Comments on: Will eBay scrap feedback for top sellers? http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html eBay & ecommerce made easy Fri, 25 May 2012 10:31:23 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jay http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18016 Jay Thu, 30 Apr 2009 13:45:08 +0000 http://www.tamebay.com/?p=6873#comment-18016 It would be great if they do this. I'm a international seller on eBay and my rating is 99.5%. This is a big deal from Hong Kong sellers as buyers many time don't realize international shipping is rather slow. 99% of my items arrive within my estimates and the ones that don't, people usually give me the benefit of the doubt and contact me first. I always resolve those without problems. It is the buyers that don't read, don't care, impatient, and simply uneducated about eBay that gave me all my negative feedbacks. How do I know? Becuase they NEVER contact me first. Second, they NEVER go through PayPal and dispute the transaction. All they want to do is leave a negative and that's it. I do my usual reply to the feedback and make them look like tools but I don't know if they rate me 1 star in the DSR just because they are frustrated. I always contact them numerous times and so far, only ONE have revised their feedback for me. How fair is this? I get a ding and lower search standings and it wasn't even my fault! Buyers should be forced to contact the seller one time before being able to leaving a negative. I would bet that many buyers don't know they can get their money back, especially PayPal sides with the buyer easily. Most sellers, especially power sellers would work with buyers to satisfy them. I mean, why would they rather leave a negative and not ask for their money back when they can do both??? Makes you think what kind of buyers are out there and how I would love to block them all. It would be great if they do this. I’m a international seller on eBay and my rating is 99.5%. This is a big deal from Hong Kong sellers as buyers many time don’t realize international shipping is rather slow. 99% of my items arrive within my estimates and the ones that don’t, people usually give me the benefit of the doubt and contact me first. I always resolve those without problems.

It is the buyers that don’t read, don’t care, impatient, and simply uneducated about eBay that gave me all my negative feedbacks. How do I know? Becuase they NEVER contact me first. Second, they NEVER go through PayPal and dispute the transaction. All they want to do is leave a negative and that’s it. I do my usual reply to the feedback and make them look like tools but I don’t know if they rate me 1 star in the DSR just because they are frustrated. I always contact them numerous times and so far, only ONE have revised their feedback for me. How fair is this? I get a ding and lower search standings and it wasn’t even my fault!

Buyers should be forced to contact the seller one time before being able to leaving a negative. I would bet that many buyers don’t know they can get their money back, especially PayPal sides with the buyer easily. Most sellers, especially power sellers would work with buyers to satisfy them. I mean, why would they rather leave a negative and not ask for their money back when they can do both??? Makes you think what kind of buyers are out there and how I would love to block them all.

]]> By: Lino http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18015 Lino Mon, 27 Apr 2009 08:13:31 +0000 http://www.tamebay.com/?p=6873#comment-18015 #40 We have those sort of meetings Whirly. It really does concern us that eBay takes up so more more time than any other part of our online business. At the moment it's still worth it. But it does make us wonder where we'd be if we put all those resources into other areas. #40 We have those sort of meetings Whirly. It really does concern us that eBay takes up so more more time than any other part of our online business. At the moment it’s still worth it. But it does make us wonder where we’d be if we put all those resources into other areas.

]]> By: hitch http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18014 hitch Sun, 26 Apr 2009 20:04:50 +0000 http://www.tamebay.com/?p=6873#comment-18014 Wouldnt be surprised if Ebay leave Ireland ! Only 4 Stars ! Ireland comes highly recommended http://www.irishtimes.com/newspaper/breaking/2009/0426/breaking10.htm Wouldnt be surprised if Ebay leave Ireland !

Only 4 Stars !

Ireland comes highly recommended

http://www.irishtimes.com/newspaper/breaking/2009/0426/breaking10.htm

]]> By: Whirly http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18013 Whirly Sun, 26 Apr 2009 18:42:55 +0000 http://www.tamebay.com/?p=6873#comment-18013 Ooophs. We had a board meeting the other day (5 pints at the pub) and we were discussing the eBay side of things etc etc some key things came out of the meeting 1. we supply dedicated staff just to deal with ebay customers. 2. we supply a freephone number for eBay customers. 3. we offer exceptional service and take pride in every transaction. 4. we pay our fees on time everytime. 5. we gave eBay £20,000+ in cash last year in fees 5. we offer a 20 year warranty on 90% of purchases. 6. we bend over backwards to make sure every purchase goes smoothly. And most importantly 7. Because we don't get alot of feedback/dsr left we could get suspended any day of the week because the royal mail loose/deliver late a £0.99p tube of silicone (which we sell just to bolster feedback/dsr scores) You couldn't make it up if you tried :lol: Ooophs.

