Comments on: PayPal survey: why shoppers abandon their shopping http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html eBay & ecommerce made easy Thu, 18 Mar 2010 03:04:56 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Stuart http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48367 Stuart Thu, 25 Jun 2009 07:38:54 +0000 http://www.tamebay.com/?p=7478#comment-48367 #7 some good points, if we have any carts abandoned we always email them to ask if everything was ok and offer them 10% off their next purchase as well. Seems to work quite well in getting them to come back, but possible sometimes its just a customer checking they can order it who does indeed intend on coming back. Stuart #7 some good points, if we have any carts abandoned we always email them to ask if everything was ok and offer them 10% off their next purchase as well.

Seems to work quite well in getting them to come back, but possible sometimes its just a customer checking they can order it who does indeed intend on coming back.

Stuart

]]> By: Pete http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48359 Pete Wed, 24 Jun 2009 19:40:17 +0000 http://www.tamebay.com/?p=7478#comment-48359 It's also worth noting that shopping online is not so different from shooping on the high st. Window shopping online is quite a pass time for some people, adding products to your basket and just passing time in your lunch break etc. Also, with smaller online webshops, competitors often try out your website to see how your system works etc. A very small % of abandoned carts are serious buyers. IMO It’s also worth noting that shopping online is not so different from shooping on the high st.

Window shopping online is quite a pass time for some people, adding products to your basket and just passing time in your lunch break etc.

Also, with smaller online webshops, competitors often try out your website to see how your system works etc.

A very small % of abandoned carts are serious buyers.

IMO

]]> By: Gill http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48358 Gill Wed, 24 Jun 2009 19:11:48 +0000 http://www.tamebay.com/?p=7478#comment-48358 Great tip, Stu - will remember that next time I have a discount code promotion :-) Great tip, Stu – will remember that next time I have a discount code promotion :-)

]]> By: Sue http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48357 Sue Wed, 24 Jun 2009 18:49:14 +0000 http://www.tamebay.com/?p=7478#comment-48357 Thanks CB :-) I do kind-of agree that this is the same old, same old from PayPal - though I must admit I was quite surprised this year that the "payment options" line didn't seem to be highlighted: they normally do use it as a way to push their own service (as well they might) but that did seem conspicuous by its absense. Thanks CB :-)

I do kind-of agree that this is the same old, same old from PayPal – though I must admit I was quite surprised this year that the “payment options” line didn’t seem to be highlighted: they normally do use it as a way to push their own service (as well they might) but that did seem conspicuous by its absense.

]]> By: Cambridge_Blue http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48353 Cambridge_Blue Wed, 24 Jun 2009 17:14:17 +0000 http://www.tamebay.com/?p=7478#comment-48353 Forget to thank Sue as well - she has answered all this as well - see here: http://www.tamebay.com/2008/06/the-seven-deadly-sins-of-shopping-carts.html Forget to thank Sue as well – she has answered all this as well – see here:
http://www.tamebay.com/2008/06/the-seven-deadly-sins-of-shopping-carts.html

]]> By: Cambridge_Blue http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48352 Cambridge_Blue Wed, 24 Jun 2009 17:08:15 +0000 http://www.tamebay.com/?p=7478#comment-48352 Just the same old stuff being recycled each year to generate some free PR. Anybody trading online should know this already! The two main reasons buyers eject from the checkout process are: 1. Asking them to signup and 'join' your site when thay only want to pay and go thanks and not fill in forms that include unnecessary personal details. 2. No indication of the shipping prices/options (or applicable tax charges) before commiting to buy an item or combined items. This is all common sense which all good eCommerce systems and checkout processes do as standard - but not the Paypal checkout apparently - surprise surprise. #2 thankyou - good tip for everyone - don't waste your cash on paid adverts, just use forums and other sites where potential buyers like to lurk along with blogs etc - word soon gets around if money can be saved. pip pip Just the same old stuff being recycled each year to generate some free PR.
Anybody trading online should know this already!
The two main reasons buyers eject from the checkout process are:
1. Asking them to signup and ‘join’ your site when thay only want to pay and go thanks and not fill in forms that include unnecessary personal details.
2. No indication of the shipping prices/options (or applicable tax charges) before commiting to buy an item or combined items.
This is all common sense which all good eCommerce systems and checkout processes do as standard – but not the Paypal checkout apparently – surprise surprise.
#2 thankyou – good tip for everyone – don’t waste your cash on paid adverts, just use forums and other sites where potential buyers like to lurk along with blogs etc – word soon gets around if money can be saved.
pip pip

]]> By: Stuart http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48350 Stuart Wed, 24 Jun 2009 14:23:36 +0000 http://www.tamebay.com/?p=7478#comment-48350 Intresting comment about voucher codes. I have done it myself looked at an item then gone off to find a code, however most of these voucher code sites seem to always be out of date, which is a dissapointment really. We tried advertising for a month with one last november, big selling time for jewellery and we had 30 clicks and 1 purchase the advert cost £150!. However we listed the codes for free on money saving expert and we had about 200 orders from that code! Stu Intresting comment about voucher codes.

I have done it myself looked at an item then gone off to find a code, however most of these voucher code sites seem to always be out of date, which is a dissapointment really.

We tried advertising for a month with one last november, big selling time for jewellery and we had 30 clicks and 1 purchase the advert cost £150!.

However we listed the codes for free on money saving expert and we had about 200 orders from that code!

Stu

]]> By: Richard http://tamebay.com/2009/06/paypal-survey-why-shoppers-abandon-their-shopping.html#comment-48346 Richard Wed, 24 Jun 2009 12:03:08 +0000 http://www.tamebay.com/?p=7478#comment-48346 Can't believe I missed the trick of having a button on my site for people to easily bookmark it. Another one to add to the To-Do list. :smile: Can’t believe I missed the trick of having a button on my site for people to easily bookmark it. Another one to add to the To-Do list. :smile:

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