eBay UK extends free P&P FVF promo again

September 30, 2009

eBay UK has announced today that it’s extending the long-running discount on FVFs for sellers offering free P&P in selected categories. Sellers in Clothing, Shoes and Accessories, Video Games, Technology, Music, Books and DVDs, Film & TV… Read more

Written by Sue Bailey · Filed Under CLD | 5 Comments 

RIP PowerSeller Logo

September 30, 2009

It was only ever a small logo, but the PowerSeller icon due to be retired from all buyer facing pages on 1st October has started disappearing already. Currently it has gone from the “Seller info” section of eBay item pages so buyers will no… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 12 Comments 

eBay start to drive traffic towards Top Sellers

September 30, 2009

eBay have enabled the Top Seller Rating badge on qualified listings and are starting to promote Top Sellers in search. Currently not everyone will see the Top Seller icon in search results, but a purple speech bubble is highlighting a new option in… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 113 Comments 

eBay Plus trial extended for a further three months

September 29, 2009

eBay Plus (the UK equivalent of eBay Bucks) has been running as a limited trial with selected users for the last three months. The program has now been extended for another three months with eBay promoting it to buyers as a way to “get… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 5 Comments 

How the eBay customer support refund process works

September 29, 2009

A recent purchase went badly wrong, with the seller who had been trading regularly for a year going from 100% feedback on the day I made the purchase to 86.5% and NARU (Not A Registered User) five days later. I received the email from eBay’s Loss… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 11 Comments 

Small business owners ask government to end postal strike

September 29, 2009

photo credit: sludgegulperWe’ve heard plenty in recent months about the problems caused to small businesses by the current Royal Mail strike. One of the recurring themes has been the frustration felt by people whose businesses have no alternative… Read more

Written by Sue Bailey · Filed Under Featured, News, Soapbox | 49 Comments 

eBay traffic stats problems fixed

September 29, 2009

eBay has announced tonight that ongoing problems with eBay stores’ and shops’ traffic reporting have now been resolved. Since at least August, sellers have been seeing peculiar and impossible statistics in their Omniture reports: shop visits have… Read more

Written by Sue Bailey · Filed Under Glitches | 6 Comments 

eBay launch the new Seller Dashboard

September 28, 2009

eBay have updated the Seller Dashboard to display latest DSR scores including Top Rated Seller and PowerSeller qualification criteria. Gone are the bar charts, including the incredibly annoying red lines telling you that you’ve dropped from 4.99… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 24 Comments 

Using eBay My Messages threaded emails

September 28, 2009

You’ve probably not realised but eBay have introduced threaded emails in My Messages. However you’ll only see them when you check your My Messages sent items. This is sadly a half hearted implementation – if you respond to a buyer and they send a… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 8 Comments 

eBay send email confirmation to qualified top sellers

September 28, 2009

If you’re going to be one the first sellers to benefit from the new Top Rated Seller program you should be receiving an email from eBay to confirm this today. Receipt of the email will be the first confirmation that you’ve met the requirements to… Read more

Written by Chris Dawson · Filed Under eBay.co.uk | 51 Comments 

33% off auction insertion fees on eBay.com

September 26, 2009

From tomorrow until 11th October, eBay.com, eBay Motors and eBay Canada are offering 33% off insertion fees for auction items. Sellers will need to have 4.5 DSRs across the board (or be new sellers with no DSR ratings). There are some more terms and… Read more

Written by Sue Bailey · Filed Under CLD | Comments Off 

Meg for California? Give us your feedback!

September 22, 2009

Meg Whitman has officially confirmed that she is to run for the Republican nomination for Governor of California. The ex-eBay CEO has long been expected to announce that she’s standing to take over from Governor Schwarzenegger, having put $19… Read more

Written by Sue Bailey · Filed Under News | 8 Comments 

eBay tests most complicated feedback form ever

September 22, 2009

eBay have again been testing some changes to the feedback that buyers leave for sellers. There are several variations of the form which “a small proportion” of buyers see: one of the variations has been posted on Flickr by eBay Ink. Based on the… Read more

