Comments on: PayPal glitch threatens to cancel echeque payments

By: the_lilac_tree

the_lilac_tree — Sun, 09 Nov 2008 09:23:35 +0000

I have had the same email this morning with regards to an echeque which is due to clear next week.

The issue has clearly not been resolved.

Does anyone know how the payment appears in the buyers account ?

By: Chris Dawson

Chris Dawson — Sat, 08 Nov 2008 10:58:08 +0000

Have got yet another of these emails today… just how long does it take them to fix a glitch like this and stop sending spammy looking emails?

By: Stewart

Stewart — Thu, 06 Nov 2008 08:27:54 +0000

Just received this from PayPal regarding the payment glitch.

Dear Stewart,

We recently experienced a system issue which delayed a transaction(s) from posting to your PayPal account balance. You may have noticed the affected transaction(s) showing in an Unclaimed status.

Please note that we have resolved this issue and the affected transaction(s) have posted to your PayPal account balance.

We apologize for any inconvenience this may have caused you and thank you for your patience regarding this matter.

Thank you,

PayPal

Hopefully it is fixed.

By: Jim

Jim — Thu, 06 Nov 2008 04:21:48 +0000

I got one today and demanded that Paypal explain HOW this is happening. They are requiring us to only use Paypal because it is more secure than checks or money orders. Never got a fake money order or check in the last 10 years but I get fake Paypal E mails almost on a daily basis. This is the usual garbage you get now days. They blame the computer. All I can say is: Garbage in, Garbage out.

By: Andrea Kennard

Andrea Kennard — Wed, 05 Nov 2008 09:48:23 +0000

Got my first one this morning. How come it is taking so long to fix this weird glitch!

By: northumbrian

northumbrian — Mon, 03 Nov 2008 09:35:02 +0000

I was feeling left out
not any more ,we too got one of these massively annoying emails
today,
it makes a mockery of security
procedures ,
when a major online payment processer
sends this type of email

By: Josordoni

Josordoni — Sun, 02 Nov 2008 12:21:30 +0000

Got a decent reply from Paypal to the first one of these mails I had yesterday:

Thank you for contacting PayPal in relation to the email you received in
relation to the eCheque payment.

I have reviewed your account and I can confirm that the email you received
was sent in error, this is a technical issue that our engineers are working
on resolving. The eCheque will clear into your account in the normal
clearing time, 7-9 business days. (Mrs X) you will not need to take any
further action with this payment. Once the payment has cleared processing
it will show as completed in your account. I regret any confusion caused by
the incorrect email you received.

Please let me know if you need further assistance.

Sincerely,
Colm
Business Support Department

By: Jason

Jason — Thu, 30 Oct 2008 17:06:17 +0000

I just called to report this same issue. As of an hour ago they still have not found a resolution or know whats causing this. They will be crediting the money manually to my account.

By: Linzi

Linzi — Thu, 30 Oct 2008 14:05:07 +0000

This is getting so annoying these messages are constant. Neither spoof nor service at paypal know anything about them – logging in and checking that the info that they want completed is completed doesn’t work – as far I can see the messages actually do nothing!

By: Bella

Bella — Thu, 30 Oct 2008 13:31:45 +0000

spoof@paypal will tell you that ALL emails sent to them are spoofs.

And of course in this case that’s causing even more confusion because the emails are addressed to the REAL names of the account holders.

So people are wondering how the heck the spoofers have their real names.

By: Kiss

Kiss — Thu, 30 Oct 2008 09:55:10 +0000

thank you for this post (I missed it before somehow) I have received this glitch email twice and sent it to paypal spoof twice and have received no reply (yet) so was beginning to doubt myself!

I am glad this posting confirms my thoughts that it is another glitch!

By: Bella

Bella — Wed, 29 Oct 2008 23:33:51 +0000

Elton, don’t you think it would have been more useful to post what you’ve said on the eBay Community Boards?

Rather than here?

Why haven’t you posted that on the eBay Community Boards where people are reporting they are having this problem?

Don’t you think that would have been useful?

By: Sue Bailey

Sue Bailey — Mon, 27 Oct 2008 11:56:37 +0000

Thanks for the follow-up, Elton.

By: elton@ebay.com

elton@ebay.com — Mon, 27 Oct 2008 11:13:03 +0000

Hi all,

I apologise for this mess. My first impulse was also to think this was spoof, since we wouldn’t dream of wording a communication like this now; however, having asked around, it is indeed real.

Aside from how terrible and oblique this email is, what’s very apparent is that we need to ensure the team who responds to your spoof queries is informed about what is spoof and what isn’t. We’ve been less than helpful on this one and need to get better. My apologies for all the confusion: we’ll definitely work on improving this.

Elton

By: Linzi

Linzi — Sun, 26 Oct 2008 01:46:49 +0000

Talk about left hand doesn’t know what right hand is doing … I got one and queried it with service@paypal and got the following reply:

Dear xxxxxx please be informed that we don’t send that kind of email on our
customers. We only send confirmation regarding with your transaction or
with your account. I would like to suggest that you send this email to
spoof@paypal.com so that we can start the investigation regarding this
matter.

Aaargh – they really make life easier don’t they?

P.S. I had copied it to spoof@paypal too so they can’t even check the CC field before sending dumb replies to further confuse us.

By: northumbrian

northumbrian — Sat, 25 Oct 2008 11:59:41 +0000

thank goodness for sites like this one

or we would all think it were we, who are daft

By: Kate

Kate — Sat, 25 Oct 2008 11:43:15 +0000

Paypal is such a load of old pony