Comments on: Alternatives to Royal Mail – myHermes http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html eBay & ecommerce made easy Fri, 25 May 2012 14:03:54 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Helen http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22248 Helen Sat, 07 Nov 2009 17:00:25 +0000 http://tamebay.com/?p=8840#comment-22248 I would NOT recommend MyHermes at all. As a growing internet business I trialled them and had more customer complaints in 2 weeks than I've had in 18 months when using Royal Mail. My parcels got delivered quicker through the strikes by Royal mail than Hermes and even if they took 2 weeks they won't let you claim! Their staff give you wrong information, their couriers go on holiday and the cover doesn't turn up and nobody checks so your parcels are just dumped until they come back and discover a backlog. They don't send you claim forms when you ask, they don't call you when you ask, they don't reply to your letters of complaint and they will not give the name of the person in charge so you can write direct either. They are a shambles. I would NOT recommend MyHermes at all.

As a growing internet business I trialled them and had more customer complaints in 2 weeks than I’ve had in 18 months when using Royal Mail. My parcels got delivered quicker through the strikes by Royal mail than Hermes and even if they took 2 weeks they won’t let you claim!

Their staff give you wrong information, their couriers go on holiday and the cover doesn’t turn up and nobody checks so your parcels are just dumped until they come back and discover a backlog. They don’t send you claim forms when you ask, they don’t call you when you ask, they don’t reply to your letters of complaint and they will not give the name of the person in charge so you can write direct either.

They are a shambles.

]]> By: kiddyguy1 http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22247 kiddyguy1 Tue, 03 Nov 2009 23:21:06 +0000 http://tamebay.com/?p=8840#comment-22247 MyHermes is a good service. Reasonable price and collect from you. As a wheelchair bound guy this is helpful,saves queing at the post office. Re the 98p signature charge then you pass it on to the buyer surely,most of the time it will be signed for anyway,without charge. Current discount code for 10% off chages daily on ebay so make sure you chck it if sending daily MyHermes is a good service. Reasonable price and collect from you. As a wheelchair bound guy this is helpful,saves queing at the post office. Re the 98p signature charge then you pass it on to the buyer surely,most of the time it will be signed for anyway,without charge.
Current discount code for 10% off chages daily on ebay so make sure you chck it if sending daily

]]> By: Gill http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22246 Gill Tue, 27 Oct 2009 17:36:53 +0000 http://tamebay.com/?p=8840#comment-22246 Andy - it wasn't overly fast, but my customer knew how long it was going to take. Many of my customers are used to ordering from QVC / Ideal World who also use MyHermes, so most will be familiar with the service and probably wouldn't opt for it it if their local courier wasn't up to much. I appreciate that different considerations (including speed) apply to ebay sales, but this was a website sale. I'm not selling on ebay atm and don't plan to again before the postal disputes have been sorted out, whenever that might be. My main concern was make sure an alternative choice was available for my customers, although as it turns out, so far I've only had one taker. MyHermes was very easy to use and low cost, I didn't actually try to track the delivery. I did speak to a local franchise of a national courier (APC) recommended by a friend a few weeks ago - who didn't want to touch me with a bargepole! The guy obviously thought I was very risky - not a ltd co (I thought that was quite ironic as surely easier to get money back from a sole trader), not VAT registered, working from home etc :roll: I wasn't even asking for credit and would have been perfectly happy to pay up front. Andy – it wasn’t overly fast, but my customer knew how long it was going to take. Many of my customers are used to ordering from QVC / Ideal World who also use MyHermes, so most will be familiar with the service and probably wouldn’t opt for it it if their local courier wasn’t up to much.

I appreciate that different considerations (including speed) apply to ebay sales, but this was a website sale. I’m not selling on ebay atm and don’t plan to again before the postal disputes have been sorted out, whenever that might be.

My main concern was make sure an alternative choice was available for my customers, although as it turns out, so far I’ve only had one taker.

MyHermes was very easy to use and low cost, I didn’t actually try to track the delivery.

I did speak to a local franchise of a national courier (APC) recommended by a friend a few weeks ago – who didn’t want to touch me with a bargepole! The guy obviously thought I was very risky – not a ltd co (I thought that was quite ironic as surely easier to get money back from a sole trader), not VAT registered, working from home etc :roll: I wasn’t even asking for credit and would have been perfectly happy to pay up front.