Written by Sue Bailey · Filed Under eBay, Soapbox | 40 Comments 

eBay streamlines senior management

September 22, 2009

Dinesh Lathi, Laurie Norrington, Stephanie Tilenius @ eBay Live, Chicago 2008 eBay Ink has posted an announcement of changes at the top for eBay. Stephanie Tilenius is stepping down from her current role as head of global product and North… Read more

Written by Sue Bailey · Filed Under News | 8 Comments 

Timetable for eBay UK changes

September 21, 2009

eBay UK have put out a timetable for the changes taking place later this month and in October. Here’s what we have in store (in chronological order rather than the bizarrely random ordering of the eBay announcement): 22nd SeptemberCategory… Read more

Written by Sue Bailey · Filed Under News | 40 Comments 

PayPal transactions show incorrect date

September 21, 2009

1969… the Moon landings, John and Yoko’s wedding, and – if you’re PayPal – this weekend’s sales. Numerous sellers are seeing PayPal transactions today reporting a transaction date of 1969. This is causing some problems with printing labels,… Read more

Written by Sue Bailey · Filed Under Glitches, Paypal | 1 Comment 

Adobe buy Omniture

September 19, 2009

Omniture announced this week that they have been acquired by Adobe, in a deal that values the web analytics company at $1.8 billion. Shantanu Narayen, Adobe’s CEO, called the acquisition a “game changer” – though others have questioned the wisdom… Read more

Written by Sue Bailey · Filed Under News | 15 Comments 

eBay fined again over fake LVMH perfumes

September 19, 2009

A French tribunal has ordered eBay to pay €80,000 to the Louis Vuitton group of companies in compensation for “brand counterfeiting”. LVMH alleged that eBay had purchased search engine keywords which then linked to counterfeit goods. An… Read more

Written by Sue Bailey · Filed Under News | 15 Comments 

MEP and seller reactions to eBay’s petition

September 18, 2009

Following the presentation of the 750,000 signature petition to the EU Parliament MEPs took the opportunity to comment. Mary Honeyball MEP talked about price fixing and more importantly about creating equal access to goods and services across Europe… Read more

Written by Chris Dawson · Filed Under News | 7 Comments 

Hillary DePiano: Where to sell online

September 17, 2009

Hillary DePiano is a fiction and non-fiction author best known for her play, The Love of Three Oranges. She has been selling online since 1997 using eBay and other online platforms and is an eBay Store owner, PowerSeller and Trading Assistant…. Read more

Written by Chris Dawson · Filed Under Selling Tips | 19 Comments 

750,000 sign petition to end unfair trade practices

September 17, 2009

eBay presented a petition signed by 750,000 eBayers to the European Parliament today. The petition calls for amendments to EU competition law to stop brands from restricting the sale of their products on the internet. 750,000 signatories is a… Read more

Written by Chris Dawson · Filed Under Featured, News | 41 Comments 

Skype founders to sue eBay for $75m a day

September 17, 2009

The founders of Skype are suing eBay and the investment group which is purchasing part of the company. Janus Friis and Niklas Zennstrom have filed a lawsuit seeking an injunction to prevent Skype from using some of the peer to peer technology on… Read more

Written by Sue Bailey · Filed Under News | 3 Comments 

“20m mail items backed up in London alone”

September 17, 2009

The Communication Workers’ Union has said that the current round of industrial action has caused a back-up of mail “bigger than at the height of the national strike of 2007″. Twenty million items are said to be awaiting delivery in London alone, and… Read more

Written by Sue Bailey · Filed Under News | 33 Comments 

eBay Adcommerce sales figures – if you’re one of the lucky ones

September 16, 2009

eBay have announced some changes for Adcommerce which will be implemented from September 23rd. Most importantly, they’re beginning “ROI reporting”, measuring number of items sold, number of bids, sales amount and sales versus cost. For the first… Read more

Written by Sue Bailey · Filed Under eBay | 2 Comments 

eBay dumps Blogs

September 14, 2009

eBay has announced that eBay Blogs are being retired at the end of next month: While eBay Blogs provided useful and interesting information, we have decided to focus our efforts on what matters most to our members: making eBay the best place to… Read more

Written by Sue Bailey · Filed Under eBay | 13 Comments