Comments on: PowerSeller suspended for low DSR feedback attack http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html eBay & ecommerce made easy Mon, 13 Feb 2012 06:01:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Lino http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53461 Lino Thu, 19 Nov 2009 12:46:22 +0000 http://tamebay.com/?p=9726#comment-53461 Bigpoppa, do you have an Account Manager at Amazon? Or a phone number for support? Bigpoppa, do you have an Account Manager at Amazon? Or a phone number for support?

]]> By: Bigpoppa http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53453 Bigpoppa Thu, 19 Nov 2009 08:40:14 +0000 http://tamebay.com/?p=9726#comment-53453 Amazon support is pefect, they even call you! eBay is good too though. Amazon support is pefect, they even call you! eBay is good too though.

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53452 northumbrian Thu, 19 Nov 2009 08:31:10 +0000 http://tamebay.com/?p=9726#comment-53452 one seller we know bungs 25p on top of every postage and sends thousands of low value items out week to lower postage in an attempt to gain TSR would bankrupt them one seller we know bungs 25p on top of every postage and sends thousands of low value items out week
to lower postage in an attempt to gain TSR would bankrupt them

]]> By: Vans shoes http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53448 Vans shoes Thu, 19 Nov 2009 04:58:26 +0000 http://tamebay.com/?p=9726#comment-53448 I agree, to what you have posted here. I have myself had instances, where the transaction I did with a powerseller on ebay have got reversed (unnecessarily?) Nevertheless, it is always good for the end user, as eBay, has made its policies more stringent. I agree, to what you have posted here. I have myself had instances, where the transaction I did with a powerseller on ebay have got reversed (unnecessarily?)

Nevertheless, it is always good for the end user, as eBay, has made its policies more stringent.

]]> By: kiteman http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53444 kiteman Wed, 18 Nov 2009 20:31:35 +0000 http://tamebay.com/?p=9726#comment-53444 6 years trading on ebay feedback over 10000 99.9 percent dont make tsr do not waste my time looking just concentrate on the best service i can turnover dropped like a stone thank god we still have our retail,wholesale and manufacturing our sheepskin slippers after 30 years ebays loss as our effort goes elsewhere 6 years trading on ebay feedback over 10000 99.9 percent dont make tsr do not waste my time looking just concentrate on the best service i can turnover dropped like a stone thank god we still have our retail,wholesale and manufacturing our sheepskin slippers after 30 years ebays loss as our effort goes elsewhere

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53376 northumbrian Wed, 18 Nov 2009 08:29:28 +0000 http://tamebay.com/?p=9726#comment-53376 to be fair to ebay its unusual if I find the need to contact ebay support , so that tells me they are doing their bit , they are not there to hold my hand to be fair to ebay
its unusual if I find the need to contact ebay support , so that tells me they are doing their bit ,
they are not there to hold my hand

]]> By: Lino http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53375 Lino Wed, 18 Nov 2009 08:02:02 +0000 http://tamebay.com/?p=9726#comment-53375 People moan about Ebay Support, but it is lightyears ahead of what it used to be. And has anyone ever tried contacting Amazon? It's definately an area where they could learn from eBay. People moan about Ebay Support, but it is lightyears ahead of what it used to be. And has anyone ever tried contacting Amazon? It’s definately an area where they could learn from eBay.

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53362 northumbrian Tue, 17 Nov 2009 17:25:25 +0000 http://tamebay.com/?p=9726#comment-53362 cant have been that successful cant have been that successful

]]> By: Karen Anne Jephcott http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53361 Karen Anne Jephcott Tue, 17 Nov 2009 17:21:13 +0000 http://tamebay.com/?p=9726#comment-53361 I used to work with Steve, he had 2 accounts over 100000 and umpteen other accounts also successful. Not bad overall, and deserves the description of biggest in my opinion I used to work with Steve, he had 2 accounts over 100000 and umpteen other accounts also successful. Not bad overall, and deserves the description of biggest in my opinion

]]> By: Gerry007 http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53359 Gerry007 Tue, 17 Nov 2009 17:10:05 +0000 http://tamebay.com/?p=9726#comment-53359 Funny that & thinking about it buyers use to tell us more if there was a prob' in a listing but no one has said anything lately..............so either we've ot it right now :shock: OR all the goodies have left the bay :sad: Funny that & thinking about it buyers use to tell us more if there was a prob’ in a listing but no one has said anything lately…………..so either we’ve ot it right now :shock: OR all the goodies have left the bay :sad:

