It is the buyers that don’t read, don’t care, impatient, and simply uneducated about eBay that gave me all my negative feedbacks. How do I know? Becuase they NEVER contact me first. Second, they NEVER go through PayPal and dispute the transaction. All they want to do is leave a negative and that’s it. I do my usual reply to the feedback and make them look like tools but I don’t know if they rate me 1 star in the DSR just because they are frustrated. I always contact them numerous times and so far, only ONE have revised their feedback for me. How fair is this? I get a ding and lower search standings and it wasn’t even my fault!

Buyers should be forced to contact the seller one time before being able to leaving a negative. I would bet that many buyers don’t know they can get their money back, especially PayPal sides with the buyer easily. Most sellers, especially power sellers would work with buyers to satisfy them. I mean, why would they rather leave a negative and not ask for their money back when they can do both??? Makes you think what kind of buyers are out there and how I would love to block them all.

Only 4 Stars !

Ireland comes highly recommended

http://www.irishtimes.com/newspaper/breaking/2009/0426/breaking10.htm

We had a board meeting the other day (5 pints at the pub) and we were discussing the eBay side of things etc etc some key things came out of the meeting 1. we supply dedicated staff just to deal with ebay customers. 2. we supply a freephone number for eBay customers. 3. we offer exceptional service and take pride in every transaction. 4. we pay our fees on time everytime. 5. we gave eBay £20,000+ in cash last year in fees 5. we offer a 20 year warranty on 90% of purchases. 6. we bend over backwards to make sure every purchase goes smoothly.

And most importantly

7. Because we don’t get alot of feedback/dsr left we could get suspended any day of the week because the royal mail loose/deliver late a £0.99p tube of silicone (which we sell just to bolster feedback/dsr scores)

You couldn’t make it up if you tried

It still staggers me that eBay seem convinced the best way to make money is to make purchasing as complicated as possible #best match #3rd party checkouts #DsrScores #feedback #CertifiedSellers etc etc etc for gawds sake they just want to buy something and recieve it!

I think the whole point of the 3 mockups was to see how buyers felt about approved sellers……don’t take anything more from it in terms of certain sellers having feedback scrapped.

4.6 DSRs, 99% above 3 or above, and 100 sales per year.

You don’t have to be 100% perfect, just 99%.

buyers are not taking ebay so serious like ebay thinks.
They do not think in community, they do not read policies, they do not read again the listing. Most of them are not skilled enough to find a one week old listing in their my ebay. A lot cannot pay by Paypal. But I have to be 100 % perfect?

“i still havent received this item from you. the shipping said that it would take up to 14 days and today is the 14th day and its not here.”

item location and information in the listing informs 3 times that it is international shipping.

A fellow seller with almost 4k in feedback blackmailing us over the phone.

We have our phone number repeated 5 times on all our listings, and it amazes me that some people would rather leave negative feedback than pick up the phone when they have a problem.

I agree with board_surfer. Scrap it.

We just select the date, 7 days previous, filter out the Amazon orders, and send the email. It takes about 10 seconds every day. It’s well worth doing.

Does it become permanent once you have 99% feedback and meet some other criteria? If so that seems to go against their belief that recent performance is most important (the justification they used for only using 12 months for your feedback percentage now).

I know it is not a done deal, and that may not be how it plays out… but if there is a two-tier feedback system, that would not be good. Especially since eBay only listens to the largest of the large sellers… and if they no longer have to worry about feedback eBay would have no incentive to work on feedback issues any longer.

I also think it would be a major mistake to allow large sellers to buy their way out of feedback. Now THAT would really erode trust in the site.

havent ebay shot themselves in the foot enough times without taking another shot, they bring that in, it will end in tears.

Buyers obviously never read it or the folk with rubbish feedback and rubbish DSRs would never get a sale

Sellers simply do not need to leave feedback, they never have

Every buyers feedback should just be columns of “they paid”, what else is a buyer supposed to do?

MY opinion? scrap the whole thing, it has always been more trouble than its worth.

Example is last week a buyer bought a laptop and wifi card from us. They couldnt get it to connect to their wireless network so i thought i would call them up and try to talk them through it. I simply asked who their broadband provider was and make of their router and their reply was ” Im not telling you that, its personal information. You have no right to know what things i have in my house”. And hung up.

Oh how i laughed at the 2 resulting negatives i received.

To be honest the one using the PowerSeller badge is in my opinion the worst. The PS logo has been so devalued over the years it’s pretty worthless and too easy to achieve, not that that’s a bad thing – it gives people something to aim for but it’s not really a sign of excellence as far as service goes – just a sign that someone has managed to flog a certain amount over the last three months.