Comments on: eBay's new dispute resolutions process in action http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html eBay & ecommerce made easy Fri, 25 May 2012 10:31:23 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Sean http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18061 Sean Wed, 06 May 2009 21:42:15 +0000 http://www.tamebay.com/?p=6899#comment-18061 As an eBay drop off store, we sell unique, usually used items. We try our best to photograph and describe every aspect of the items but many buyers don't even bother reading the listings anyway. <a href="http://www.twitter.com/shopitla" rel="nofollow">@shopitla</a> As an eBay drop off store, we sell unique, usually used items. We try our best to photograph and describe every aspect of the items but many buyers don’t even bother reading the listings anyway.

@shopitla

]]> By: persona non grata http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18060 persona non grata Wed, 29 Apr 2009 16:40:22 +0000 http://www.tamebay.com/?p=6899#comment-18060 Here's one from another board of around two weeks ago. <cite>in Feb 2009 - we bought a 15" flat screen from HK via eBay £105 incl postage from HK - turned up 10 days later - broken - liased with the seller - they instructed us in writing to send it back (via courier) which cost £43! After numerous e.mails back and forth - today we have still NOT received any refunds - just a load of 8u115h1t!!! So I start a PayPal dispute online - when all of a sudden an eBay page came up saying that I could either continue with the PayPal dispute or call eBay on their phone number. So I called em up - within 3 minutes the £105 was refunded PLUS a £20 voucher as a gesture of good will - WELL PLEASED. So now I am out by only £20'ish. What a nice start to the day! Thanks eBay - top drawer service! Here’s one from another board of around two weeks ago.

in Feb 2009 – we bought a 15″ flat screen from HK via eBay £105 incl postage from HK – turned up 10 days later – broken – liased with the seller – they instructed us in writing to send it back (via courier) which cost £43!

After numerous e.mails back and forth – today we have still NOT received any refunds – just a load of 8u115h1t!!!

So I start a PayPal dispute online – when all of a sudden an eBay page came up saying that I could either continue with the PayPal dispute or call eBay on their phone number.

So I called em up – within 3 minutes the £105 was refunded PLUS a £20 voucher as a gesture of good will – WELL PLEASED.

So now I am out by only £20′ish.

What a nice start to the day!

Thanks eBay – top drawer service!

]]> By: ebuyerfb http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18059 ebuyerfb Tue, 28 Apr 2009 09:23:23 +0000 http://www.tamebay.com/?p=6899#comment-18059 @ # 7 This has been studied before and it was found that people lie more on the phone. In fact that is the way people lie the most. This is one of the reasons I try to stick communication to email as much as possible. http://www.newscientist.com/article/dn4663-people-lie-more-on-the-phone-than-by-email.html @ # 7

This has been studied before and it was found that people lie more on the phone. In fact that is the way people lie the most. This is one of the reasons I try to stick communication to email as much as possible.

http://www.newscientist.com/article/dn4663-people-lie-more-on-the-phone-than-by-email.html

]]> By: Amber http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18058 Amber Mon, 27 Apr 2009 16:20:16 +0000 http://www.tamebay.com/?p=6899#comment-18058 Savvy buyers won't need to be given the info about NARU status, Sue. It's visible on the site. They'd just have to look at the item page, the seller profile or any feedback they've left. According to the Vendio link Ina posted, that seller had a recent history of poor feedback. No further details on the other sellers. But in all cases, the sellers weren't contacted and allowed to respond at all. Savvy buyers won’t need to be given the info about NARU status, Sue. It’s visible on the site. They’d just have to look at the item page, the seller profile or any feedback they’ve left.

According to the Vendio link Ina posted, that seller had a recent history of poor feedback. No further details on the other sellers.

But in all cases, the sellers weren’t contacted and allowed to respond at all.

]]> By: Sue Bailey http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18057 Sue Bailey Mon, 27 Apr 2009 16:14:18 +0000 http://www.tamebay.com/?p=6899#comment-18057 Nice of Ina to print the phone number tho ;-) I'll see if I can get any comment, but I suspect it will be "we can't comment on individual cases". Nice of Ina to print the phone number tho ;-)

I’ll see if I can get any comment, but I suspect it will be “we can’t comment on individual cases”.

