They could always copy n paste a response like they usually do.

In my opinion, they are brain-washed muppets.

must ask Amy if she has Skype, she’s in charge of my account and she does a sterling job god bless her, I can’t imagine working for a company like eBay at the moment is much fun.

I have to say I am full of praise for mine (Conor and Jerry) and can’t speak highly enough of them. To be honest I don’t bother with the phone most of the time – I just drop them a Skype chat and they’ll respond when they can which is usually pretty darn quick (I suspect using Skype jumps the phone and email queues as it pops straight up on their screen so I hope everyone doesn’t start using Skype! )

So useless stays useless then? I agree with all the comments above. You could have sacked/restructured that lot and missed nothing.

I’ve never spoken to anyone who thinks CS at ebay is anything but a wasted phone call or email and that’s my opinion too. All CS at ebay does is piss off sellers and I don’t waste my time or energy anymore because my day is usually bad enough by the time I’d need to call and it could only get worse speaking to you lot.

PS. “local flavor” – I think you mean “local flavour” (this is England where we speak English in case you hadn’t noticed?)

As for the VAT fiasco I’m personally convinced that Dan’s rant had far more to do with getting that fixed than anything else – so weird don’t you think that ebay recanted and suddenly found they might be able to do ‘something’ within 48 hours of that post (circulating widely to loud guffaws)

The ones that are left simply don’t seem to have ANY idea at all of what it’s like to actually sell more than one item a month on the site.

just my personal opinion.

What’s happening:
Customer Service – no change
Marketing – pan-European team in Zürich
Marketplaces – pan-European team in London
Sales+PR – stay local

This means on one hand less “local flavor” in changes being made to the market place, but this also means that you don’t need to talk to 11 countries if you want to do a change. Overall I would expect the decision making processes to become much faster and more efficient, which will benefit the needs of the customers. So the whole restructuring really isn’t at all about cutting cost, but about the reduction of redundancies.

There are a couple things I’d like to say about the people working at eBay, being one of them myself:
We do care A LOT about about our customers – believe it or not
We are very well aware of things that are going well and things that are going very badly and we are giving our best to fix them.
We are very passionate about our job and yes it does hurt to read comments talking about “Stazi culture” (#15 b.t.w. you probably mixed up “nazi” and “stasi”)

Thanks for the comments expressing compasion with the people that have been laid off. I think it is important to differentiate between eBay as a marketplace and the human beings that are trying to make it work.
The morale of the staff that’s staying on is actually really good as far as I have experienced it. There’s a lot of excitement, you could even call it start-up atmosphere.
I know everything I wrote won’t help anybody of you who has been having problems on eBay, only actual change does. Is the restructuring going to help this change for the better to take place? We’ll probably have to wait 6 months to find out.
Please note that this is just my very personal oppinion…

So in my eyes…. a reduction from NO support won’t hit me at all !!

Good riddance to rubbish !

I hope so Chris

Mark

The one policy that would benefit a large proportion of UK sellers ie. ‘choice listings’ has been implemented on the .com site, has yet to be implemented on the UK site. This is not a minor .com policy change, it is significant and only serves to point clearly to the fact that there is no consistency across the sites globally.

I personally think that the biggest problem for us as sellers on Ebay is the splintering of sites and different policies.

One worldwide site with drilled down search and common policy would be something I would like to see Ebay investigate.

The old Ebay, where everyone listed on the same site would be more than welcome…

If their market share continues to be attacked by other online retail options, this could be a blesssing in disguise.

Mark

No customer support staffing cuts in Europe at the moment, as far as I know.

I list my items, i sell 90% of them, the only time i ever have any kind of problem is when I have to interact with Ebays alleged CS which has to be the poorest I have ever come across.

The only thing that cheeses me off about then laying folk off, is that CS will only get worse ( if thats actually possible).

though I cant get my head round why someone who is paid to do a job should get praise when they do it correctly,
its as if its the norm to be happy with the inadequate, then if you find someone to do what their paid to do ,they are somehow special

I for one find it a shame, I would like to echo what has been said above, having spoken to Patricia on the helpline, she is fantastic when I can not get hold of my accounts manager, who is Jo, and also fabulous.

Other peeps worth mentioning are Dianne and Stephan – I can not count the amount of times they have scraped me off the floor, and reassured me when things get tough – I hope you all have kept your jobs, as powerseller support without is unthinkable

Suz xxx

the odd occasion I had anything to do with ebay support staff ,I was treat in a patronising manner at best ,I often felt as if I were a small boy being told to go and play and not bother mummy,

I have no idea who any of the individul employees that worked hard for me , but I feel little gratitude, I pay a very large amount in fees, they are paid a wage by ebay ,and work for ebay, and would not be doing it otherwise

None of them were obliged to work weekends and they didn’t get time off in lieu. They did it because they cared and were committed to eBay’s users.

There’s a difference in criticising eBay as a company and whether their main concern is shareholders, buyers or sellers, but slamming the employees as individual people, who have worked hard for you ain’t really on, especially as they can’t respond.

I don’t agree with all the decisions eBay make, but there’s not a single member of eBay staff I can knock.

I have no doubt they are committed and enthusiastic, but cannot see what changes they have pushed through for UK Sellers. If they have then it has tended to be a late correction of earlier changes.
Selling on Amazon has been a reveplation, one small example, on Ebay a customer only occasionally buys two items in one transaction, at most once a week. On Amazon we are getting customers buying more than one item on a daily basis, sometimes 3 or 4, unheard of at Ebay.
UK Sellers continually raised the shopping cart as an example of how to increase sell throgh, increase Ebay fees and therefore keep Staff in employment, did they listen to this – no

Never understood that one.

That aside I cannot bring myself to muster up much sympathy for those affected, they never seemed to give much of a damn about us.