http://valleywag.com/5060730/ebay-pr-chief-bullshits-own-staff-on-layoffs

Hopefully any new prespective employers will not be someone who has the hump with ebay over some issue that was never resolved…….

If staff are given the support, training and the proper tools it makes a big difference, thats maybe why when you ask Amazon a question you get a response that relates to the question and when you ask custard a question it’s like Family Fortunes.

eBay must know that there customer (custard) support is laughed at around the world but they obviously don’t care much because it never improves, if anything front line support has got worse especially custard email support, thats like entering the Twilight Zone wearing 3D specs.

though I dont think its because of those that do the job, I think its more to do with what they are asked to do .their workload ,
then not least the ignorant sods they need to deal with ,if my buyers are anything to judge the quality of customers on ebay by

Oh god yes.

Can you imagine the prospective employer questions at the interview.

So tell about your achievements in your last job.

Tell about some issue/problem you had in your last job and how you overcame it and what you did that was different to how others did it.

FX

Jaw drops, head shakes, leans back in chair.

/FX

Yeah right John, what are you smokin these days ?
I have not seen an improvement in Ebay for years, all that has happened is red tape, red tape and more red tape. Followed by restrictions and removal of rights and then more red tape. And then followed by one rule for one seller and another rule for another seller.

Sellers have been shafted left, right and centre and this is how Ebay treats it’s core revenue makers ?

I, like many other Powersellers no longer use Ebay as their main income as they are just too much hassle.

As one of the richest new businesses in the world they cannot even offer telephone support, in fact they cannot even police their own site ! They rely solely on their members to police the site, the site that they own and where they make rules ! The rule makers that cannot control their own site ??

How many other businesses demand that their paying customers
work for them and help run their business? None I think. In fact how many customers would agree to work for a company and pay them for the pleasure ? This can only happen in the world of Ebay/Paypal.

Ebay grew too fast too soon and lost touch with the paying customers.

Example: Once I has a serious complaint, after numerous automated emails from staff who knew nothing about the issue I wrote to 14 Ebay key staff at Ebay UK & the US. These were key people, people in authority as my compalint was serious.

How many replies did I receive ? None !

Then a whole 4 months later I received a letter with no date, no signature, no name, no explanation, no solution, no courtesy at all. In fact it was just like an automated email that refused to listen to my issue, just a ‘we have made our decision and that’s final’ type response.
Ebay lost the plot years ago and they are getting progressively worse by the day. If Ebay make any changes they are ONLY for the good of Ebay
and for their profitability, they may fluff it up a little and tell you it’s for their customers but look deeper and you will see they do things for them (and maybe a little for the buyers).
Buyers will be safe as without buyers Ebay is nothing but they seem to have forgotten about sellers and how to look after them.

The bubble WILL soon burst, at present the bubble is being let down slowly and they desperately need somone who knows about business to inject air back into the bubble !

All that massive growth in 10 years can easily be lost in 5 years…. watch this space.

This seems VERY hard to believe but I’ve put a link below….

http://uk.techcrunch.com/2008/10/06/ebay-uk-puts-staff-on-notice-as-the-us-mothership-cuts-jobs-and-spends-big/#comments

The only way he will go is to be booted out or with a golden parachute, hopefully the former. Unfortunately the credit crunch is giving him a smokescreen.

Hector Ruiz ruined AMD. It took years for him to voluntarily leave. His company’s shares went from about $40 to $5 during a two year period due to changes he implemented. As long as JD doesn’t do anything illegal or cause a huge scandal don’t expect him to go anywhere soon.

I wonder how low the share price has to go, before he gets hoofed out.

It’s been under $17.50 today, strange to think that it was almost double that 6 months ago, which roughly co-incided with the changes.

Interestingly, announcements of staff redundancies usually push up the share price but that isn’t happening. For anyone who would say that this is the credit crunch et al, this should benefit the likes of ebay, as it should be a place where people head for to get a bargain/buy secondhand/offload stuff to bring in some spare cash.

Q3 reports should be out soon, should make interesting reading for the shareholders.

all changes effect sellers in different ways and to be honest I think that was Ebay’s plan,

imho of course

I love the new search, sales are up massively, so are hits etc etc

30 day bin’s are wonderful