September 2009

30/09/2009

eBay UK has announced today that it’s extending the long-running discount on FVFs for sellers offering free P&P in selected categories. Sellers in Clothing, Shoes and Accessories, Video Games, Technology, Music, Books and DVDs, Film & TV categories can all save 20% off FVFs until 31st December when they list with at least one free [...]

30/09/2009

It was only ever a small logo, but the PowerSeller icon due to be retired from all buyer facing pages on 1st October has started disappearing already. Currently it has gone from the “Seller info” section of eBay item pages so buyers will no longer be able to distinguish PowerSellers from casual sellers. The only [...]

30/09/2009

eBay have enabled the Top Seller Rating badge on qualified listings and are starting to promote Top Sellers in search. Currently not everyone will see the Top Seller icon in search results, but a purple speech bubble is highlighting a new option in the sidebar which selects items from Top Sellers only. Great for current [...]

29/09/2009

eBay Plus (the UK equivalent of eBay Bucks) has been running as a limited trial with selected users for the last three months. The program has now been extended for another three months with eBay promoting it to buyers as a way to “get something back from all of your Christmas shopping and reap the [...]

29/09/2009

A recent purchase went badly wrong, with the seller who had been trading regularly for a year going from 100% feedback on the day I made the purchase to 86.5% and NARU (Not A Registered User) five days later. I received the email from eBay’s Loss Prevention Department informing me that the listing had been [...]

29/09/2009

photo credit: sludgegulper We’ve heard plenty in recent months about the problems caused to small businesses by the current Royal Mail strike. One of the recurring themes has been the frustration felt by people whose businesses have no alternative but to use Royal Mail letter and small packet services: for many of us, there is [...]

29/09/2009

eBay has announced tonight that ongoing problems with eBay stores’ and shops’ traffic reporting have now been resolved. Since at least August, sellers have been seeing peculiar and impossible statistics in their Omniture reports: shop visits have been reported as less than total numbers of sales, and some items with sales have allegedly received no [...]

28/09/2009

eBay have updated the Seller Dashboard to display latest DSR scores including Top Rated Seller and PowerSeller qualification criteria. Gone are the bar charts, including the incredibly annoying red lines telling you that you’ve dropped from 4.99 to 4.98 (which to be honest in the grand scheme of things was useless information) and in comes [...]

28/09/2009

You’ve probably not realised but eBay have introduced threaded emails in My Messages. However you’ll only see them when you check your My Messages sent items. This is sadly a half hearted implementation – if you respond to a buyer and they send a follow up question you’ll not see the original email thread unless [...]

28/09/2009

If you’re going to be one the first sellers to benefit from the new Top Rated Seller program you should be receiving an email from eBay to confirm this today. Receipt of the email will be the first confirmation that you’ve met the requirements to be a Top Rated Seller as Seller Dashboards are still [...]