]]> By: Cliff Aliperti http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18056 Cliff Aliperti Mon, 27 Apr 2009 16:04:04 +0000 http://www.tamebay.com/?p=6899#comment-18056 I agree, has to be more to the story I'm thinking. Would love to see something even semi-official from them in response. Until they do something which is potentially a positive is going to be perceived as train-wreck terrible. I agree, has to be more to the story I’m thinking. Would love to see something even semi-official from them in response. Until they do something which is potentially a positive is going to be perceived as train-wreck terrible.

]]> By: Sue Bailey http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18055 Sue Bailey Mon, 27 Apr 2009 15:55:33 +0000 http://www.tamebay.com/?p=6899#comment-18055 Hmm. Would seem VERY odd to me if buyers were given that info: think what normally happens when you report anything to eBay, you get the whole "we can't give you any info but we have taken the appropriate action" line. And frankly, if eBay are NARUing a seller over ?one? buyer's statement about a dispute over shipping time, then the site is finished, and I mean that. Hmm. Would seem VERY odd to me if buyers were given that info: think what normally happens when you report anything to eBay, you get the whole “we can’t give you any info but we have taken the appropriate action” line. And frankly, if eBay are NARUing a seller over ?one? buyer’s statement about a dispute over shipping time, then the site is finished, and I mean that.

]]> By: Cliff Aliperti http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18054 Cliff Aliperti Mon, 27 Apr 2009 15:45:42 +0000 http://www.tamebay.com/?p=6899#comment-18054 Hi Sue, Yes, <a href="http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/pl/2009/4/1240838488.html" rel="nofollow">here's the AuctionBytes story</a>. Second to last paragraph: "When going through the dispute process, both buyers said they explained the situation to an eBay representative by phone and were immediately refunded, <b>and the sellers suspended</b>. " (Ugh!) Thanks, Cliff Hi Sue,

Yes, here’s the AuctionBytes story.

Second to last paragraph:
“When going through the dispute process, both buyers said they explained the situation to an eBay representative by phone and were immediately refunded, and the sellers suspended. ”

(Ugh!)
Thanks, Cliff

]]> By: Sue Bailey http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18053 Sue Bailey Mon, 27 Apr 2009 15:27:39 +0000 http://www.tamebay.com/?p=6899#comment-18053 Cliff - we don't know what happened as far as the seller is concerned because we only have the buyer's half of the story. As eBay tell it, sometimes the money will be reclaimed from the seller and sometimes it will not be: we don't know the details of this particular transaction as far as what happened to the seller. I'm trying to find the one you mentioned on Twitter re. Auctionbytes... someone was suspended? I can't find the post, can you leave us a link? Cliff – we don’t know what happened as far as the seller is concerned because we only have the buyer’s half of the story. As eBay tell it, sometimes the money will be reclaimed from the seller and sometimes it will not be: we don’t know the details of this particular transaction as far as what happened to the seller.

I’m trying to find the one you mentioned on Twitter re. Auctionbytes… someone was suspended? I can’t find the post, can you leave us a link?

]]> By: Cliff Aliperti http://tamebay.com/2009/04/ebays-new-dispute-resolutions-process-in-action.html#comment-18052 Cliff Aliperti Mon, 27 Apr 2009 14:39:02 +0000 http://www.tamebay.com/?p=6899#comment-18052 So just to be clear, eBay refunded the buyer out of their own pocket, right? The seller did not have to pay? If that's the policy, well good. If the seller ever has to pay + lose product, then bad. Regardless of whether eBay paid or not, does the seller get any kind of strike against them? It's interesting, but I think until eBay can make their wording on this more concrete they should be the ones footing the bill to stand by their new process. Thanks,Cliff So just to be clear, eBay refunded the buyer out of their own pocket, right? The seller did not have to pay?

If that’s the policy, well good. If the seller ever has to pay + lose product, then bad.

Regardless of whether eBay paid or not, does the seller get any kind of strike against them?

It’s interesting, but I think until eBay can make their wording on this more concrete they should be the ones footing the bill to stand by their new process.

Thanks,Cliff

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