Comments on: ChannelAdvisor buck the recession to make a profit http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html eBay & ecommerce made easy Sat, 20 Mar 2010 11:09:27 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mark http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52919 Mark Fri, 06 Nov 2009 10:16:26 +0000 http://tamebay.com/?p=9306#comment-52919 I'm surprised that they've only just turned a profit with the ridiculous fees they charge. In my opinion it’s good if you’re disorganised and/or lazy. If you’re not, spend a bit of time finding and managing other solutions, as you’ll save a packet. I’m surprised that they’ve only just turned a profit with the ridiculous fees they charge.

In my opinion it’s good if you’re disorganised and/or lazy. If you’re not, spend a bit of time finding and managing other solutions, as you’ll save a packet.

]]> By: Bigpoppa http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52867 Bigpoppa Thu, 05 Nov 2009 13:58:06 +0000 http://tamebay.com/?p=9306#comment-52867 The costs are obviously a main concern, especially in these uncertain times. However, not taking that into account and ignoring the lack of customer support post signup and the aggressive way they try to get you into a longer contract... ...Have you ever made a purchase using Channel Advisor, not knowing or expecting it to be Channel Advisor... An absolute nightmare, your lost carts will rocket. The technology simply isn't user friendly enough to warrant the expense..IMO The costs are obviously a main concern, especially in these uncertain times. However, not taking that into account and ignoring the lack of customer support post signup and the aggressive way they try to get you into a longer contract…

…Have you ever made a purchase using Channel Advisor, not knowing or expecting it to be Channel Advisor…

An absolute nightmare, your lost carts will rocket.

The technology simply isn’t user friendly enough to warrant the expense..IMO

]]> By: JP http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52860 JP Thu, 05 Nov 2009 12:44:13 +0000 http://tamebay.com/?p=9306#comment-52860 I was a customer of CA for a short time as I wanted to find a solution for my inventory management and submit my inventory to ebay and amazon. After experiencing the (rather complicated software); paying £500 for training (if you can call it that), I cancelled prior to having to go with the 12 month contract. I found their commercial tactics to sign me up very distasteful. It requires a VAST investment of time and technical expertise - none of this is discussed prior. They would not let me see / have a demo of the software prior, only a powerpoint demo (which had selective information). I do think the software is potentially very good, but there is no way of knowing unless you sign your life away, and it will cost you thousands of pounds (not hundreds) to find out. I was a customer of CA for a short time as I wanted to find a solution for my inventory management and submit my inventory to ebay and amazon. After experiencing the (rather complicated software); paying £500 for training (if you can call it that), I cancelled prior to having to go with the 12 month contract.

I found their commercial tactics to sign me up very distasteful. It requires a VAST investment of time and technical expertise – none of this is discussed prior. They would not let me see / have a demo of the software prior, only a powerpoint demo (which had selective information).

I do think the software is potentially very good, but there is no way of knowing unless you sign your life away, and it will cost you thousands of pounds (not hundreds) to find out.

]]> By: Debs http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52858 Debs Thu, 05 Nov 2009 12:34:35 +0000 http://tamebay.com/?p=9306#comment-52858 Bigpoppa, can you elaborate a little as to why? I made a brief, initial enquiry but baulked a little at the costs. Bigpoppa, can you elaborate a little as to why?

I made a brief, initial enquiry but baulked a little at the costs.

]]> By: Liz http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52841 Liz Thu, 05 Nov 2009 09:29:05 +0000 http://tamebay.com/?p=9306#comment-52841 ChannelAdvisor is GREAT - if you know how to use it. I *have* clients because they couldn't use it properly, a direct fall out of its complexity. But now it runs, you can basically leave it be. I wouldn't recommend the solution to anyone who was not going to make significant investment in training for staff to use it to its full potential. You need a software savvy body on board. If not, something like inkfrog or auctiva (Dare i say) would be best. In my time at Frooition I trained 45 businesses to use ChannelAdvisor, and honestly only around 10 of them used it to its full potential and benefit due to their previous knowledge. ChannelAdvisor is GREAT – if you know how to use it. I *have* clients because they couldn’t use it properly, a direct fall out of its complexity. But now it runs, you can basically leave it be.

I wouldn’t recommend the solution to anyone who was not going to make significant investment in training for staff to use it to its full potential.