]]> By: Jimbo http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53357 Jimbo Tue, 17 Nov 2009 16:32:09 +0000 http://tamebay.com/?p=9726#comment-53357 Didn't you know Steve is over 7 foot tall :razz: Didn’t you know Steve is over 7 foot tall :razz:

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53356 northumbrian Tue, 17 Nov 2009 15:53:36 +0000 http://tamebay.com/?p=9726#comment-53356 biggest in what? steve feedback, or sales, or profit biggest in what? steve
feedback,
or sales, or profit

]]> By: Steve Antony Williams http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53353 Steve Antony Williams Tue, 17 Nov 2009 14:36:37 +0000 http://tamebay.com/?p=9726#comment-53353 Have to agree with Happy Days, I was one of the biggest sellers on eBay and my experiences with PS support (and most of the AM's we had) was very bad. Have to agree with Happy Days, I was one of the biggest sellers on eBay and my experiences with PS support (and most of the AM’s we had) was very bad.

]]> By: Chris Dawson http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53351 Chris Dawson Tue, 17 Nov 2009 13:24:34 +0000 http://tamebay.com/?p=9726#comment-53351 My number 1 tip for PS support is as soon as you find someone good add them to your Skype! Firstly you can see if they're online and working, secondly you can "jump the queue" and drop them an instant message chat and you query is then on their computer screen begging to be dealt with. Also I have to give a big shout out to Jerry and Connor who've both been brilliant when I've needed support in the past :-) My number 1 tip for PS support is as soon as you find someone good add them to your Skype!

Firstly you can see if they’re online and working, secondly you can “jump the queue” and drop them an instant message chat and you query is then on their computer screen begging to be dealt with.

Also I have to give a big shout out to Jerry and Connor who’ve both been brilliant when I’ve needed support in the past :-)

]]> By: Joe http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53350 Joe Tue, 17 Nov 2009 13:19:15 +0000 http://tamebay.com/?p=9726#comment-53350 I think PS telephone support is largely the same as most big companies who use a call centre, in general the operators lack knowledge and basic skills, but sometimes you get the odd one who is really switched on and helpful. It really depends on who you get on the other end of the phone. My personal experience of PS support via email has been terrible. I think PS telephone support is largely the same as most big companies who use a call centre, in general the operators lack knowledge and basic skills, but sometimes you get the odd one who is really switched on and helpful.

It really depends on who you get on the other end of the phone.

My personal experience of PS support via email has been terrible.

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53349 northumbrian Tue, 17 Nov 2009 12:56:59 +0000 http://tamebay.com/?p=9726#comment-53349 you never know an account manager might even be able to do something about the 11 x 1 dsrs that are spoiling the top seller thing,from the same plonker, which ebay are counting as seperate you never know an account manager might even be able to do something about the 11 x 1 dsrs that are spoiling the top seller thing,from the same plonker, which ebay are counting as seperate

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53348 northumbrian Tue, 17 Nov 2009 12:53:11 +0000 http://tamebay.com/?p=9726#comment-53348 insurance policy bit makes me think it may just be a good idea, that is if I can get the silly buggers not to ring me pestering me about things I have already read about on tamebay insurance policy bit makes me think it may just be a good idea, that is if I can get the silly buggers not to ring me pestering me about things I have already read about on tamebay

]]> By: JD http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53347 JD Tue, 17 Nov 2009 12:40:43 +0000 http://tamebay.com/?p=9726#comment-53347 Lowly silvers don't get AM. Ringing PS Support is a lottery. Can usually tell quite quickly how lucky you got. Got lucky today, got Amy. First class!! Lowly silvers don’t get AM.

Ringing PS Support is a lottery.

Can usually tell quite quickly how lucky you got.

Got lucky today, got Amy.

First class!!

