technical error and will be rectified hopefully today. No plans either to introduce this. Regards Patrick eBay.co.uk Just to let you know that this is not an item specific change. It was a technical error and will be rectified hopefully today. No plans either to introduce this.
Regards
Patrick
eBay.co.uk

]]> By: Stuart Kirkwood http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23307 Stuart Kirkwood Mon, 09 Nov 2009 14:40:47 +0000 http://tamebay.com/?p=9503#comment-23307 This is the third poorly thought out ‘Item Specific’ change that we have seen in as many months! We first noticed an ‘Item Specific’ problem at the beginning of August when the values for ‘Condition’ where changed without any notice. They changed the acceptable values, for example ‘New: Without Tags’ was changed in some, but not all, categories to ‘New Without Tags’ the only difference being the colon. When items were relisted eBay did not automatically change the old value to the new value, instead the item was relisted with no ‘Condition’ value which we know adversely affected our sales. The next problem we noticed was a change to the ‘Main Colour’ values in October where eBay changed the list of acceptable values. For example they dropped ‘Baby pink’ but did not substitute ‘Pink’ so items were left without a ‘Main Colour’ value. The new list of values did not appear to have been well thought out, we sell a lot of lingerie and cannot now list items as ‘Cream’ or ‘Natural’ but we could list them as ‘Bronze’ or ‘Gold’! This last problem with ‘Size’ was implemented early last Friday morning and was immediately brought to the attention of our eBay Account Manager and escalated but as of 14:30 on Monday there is no news from eBay! Over the three month period of these poorly thought out eBay ‘Item Specific’ changes we have seen our Amazon sales grow dramatically and our eBay sales stay about the same so it could be that customers are not able to easily find what they want on eBay and are going elsewhere. This is the third poorly thought out ‘Item Specific’ change that we have seen in as many months! We first noticed an ‘Item Specific’ problem at the beginning of August when the values for ‘Condition’ where changed without any notice. They changed the acceptable values, for example ‘New: Without Tags’ was changed in some, but not all, categories to ‘New Without Tags’ the only difference being the colon. When items were relisted eBay did not automatically change the old value to the new value, instead the item was relisted with no ‘Condition’ value which we know adversely affected our sales. The next problem we noticed was a change to the ‘Main Colour’ values in October where eBay changed the list of acceptable values. For example they dropped ‘Baby pink’ but did not substitute ‘Pink’ so items were left without a ‘Main Colour’ value. The new list of values did not appear to have been well thought out, we sell a lot of lingerie and cannot now list items as ‘Cream’ or ‘Natural’ but we could list them as ‘Bronze’ or ‘Gold’! This last problem with ‘Size’ was implemented early last Friday morning and was immediately brought to the attention of our eBay Account Manager and escalated but as of 14:30 on Monday there is no news from eBay! Over the three month period of these poorly thought out eBay ‘Item Specific’ changes we have seen our Amazon sales grow dramatically and our eBay sales stay about the same so it could be that customers are not able to easily find what they want on eBay and are going elsewhere.

]]> By: Stefan http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23306 Stefan Mon, 09 Nov 2009 03:59:59 +0000 http://tamebay.com/?p=9503#comment-23306 best comment ever ... best comment ever …

]]> By: board_surfer http://tamebay.com/2009/11/what-jeanius-thought-this-up.html#comment-23305 board_surfer Sun, 08 Nov 2009 22:24:15 +0000 http://tamebay.com/?p=9503#comment-23305 Buy a dress Real ladies dont wear Jeans. :lol: Buy a dress

Real ladies dont wear Jeans.

:lol:

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