]]> By: Chris Dawson http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22245 Chris Dawson Tue, 27 Oct 2009 16:46:43 +0000 http://tamebay.com/?p=8840#comment-22245 In the long term it's my concern too, however I'm working on ways to offer preimum services with options for slower delivery (for free). If a buyer choose to downgrade it sets the expectation and the service is miles better than RM Standard parcels (also 3-5 days) but untracked. In the long term it’s my concern too, however I’m working on ways to offer preimum services with options for slower delivery (for free). If a buyer choose to downgrade it sets the expectation and the service is miles better than RM Standard parcels (also 3-5 days) but untracked.

]]> By: Andy http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22244 Andy Tue, 27 Oct 2009 16:34:24 +0000 http://tamebay.com/?p=8840#comment-22244 I appreciate that but I don't think any ebay buyer is going to give anyone a 4 or 5 for that speed of delivery and I would think it would affect DSR's across the range because an unhappy buyer marks everything down. That would be my concern. The reality is that the despatch time DSR is delivery time - we all know it and even ebay have admitted that by suspending it during the Royal Mail strikes. If it was despatch time they wouldn't have had to would they? I appreciate that but I don’t think any ebay buyer is going to give anyone a 4 or 5 for that speed of delivery and I would think it would affect DSR’s across the range because an unhappy buyer marks everything down. That would be my concern.

The reality is that the despatch time DSR is delivery time – we all know it and even ebay have admitted that by suspending it during the Royal Mail strikes. If it was despatch time they wouldn’t have had to would they?

]]> By: Chris Dawson http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22243 Chris Dawson Tue, 27 Oct 2009 16:19:00 +0000 http://tamebay.com/?p=8840#comment-22243 It's a 3 to 5 day service so Thursday to Tuesday is bang in the middle at 4 working days It’s a 3 to 5 day service so Thursday to Tuesday is bang in the middle at 4 working days

]]> By: Andy http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22242 Andy Tue, 27 Oct 2009 16:15:36 +0000 http://tamebay.com/?p=8840#comment-22242 Gill, don't mean to be negative but that seems very slow to me. Out of interest what was the distance between your collection location and the delivery location? And was the package trackable throughout? We've just done a deal with DHL through Sendex which is very attractive - not as low as MyHermes but next day for about a pound more which seems worth it to me. Also a note by the way that all the Special Delivery packages we posted on Thurs and Fri last week (around 30) were delivered next day so that does also work as an alternative even on strike days. Gill, don’t mean to be negative but that seems very slow to me.

Out of interest what was the distance between your collection location and the delivery location? And was the package trackable throughout?

We’ve just done a deal with DHL through Sendex which is very attractive – not as low as MyHermes but next day for about a pound more which seems worth it to me.

Also a note by the way that all the Special Delivery packages we posted on Thurs and Fri last week (around 30) were delivered next day so that does also work as an alternative even on strike days.

]]> By: Sue Bailey http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22241 Sue Bailey Tue, 27 Oct 2009 13:42:56 +0000 http://tamebay.com/?p=8840#comment-22241 Gill - and others - would be great to hear how it goes when you've sent a few parcels via alternative services. If anyone would keep notes and send em over in a week or two for me to collate into a post, that would be super. Gill – and others – would be great to hear how it goes when you’ve sent a few parcels via alternative services. If anyone would keep notes and send em over in a week or two for me to collate into a post, that would be super.

]]> By: Gill http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22240 Gill Tue, 27 Oct 2009 11:49:36 +0000 http://tamebay.com/?p=8840#comment-22240 Well my first parcel sent using MyHermes has just been delivered OK (picked up on Thursday), so all seemed to go smoothly. Thanks for the info Tamebay, and the discount info too :smile: Well my first parcel sent using MyHermes has just been delivered OK (picked up on Thursday), so all seemed to go smoothly.

Thanks for the info Tamebay, and the discount info too :smile:

]]> By: Sue Bailey http://tamebay.com/2009/10/alternatives-to-royal-mail-myhermes.html#comment-22239 Sue Bailey Fri, 16 Oct 2009 11:25:11 +0000 http://tamebay.com/?p=8840#comment-22239 Russ, thanks for your comments. We actually covered Collect+ a couple of days ago http://tamebay.com/2009/10/alternatives-to-royal-mail-collect.html Maybe you need to search the internet a bit more ;-) Russ, thanks for your comments. We actually covered Collect+ a couple of days ago
http://tamebay.com/2009/10/alternatives-to-royal-mail-collect.html
Maybe you need to search the internet a bit more ;-)

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