Comments on: Feedback revision now live on eBay UK

By: Kiss

Kiss — Sat, 08 Nov 2008 10:49:34 +0000

mm, well it’s a good idea.. however for my last two neuts, one was left by a buyer who was setting up in competition and didn’t look at the item picture and the other thought it was fair to leave me a neut for the postal delay which I knew nothing about until the neut (and the delay was not that long either). I would have thought they are not the sort of buyers who would amend feedback and I’m not sure I would want to contact them again to ask them anyway.

By: Tony Z

Tony Z — Sat, 08 Nov 2008 10:11:07 +0000

With the new feedback rules buyers are becoming only too aware that most sellers are fearful of a negative and with only positive FB allowed for buyers the pendulum has swung too far in the buyers favour.

I have found buyers more demanding eg ‘I want to return this item (after 6 weeks) and I expect a full refund and my postage paid. By the way I am yet to leave feedback for you’.

Feedback revision is helpful but there is still no guarantee that even if after you have done what the buyer wanted he or she will agree to your request.

By: Michelle Waterman

Michelle Waterman — Thu, 06 Nov 2008 13:05:04 +0000

Good news

By: Ed (BuildaSkill)

Ed (BuildaSkill) — Tue, 04 Nov 2008 20:10:31 +0000

Chris – just musing here – I wonder if there’s any correlation between the national averages for DSRs that some eBay sites trot out from time to time, and the rate of negatives as an average received from buyers in those countries?

Hmm … that’s not too clear – try again – buyers are not restricted to buying from sellers in their own country, It’d be interesting and very useful to know the average rate of negs issued by buyers, on a country by country basis.

Also, to have more frequent updates from all eBays on the average DSRs attained by sellers from each country. Again – indicative of the buyer tolerance and knowledge within each country.

It’d sure help with listing targeting (and avoidance) when planning cross border campaigns. I think the last set of national averages were released in the spring (by only 2 countries) and it was about this time last year that a bunch of them released those averages in official announcements.

It’s one sort of data that all sellers need access to – can’t understand why eBay are so reluctant to release it … unless it’s showing downward rating trends, which would prove they’re not working.

By: David

David — Tue, 04 Nov 2008 19:13:23 +0000

what’s funny is that in May when they changed the feedback rules, I got a ton of negatives and I thought I was going to get suspended because my Seller Dashboard read unacceptable.

eBay is on such a rampage to get rid of the small sellers that almost every neg I got that month is off my profile because the buyers who left me those negatives are all suspended (I looked at there feedback and they each got one or two negs)

My feedback percentage is now 99.8% it was 97.5% in May.

By: Bunchy

Bunchy — Tue, 04 Nov 2008 09:21:52 +0000

2# It’s in the feedback forum. Click your feedback score. Look top left of page. Links are Home > Community > Feedback forum. Bingo!

By: Chris Dawson

Chris Dawson — Tue, 04 Nov 2008 08:19:39 +0000

#11 That stat is feedback received by sellers, i.e. feedback left by buyers. #9 Sorry no country breakdown.

By: David

David — Tue, 04 Nov 2008 07:09:39 +0000

I understand why they have limits on negs but it makes no sense to have limits on neutrals. Neutrals have no impact on your FB percentage. If a seller goes out of their way to turn a neutral experience, they should be rewarded.

By: ebuyerfb

ebuyerfb — Tue, 04 Nov 2008 05:25:01 +0000

@ # 8

Is that buyer feedback and seller feedback? Does that stat make any distinction?

By: just john

just john — Tue, 04 Nov 2008 05:18:18 +0000

#8 & #9 This average will be different country to country and section by section.

By: Super Max

Super Max — Tue, 04 Nov 2008 00:08:44 +0000

#8 Congratulations on been above average

Do you have the figures broken down by country by any chance ?

No real reason for asking, just curiosity.

By: Chris Dawson

Chris Dawson — Mon, 03 Nov 2008 23:41:53 +0000

#5 Sorry I’m a little out of date, just checked the figures….. These days the average seller receives 8 negs per 1000 feedback received.

By: ebuyerfb

ebuyerfb — Mon, 03 Nov 2008 23:36:08 +0000

Just looked at the image a little closer. It is just as I feared that they would lump accidental feedback with this. At least before revision was introduced the rules stated this sort of feedback could be removed by contacting eBay. This is just eBay trying to reduce their overhead.

By: northumbrian

northumbrian — Mon, 03 Nov 2008 20:42:52 +0000

I will never run out of requests because I wont ever use any of them
not a chance of us asking then being held to ransome

By: ebuyerfb

ebuyerfb — Mon, 03 Nov 2008 19:11:11 +0000

@ # 3

#1 Not really – over the entire eBay site non-positive feedback is about 1 in 1000. Only sellers receiving more than average negs/neuts will run out of requests.

I haven’t heard that before. Where did this number come from and does it take into account that buyers can only receive positive feedback?

By: Ed (BuildaSkill)

Ed (BuildaSkill) — Mon, 03 Nov 2008 18:31:38 +0000

That’s strange Chris

The US announcements and accompanying PR said the average was EIGHT negs and / or neutrals per 1000 as an average for all eBay worldwide.

Or are you only talking about the UK site?

By: Chris Dawson

Chris Dawson — Mon, 03 Nov 2008 12:42:31 +0000

#1 Not really – over the entire eBay site non-positive feedback is about 1 in 1000. Only sellers receiving more than average negs/neuts will run out of requests.

#2 The link can be found in the feedback forum (http://pages.ebay.co.uk/services/forum/feedback.html)

By: James Wakefield

James Wakefield — Mon, 03 Nov 2008 12:32:58 +0000

What’s the link?

By: Patty

Patty — Mon, 03 Nov 2008 12:30:59 +0000

About time it was up and running but limiting it to 5 per 1000 feedback points is pretty limiting.