there is a problem on SYI,

On an existing listing which is has ‘get it fast’ already set, If I go to ‘revise’ I can see the option to set or change it, and so far haven’t had an error there.

But if I open a blank SYI form there is no option for ‘get it fast’

When you set a one day postage service in Domestic Postage and go to additional options / change, you should be able to set ‘get it fast’ but there is no option available to set ‘get it fast’ although the additional options help box says you can.

So it seems that this is an ebay glitch which has been passed on to Turbo Lister.

I don’t know if we are seeing the exact same problem but there undoubtedly is a problem.

Cheers , Jack

If it was a Turbo liter problem surely it would not affect the SYI page?

Open an existing template which already has ‘get if fast’ applied

The box is ticked green and the following text is written next to it:

I will offer a domestic expedited shipping service and a 1 day handling time.

Now try and change anything on the template e.g. change quantity from 1 to 2.

Now click on ‘Postage options’ to bring up the detailed Domestic, International and Locations options box.

So far so good, everything is correct. You don’t need to alter anything so you click OK.

Now you get the error message:

To use a get it fast postage service, please correct the item location.

You now have the option to close the error message (x) or click OK on the error message. Neither of these options will make a difference.

You close the error message box either way, and click OK on the postage options box.

Your ‘get if fast’ option will have changed from Yes to No.

Open the postage options box again and you will see it is greyed out. No matter what you try and do, you will not be able to reinstate the get if fast option.

If you save the template now you will be saving without ‘get it fast’ selected.

All you can do is click cancel to save the existing ‘get it fast’ selection.

So basically you can not change or make a new template with ‘get it fast’ as an option you can only upload an existing template without changes.

Luckily ‘get if fast’ is one of the options you can change on ebay as a bulk edit, although anyone who uses bulk edit on ebay regularly, will be aware of the many glitches that can scupper that possibility as well.

I have just corrected one get it fast listing on ebay so it seems to be working on the SYI form.

This appears to be a problem with the latest turbo lister updates before 26 Oct. There is no further updates to rectify this as I write.

Cheers, Jack.

I cannot list anything with Get it Fast as the dispatch/handling box is missing.

The box is missing from the .co.uk site but is there on .com
Turbo lister shows the box when I create a new item but when I save it it removes the ‘Get it Fast’ and the dispatch selection box disappears.

I don`t think this is a Turbolister problem but a .co.uk site problem.

Spoke to Live support for a total of 4 hours on three occasions regarding this and they can not see why it is happening.

eBay coders strike again

Its all absolutely correct and the special delivery is correctly applied but I have noticed the box which allows you to put in dispatch times has dissapeared so that is probably causing this glitch.

Would not pass the ‘fit for purpose’ test any other way.

Common eBay you know it makes sense.

Either they already knew, or Richard read us and kicked someone’s butt.

Thank god they fixed that one.

That grammer is worse than mine. There is hope for me yet.

Hello,

Thank you for your email. I understand your concern with regards to your
returns policy not appearing on your eBay listings.

Please note that we are aware of this issue and are trying hard to
resolve it at the earliest. In order to further assist you, I have
forwarded your email to our technical department. They will fully
investigate the matter as soon as possible.

Currently there are a number of eBay members affected by this and we’re
attempting to isolate the problem based on reports, like the one you
sent.

We try hard to minimise the disruption to our services and provide
reliable selling tools to our members. However, unfortunately, we can’t
guarantee the uninterrupted performance of all our tools, mainly due to
the wide variety of different computer and internet setups in use by our
members and the problems that conflicting software can generate.

We sincerely apologise for any inconvenience this may have caused you
and thank you for your patience and understanding.

Kind regards,

Malcolm Rernshaw
eBay PowerSeller Team

It’s not that we GET many returns, It’s just the fact of being able to offer them..

I’ve put an eBay blog post on my My eBay page, and also a poster box on my Shop page. Don’t think there is much else I can do.. The T&Cs on my listing are pretty clear we DO accept returns, so hopefully the “buyers never read anything” usuality will be in our favour…

Husband reminded me that new page can’t be seen by buyers yet. Sooooo….

Free combined postage : Yay for the moment

Returns – Oh sh**

We may have been told about this change in August but I (and others) obviously missed the point that amending the figure in the drop down box from 7 to 14 would be made obsolete now. I’m pretty hacked off that today my listings are all showing that I don’t accept returns, when I do and I always have.

Going away to calm down and hope that my exasperation with eBay will abate long enough for me to sort out another mess..

Old layout – postage correct (shows nothing for combined postage0

New layout,postage shows FREE for additional items.

This is very worrying, nowhere have I put free in for combined postage (all my listings are prepared in TL).

How can I change this, as it is completely wrong and misleading?

http://i71.photobucket.com/albums/i156/martinorders/returnpolicy1.jpg

and now eBay say I don’t at the bottom of the same listing, wtf?

http://i71.photobucket.com/albums/i156/martinorders/returnpolicy.jpg

What the hell am I suposed to be doing please?

I do not touch TL.

This ‘feature’ is nothing to do with TL, I think that this is now site wide, having firstly been spotted on .com.

.com will retire the old view item page very soon and do not plan a fix.

Whether .co.uk will fix may also depend on the plans for retiring the old view item page. Could be very soon?

for those “sellers” that 25 bucks is a problem or a worry to

its time they forget about being a seller and concern your self with something other than ebay