FAQs: How do I give a discount on an eBay invoice?

Final Discount
Creative Commons License photo credit: PinkMoose

Lots of sellers seem to be asking on various eBay forums recently about how to give buyers discounts on their eBay invoices: it must be the credit crunch. So even though most experienced sellers know the answer to this one, here goes for the newer ones:

you can’t discount more than the postage amount. There is a “seller discounts/charges” box at the bottom of the invoice: this will allow you to add on extra amounts, and to take off up to the same amount as the postage charge. But if you enter a negative amount *greater* than the postage, you’ll get an error message saying that you’ve entered an invalid amount.

The easiest way to get around this is to invoice your buyer direct from PayPal (click the request money tab at the top of any PayPal page). Remember, though, you’ll be charged FVFs on the full sale price by eBay, so it makes sense to negotiate before the buyer buys, and either alter the price or agree to use Best Offer: that way, you’re only charged FVFs on what your buyer’s actually paid.

We’d hope that in the era of pushing free postage, eBay will see fit to change this silly restriction and allow sellers to change prices post-sale if necessary.