You need a software savvy body on board. If not, something like inkfrog or auctiva (Dare i say) would be best.

In my time at Frooition I trained 45 businesses to use ChannelAdvisor, and honestly only around 10 of them used it to its full potential and benefit due to their previous knowledge.

]]> By: Lino http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52802 Lino Wed, 04 Nov 2009 10:44:30 +0000 http://tamebay.com/?p=9306#comment-52802 Thanks Chris, would be great to hear a few examples, good and bad. Have to admit, "a start up fee, a monthly subscription and a % of sales" instantly worries me. Thanks Chris, would be great to hear a few examples, good and bad. Have to admit, “a start up fee, a monthly subscription and a % of sales” instantly worries me.

]]> By: Chris Dawson http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52801 Chris Dawson Wed, 04 Nov 2009 09:56:01 +0000 http://tamebay.com/?p=9306#comment-52801 Happy to go get you a warts and all case study from a CA customer telling what's good and what's bad. Leave it with me. Happy to go get you a warts and all case study from a CA customer telling what’s good and what’s bad. Leave it with me.

]]> By: northumbrian http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52800 northumbrian Wed, 04 Nov 2009 09:49:35 +0000 http://tamebay.com/?p=9306#comment-52800 we agree it does compromise impartiality a little we agree it does compromise impartiality a little

]]> By: Chris Dawson http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52799 Chris Dawson Wed, 04 Nov 2009 09:42:12 +0000 http://tamebay.com/?p=9306#comment-52799 Got an answer for you - it's the minimum they'd expect to earn from contracts over the next 12 months but doesn't include any percentage on sales as that's an unknown variable (although I'm sure they have a pretty good idea of what to expect!) Got an answer for you – it’s the minimum they’d expect to earn from contracts over the next 12 months but doesn’t include any percentage on sales as that’s an unknown variable (although I’m sure they have a pretty good idea of what to expect!)

]]> By: stuart http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52798 stuart Wed, 04 Nov 2009 09:40:37 +0000 http://tamebay.com/?p=9306#comment-52798 We had issues with them to, if you are considering it ask for a months trial or the very least 6 months contract. I would only advise if you are a big business that can have someone working with channel advisor all the time as the tech stuff is very complicated. Stu We had issues with them to, if you are considering it ask for a months trial or the very least 6 months contract.

I would only advise if you are a big business that can have someone working with channel advisor all the time as the tech stuff is very complicated.

Stu

]]> By: Bigpoppa http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52795 Bigpoppa Wed, 04 Nov 2009 08:54:26 +0000 http://tamebay.com/?p=9306#comment-52795 Just my personal opinion but I wouldn't advise ANYONE to go with Channel Advisor, sorry. Just my personal opinion but I wouldn’t advise ANYONE to go with Channel Advisor, sorry.

]]> By: Tony Hogben http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52794 Tony Hogben Wed, 04 Nov 2009 08:48:37 +0000 http://tamebay.com/?p=9306#comment-52794 BE WARE BE WARE

]]> By: Dave http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52793 Dave Wed, 04 Nov 2009 08:25:34 +0000 http://tamebay.com/?p=9306#comment-52793 Hi Lee They are very nice people and it might be good for you but if your going to give them a shot then don't sign a long term deal we only did it for a 6 month,we are no longer with them. All the Best Dave Hi Lee

They are very nice people and it might be good for you but if your going to give them a shot then don’t sign a long term deal we only did it for a 6 month,we are no longer with them.

All the Best

Dave

]]> By: Lee Pearce http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52792 Lee Pearce Wed, 04 Nov 2009 07:56:03 +0000 http://tamebay.com/?p=9306#comment-52792 Im am going through the initial stages of setting up Channel Advisor at the moment. It does take a bit of setting up, but i can see the benefits of time/cost saving in the near future. The new Amazon solution was the Hook for me and i am eagerly awaiting its introduction. They do cover all the angles with their fees though, a start up fee, a monthly subscription and a % of sales, but you have to look at your own situation and the benefits that Channel Advisor will bring to see if its right for you. The set up support is good. You will need a implementation strategy as its not something you set up in a week, well not me anyway but more to do with the time of the year and the amount of time that i have allocated to it. One thing i would like to have done before signing up, would have been to see someone who is actually using it as part of their business as you are signed up for 12 months and its a bit of an investment on the back of just the sales pitch. JMHO Lee Im am going through the initial stages of setting up Channel Advisor at the moment.