]]> By: Sue Bailey http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53346 Sue Bailey Tue, 17 Nov 2009 12:21:46 +0000 http://tamebay.com/?p=9726#comment-53346 Hey, that's my comedy act you're nicking! :mrgreen: Hey, that’s my comedy act you’re nicking! :mrgreen:

]]> By: Sue Bailey http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53345 Sue Bailey Tue, 17 Nov 2009 12:20:21 +0000 http://tamebay.com/?p=9726#comment-53345 North, that very much depends on the AM themselves, and on what eBay are trying to do at any one time. I've had telesales reps, invisible persons and "computer says no" people, but I've also had AMs who've been absolutely superb and have given me amazing support exactly as needed (Maria Demayer may take a bow at this point ;-) ). And, of course, like any insurance policy, you hope not to have to need it. North, that very much depends on the AM themselves, and on what eBay are trying to do at any one time. I’ve had telesales reps, invisible persons and “computer says no” people, but I’ve also had AMs who’ve been absolutely superb and have given me amazing support exactly as needed (Maria Demayer may take a bow at this point ;-) ).

And, of course, like any insurance policy, you hope not to have to need it.

]]> By: whirly http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53343 whirly Tue, 17 Nov 2009 12:06:40 +0000 http://tamebay.com/?p=9726#comment-53343 I guess we just got lucky, my PAM doesn't hassle us and always answers the questions if and when I need answers quickly. Big shout out to Amy, lovely girl. I guess we just got lucky, my PAM doesn’t hassle us and always answers the questions if and when I need answers quickly.

Big shout out to Amy, lovely girl.

]]> By: northumbrian http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53342 northumbrian Tue, 17 Nov 2009 11:57:56 +0000 http://tamebay.com/?p=9726#comment-53342 poweseller support is a 1000% better than they were have contacted them twice in the last 12 months and they were very good, my comment about account managers still stands ,they are a pain in the bum our experiance of them in the past is they are little better than tele sales reps, we dont want one or need one poweseller support is a 1000% better than they were have contacted them twice in the last 12 months and they were very good,
my comment about account managers still stands ,they are a pain in the bum
our experiance of them in the past is they are little better than tele sales reps,
we dont want one or need one

]]> By: Happy Days http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53338 Happy Days Tue, 17 Nov 2009 11:31:59 +0000 http://tamebay.com/?p=9726#comment-53338 That’s the best I have heard for ages – thanks for that. Mind you it’s nice to know that they are reading Tamebay. Hopefully they will improve, although it seems unlikely. It seems that you both echo my comments that PS is naff. I have tried the telephone route and wasn’t very impressed. I don’t think anybody in PS support has ever sold anything – they seem clueless. To be honest I get most my info from Tamebay and the boards That’s the best I have heard for ages – thanks for that.

Mind you it’s nice to know that they are reading Tamebay. Hopefully they will improve, although it seems unlikely.

It seems that you both echo my comments that PS is naff. I have tried the telephone route and wasn’t very impressed. I don’t think anybody in PS support has ever sold anything – they seem clueless.

To be honest I get most my info from Tamebay and the boards

]]> By: Chris Dawson http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53337 Chris Dawson Tue, 17 Nov 2009 11:03:46 +0000 http://tamebay.com/?p=9726#comment-53337 I second Whirly - ring them. It's a lot easier to clarify things on the telephone and saves a whole load of cut and paste answers and emailing back and forth with possibly different people answering each email that you send. As for getting an edge because of TameBay.... Did you hear about the famous incident where Sue emailed PowerSeller support about her account and got a reply "Here's a great link which answers your question"? It was a link to an article on TameBay that Sue herself had written :grin: (And no it didn't answer her question which just made it even funnier :lol:) I second Whirly – ring them. It’s a lot easier to clarify things on the telephone and saves a whole load of cut and paste answers and emailing back and forth with possibly different people answering each email that you send.

As for getting an edge because of TameBay…. Did you hear about the famous incident where Sue emailed PowerSeller support about her account and got a reply “Here’s a great link which answers your question”? It was a link to an article on TameBay that Sue herself had written :grin:

(And no it didn’t answer her question which just made it even funnier :lol: )

]]> By: whirly http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html#comment-53336 whirly Tue, 17 Nov 2009 10:55:30 +0000 http://tamebay.com/?p=9726#comment-53336 The best advice I can suggest is you ring them, not email. I gave up emailing support years ago for the same reason. The best advice I can suggest is you ring them, not email. I gave up emailing support years ago for the same reason.

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