We had a board meeting the other day (5 pints at the pub) and we were discussing the eBay side of things etc etc some key things came out of the meeting 1. we supply dedicated staff just to deal with ebay customers. 2. we supply a freephone number for eBay customers. 3. we offer exceptional service and take pride in every transaction. 4. we pay our fees on time everytime. 5. we gave eBay £20,000+ in cash last year in fees 5. we offer a 20 year warranty on 90% of purchases. 6. we bend over backwards to make sure every purchase goes smoothly.

And most importantly

7. Because we don’t get alot of feedback/dsr left we could get suspended any day of the week because the royal mail loose/deliver late a £0.99p tube of silicone (which we sell just to bolster feedback/dsr scores)

You couldn’t make it up if you tried :lol:

]]> By: Sue Bailey http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18012 Sue Bailey Sun, 26 Apr 2009 18:29:17 +0000 http://www.tamebay.com/?p=6873#comment-18012 And in about two lines, Whirly, you have summed up the over-long blog post I'm in the middle of editing ;-) And in about two lines, Whirly, you have summed up the over-long blog post I’m in the middle of editing ;-)

]]> By: Whirly http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18011 Whirly Sun, 26 Apr 2009 17:35:23 +0000 http://www.tamebay.com/?p=6873#comment-18011 To me its all pretty simple, buyers want to click,pay,and receive, if owt goes wrong they want to know they are covered (like any credit card purchase) It still staggers me that eBay seem convinced the best way to make money is to make purchasing as complicated as possible #best match #3rd party checkouts #DsrScores #feedback #CertifiedSellers etc etc etc for gawds sake they just want to buy something and recieve it! To me its all pretty simple, buyers want to click,pay,and receive, if owt goes wrong they want to know they are covered (like any credit card purchase)

It still staggers me that eBay seem convinced the best way to make money is to make purchasing as complicated as possible #best match #3rd party checkouts #DsrScores #feedback #CertifiedSellers etc etc etc for gawds sake they just want to buy something and recieve it!

]]> By: Chris Dawson http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18010 Chris Dawson Sun, 26 Apr 2009 17:26:55 +0000 http://www.tamebay.com/?p=6873#comment-18010 Hi Matt, the DSRs and Feedback is still there if you want to go looking for it, it's just not called out with links as it is for "normal" sellers. It appears to be all about saying "here's a trustworthy seller that eBay endorses" instead of the current situation which is "here's a seller, check out what previous buyers though of their purchases". Hi Matt, the DSRs and Feedback is still there if you want to go looking for it, it’s just not called out with links as it is for “normal” sellers. It appears to be all about saying “here’s a trustworthy seller that eBay endorses” instead of the current situation which is “here’s a seller, check out what previous buyers though of their purchases”.

]]> By: matt http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18009 matt Sun, 26 Apr 2009 15:14:05 +0000 http://www.tamebay.com/?p=6873#comment-18009 I'm not sure how you see those 3 mockups and are then able to claim that Ebay might do away with DSR's for those sellers just because there is no option on there to view DSRs. Ebay's current look doesn't have this option, either. I think the whole point of the 3 mockups was to see how buyers felt about approved sellers......don't take anything more from it in terms of certain sellers having feedback scrapped. I’m not sure how you see those 3 mockups and are then able to claim that Ebay might do away with DSR’s for those sellers just because there is no option on there to view DSRs. Ebay’s current look doesn’t have this option, either.

I think the whole point of the 3 mockups was to see how buyers felt about approved sellers……don’t take anything more from it in terms of certain sellers having feedback scrapped.

]]> By: ebuyerfb http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18008 ebuyerfb Sun, 26 Apr 2009 06:32:10 +0000 http://www.tamebay.com/?p=6873#comment-18008 I just got a survey similar to the "Approved" survey you mention in another blog entry where they asked me what I thought the service would be of non-certified and certified sellers. The requirements for USA (certified) and UK (approved) are the same. 4.6 DSRs, 99% above 3 or above, and 100 sales per year. I just got a survey similar to the “Approved” survey you mention in another blog entry where they asked me what I thought the service would be of non-certified and certified sellers. The requirements for USA (certified) and UK (approved) are the same.

4.6 DSRs, 99% above 3 or above, and 100 sales per year.

]]> By: Stefan http://tamebay.com/2009/04/will-ebay-scrap-feedback-for-top-sellers.html#comment-18007 Stefan Fri, 24 Apr 2009 13:03:38 +0000 http://www.tamebay.com/?p=6873#comment-18007 you misread this, what I wanted to say is that the approx shipping time is mentioned 3 times in the listing with 14 days. Sorry I am not a native english speaker ... you misread this, what I wanted to say is that the approx shipping time is mentioned 3 times in the listing with 14 days. Sorry I am not a native english speaker …

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