It does take a bit of setting up, but i can see the benefits of time/cost saving in the near future.

The new Amazon solution was the Hook for me and i am eagerly awaiting its introduction.

They do cover all the angles with their fees though, a start up fee, a monthly subscription and a % of sales, but you have to look at your own situation and the benefits that Channel Advisor will bring to see if its right for you.

The set up support is good.

You will need a implementation strategy as its not something you set up in a week, well not me anyway but more to do with the time of the year and the amount of time that i have allocated to it.

One thing i would like to have done before signing up, would have been to see someone who is actually using it as part of their business as you are signed up for 12 months and its a bit of an investment on the back of just the sales pitch.

JMHO

Lee

]]> By: Lino http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52791 Lino Wed, 04 Nov 2009 07:28:37 +0000 http://tamebay.com/?p=9306#comment-52791 Congratulations to them, but have to admit, I haven't heard much positive feedback about Channel Advisor (except on Tamebay). Would be very interested to hear from more Channel Advisor customers. Congratulations to them, but have to admit, I haven’t heard much positive feedback about Channel Advisor (except on Tamebay). Would be very interested to hear from more Channel Advisor customers.

]]> By: whirly http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52790 whirly Wed, 04 Nov 2009 06:40:16 +0000 http://tamebay.com/?p=9306#comment-52790 oh, only asked as I have no idea what %2.6 million in bookings is ? how does that relate to profit. oh, only asked as I have no idea what %2.6 million in bookings is ? how does that relate to profit.

]]> By: Shamim Patel http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52788 Shamim Patel Wed, 04 Nov 2009 00:38:37 +0000 http://tamebay.com/?p=9306#comment-52788 I was with Channel Advisor for 3 years. I found them nothing but a painful experience. We spent around £20k per anum with them, where as we spent £100 with eBay using the Pro Selling Manager. You do the maths and tell me if its worth joining them. They tied us down to a long term contraact which we couldnt get out of. Do the matchs and dont be caught up with their big name customers !!!! Regards Shamim I was with Channel Advisor for 3 years. I found them nothing but a painful experience. We spent around £20k per anum with them, where as we spent £100 with eBay using the Pro Selling Manager.

You do the maths and tell me if its worth joining them. They tied us down to a long term contraact which we couldnt get out of.

Do the matchs and dont be caught up with their big name customers !!!!

Regards
Shamim

]]> By: Chris Dawson http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52787 Chris Dawson Wed, 04 Nov 2009 00:25:21 +0000 http://tamebay.com/?p=9306#comment-52787 Almost certainly they don't want their money back - they'd be much better off with a stock market flotation ;-) Almost certainly they don’t want their money back – they’d be much better off with a stock market flotation ;-)

]]> By: EventHorizon1984 http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52786 EventHorizon1984 Tue, 03 Nov 2009 23:33:44 +0000 http://tamebay.com/?p=9306#comment-52786 whirly says: > What was the profit after tax? According to the linked press release, no. "12 months ending September, 2009, ChannelAdvisor achieved for the first time in company history a full year of positive EBIDTA (earnings before interest, depreciation, tax and amortization)" Would be interesting to know the net gain investors saw. . "Once you have their money, you never give it back. Rules of Acquisition, #1 whirly says:
> What was the profit after tax?

According to the linked press release, no.

“12 months ending September, 2009, ChannelAdvisor achieved for the first time in company history a full year of positive EBIDTA (earnings before interest, depreciation, tax and amortization)”

Would be interesting to know the net gain investors saw.

.

“Once you have their money, you never give it back.
Rules of Acquisition, #1

]]> By: Chris Dawson http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52783 Chris Dawson Tue, 03 Nov 2009 22:47:10 +0000 http://tamebay.com/?p=9306#comment-52783 Now that they didn't choose to share with me... Now that they didn’t choose to share with me…

]]> By: whirly http://tamebay.com/2009/11/channeladvisor-buck-the-recession-to-make-a-profit.html#comment-52775 whirly Tue, 03 Nov 2009 18:07:46 +0000 http://tamebay.com/?p=9306#comment-52775 What was the profit after tax? What was the profit after tax?

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