They could always copy n paste a response like they usually do.

In my opinion, they are brain-washed muppets.

must ask Amy if she has Skype, she’s in charge of my account and she does a sterling job god bless her, I can’t imagine working for a company like eBay at the moment is much fun.

I have to say I am full of praise for mine (Conor and Jerry) and can’t speak highly enough of them. To be honest I don’t bother with the phone most of the time – I just drop them a Skype chat and they’ll respond when they can which is usually pretty darn quick (I suspect using Skype jumps the phone and email queues as it pops straight up on their screen so I hope everyone doesn’t start using Skype! )

So useless stays useless then? I agree with all the comments above. You could have sacked/restructured that lot and missed nothing.

I’ve never spoken to anyone who thinks CS at ebay is anything but a wasted phone call or email and that’s my opinion too. All CS at ebay does is piss off sellers and I don’t waste my time or energy anymore because my day is usually bad enough by the time I’d need to call and it could only get worse speaking to you lot.

PS. “local flavor” – I think you mean “local flavour” (this is England where we speak English in case you hadn’t noticed?)

As for the VAT fiasco I’m personally convinced that Dan’s rant had far more to do with getting that fixed than anything else – so weird don’t you think that ebay recanted and suddenly found they might be able to do ‘something’ within 48 hours of that post (circulating widely to loud guffaws)

The ones that are left simply don’t seem to have ANY idea at all of what it’s like to actually sell more than one item a month on the site.

just my personal opinion.

What’s happening:
Customer Service – no change
Marketing – pan-European team in Zürich
Marketplaces – pan-European team in London
Sales+PR – stay local

This means on one hand less “local flavor” in changes being made to the market place, but this also means that you don’t need to talk to 11 countries if you want to do a change. Overall I would expect the decision making processes to become much faster and more efficient, which will benefit the needs of the customers. So the whole restructuring really isn’t at all about cutting cost, but about the reduction of redundancies.

There are a couple things I’d like to say about the people working at eBay, being one of them myself:
We do care A LOT about about our customers – believe it or not
We are very well aware of things that are going well and things that are going very badly and we are giving our best to fix them.
We are very passionate about our job and yes it does hurt to read comments talking about “Stazi culture” (#15 b.t.w. you probably mixed up “nazi” and “stasi”)

Thanks for the comments expressing compasion with the people that have been laid off. I think it is important to differentiate between eBay as a marketplace and the human beings that are trying to make it work.
The morale of the staff that’s staying on is actually really good as far as I have experienced it. There’s a lot of excitement, you could even call it start-up atmosphere.
I know everything I wrote won’t help anybody of you who has been having problems on eBay, only actual change does. Is the restructuring going to help this change for the better to take place? We’ll probably have to wait 6 months to find out.
Please note that this is just my very personal oppinion…

So in my eyes…. a reduction from NO support won’t hit me at all !!

Good riddance to rubbish !