Comments on: PayPal glitch undercharges on 3rd party checkouts http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html eBay & ecommerce made easy Sun, 21 Mar 2010 07:42:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jamie http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42738 Jamie Wed, 19 Nov 2008 11:04:11 +0000 http://www.tamebay.com/?p=5098#comment-42738 the problem seems to have been when ebay showed a different combined amount to the checkout. for example when someone selected a different postage method. it seems that paypal stopped taking the total from checkout and started taking it from ebay instead. so when the customer then tried to pay more (from the checkout), it not only let them only pay the ebay amount, but also flagged it as possible fraud! thankfully we weren't busy over the weekend, so only had a few instances of this. i dread to think what it would have been like had we been as busy as we were last year! the problem seems to have been when ebay showed a different combined amount to the checkout. for example when someone selected a different postage method.

it seems that paypal stopped taking the total from checkout and started taking it from ebay instead. so when the customer then tried to pay more (from the checkout), it not only let them only pay the ebay amount, but also flagged it as possible fraud!

thankfully we weren’t busy over the weekend, so only had a few instances of this. i dread to think what it would have been like had we been as busy as we were last year!

]]> By: Marcel Bouffard http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42489 Marcel Bouffard Mon, 17 Nov 2008 01:00:27 +0000 http://www.tamebay.com/?p=5098#comment-42489 Looks like the bug still isn't fixed. Just got an order from an international customer, bought 2 items on eBay. Channel Advisor combined invoice properly, charges $11.95 shipping. PayPal charged $23.90. We are a small company who process about 1000 orders per month, I can only imagine how painful this issue must be for large businesses! Looks like the bug still isn’t fixed. Just got an order from an international customer, bought 2 items on eBay. Channel Advisor combined invoice properly, charges $11.95 shipping. PayPal charged $23.90.

We are a small company who process about 1000 orders per month, I can only imagine how painful this issue must be for large businesses!

]]> By: Barry Mann http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42443 Barry Mann Sun, 16 Nov 2008 17:57:56 +0000 http://www.tamebay.com/?p=5098#comment-42443 Ive got 600 orders affected. I wouldnt say dont use 3rd party checkouts are a result, thats just throwing the baby out with the bathwater. There have been eBay checkout problems in the past that didnt affect us...... Ive got 600 orders affected. I wouldnt say dont use 3rd party checkouts are a result, thats just throwing the baby out with the bathwater. There have been eBay checkout problems in the past that didnt affect us……

]]> By: Barry Mann http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42442 Barry Mann Sun, 16 Nov 2008 17:51:24 +0000 http://www.tamebay.com/?p=5098#comment-42442 Started 11pm on the 13th. Started 11pm on the 13th.

]]> By: Chris Allen http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42387 Chris Allen Sun, 16 Nov 2008 01:36:58 +0000 http://www.tamebay.com/?p=5098#comment-42387 We have been dealing with this issue and if you enable PayPal express and the 3P checkout with ChannelAdvisor works correctly. The only drawback is that the eBay coupons will not work with PPEC turned on, so you need to see which is more important. This has been a nightmare. Also, it started at aroun 7:30AM PST Friday the 14th because that is when we got our first incorrect payment from PayPal. Chris We have been dealing with this issue and if you enable PayPal express and the 3P checkout with ChannelAdvisor works correctly. The only drawback is that the eBay coupons will not work with PPEC turned on, so you need to see which is more important. This has been a nightmare. Also, it started at aroun 7:30AM PST Friday the 14th because that is when we got our first incorrect payment from PayPal.

Chris

]]> By: Andy http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42379 Andy Sat, 15 Nov 2008 23:13:20 +0000 http://www.tamebay.com/?p=5098#comment-42379 The lesson for everyone here is don't use 3rd party checkout systems. :) All I've encountered are long and drawn out and only make sure I'd never shop with that seller again. The lesson for everyone here is don’t use 3rd party checkout systems. :)
All I’ve encountered are long and drawn out and only make sure I’d never shop with that seller again.

]]> By: Chris Dawson http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42378 Chris Dawson Sat, 15 Nov 2008 23:04:14 +0000 http://www.tamebay.com/?p=5098#comment-42378 eBay have now put out <a href="http://www2.ebay.com/aw/core/200811151316541.html" rel="nofollow">an announcement confirming the problem</a> and that they aim to fix it tonight eBay have now put out an announcement confirming the problem and that they aim to fix it tonight

]]> By: Marcel Bouffard http://tamebay.com/2008/11/paypal-glitch-undercharges-on-3rd-party-checkouts.html#comment-42371 Marcel Bouffard Sat, 15 Nov 2008 19:48:00 +0000 http://www.tamebay.com/?p=5098#comment-42371 The problem is worst than you describe!!! All of our customers who bought more than 1 item and paid with PayPal were charged the wrong amount. Basically PayPal charges for each item individually, even though our Channel Advisor shipping is configured with flat fee based on order total weight. This problem seems to have started yesterday (Nov 14th). We now have angry customers, and are racing to refund them for overcharged shipping, hopefully before they give us bad DSR ratings. The problem is worst than you describe!!!

All of our customers who bought more than 1 item and paid with PayPal were charged the wrong amount. Basically PayPal charges for each item individually, even though our Channel Advisor shipping is configured with flat fee based on order total weight.

This problem seems to have started yesterday (Nov 14th).

We now have angry customers, and are racing to refund them for overcharged shipping, hopefully before they give us bad DSR ratings.

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