I take it all back. should know better and keep my big trap shut!
on another Id we have just received a neg for sweet FA and two other buyers are now holding us to ransom for a partial refund their being very clever not actually stating bad feedback is on offer, but making their intention very clear
its basically cough up or be negged
and there is nothing ,We can do about it, and we know the ropes

From my perspective editing of feedback is a backward step (encourages gamesmanship).

Sometimes the item is as described but for whatever reason the buyer had unrealistic expectations so they leave a neutral.

I sell unsearched rolls of coins. During the days of MFW I would contact my buyers if they left me a neutral, and call them if they left me a negative and try to come to an agreement.

Anyways usually if the buyer left me a neutral he would say something to the effect of “The item was as described, I got my money’s worth I didn’t find any valuable key date coins”.

It isn’t indicative of a negative experience, it’s a neutral experience.

According to Brian Burke, since May 19th there has been a huge decrease in neutrals which tells me that people are leaving neutrals now to reflect a neutral experience.

The feedback system was fine 4 months ago. Little sellers cried about how big sellers would have 200 negs and got them all removed. That is their business. If a seller resolves all 200 problems, me and anyone else would be just as apt to buy from them than someone with no negs.

They should have simply disallowed sellers from negging buyers and MFW would have been fine. Everyone cried about not being able to neg buyers and this tells me you guys don’t really know the stats on negative/neutral feedback nor know what buyers are really thinking when they neg you……

If we ship 100 pallets around the country and 3 or 4 customers moan about delivery then I want to bloody know which courier’s ass I need to fire a rocket up so it doesn’t happen again.

1) the “mistaken positive” from the buyer who uses it to say “good transaction” or whatever. These are so few and far between, I think we can discount them, especially considering that the feedback flow now indicates to buyers that “neutral” doesn’t mean “no problems”, and encourages them to contact their seller before leaving a neutral. People who have left neutrals have, by and large, done so on purpose.

2) the “weak negative”. These are by far the most common, and they indicate an unhappy buyer. These need resolving just as much as real negatives do.

The alternative is getting rid of neutrals altogether. There are plenty of arguments to be made for this, though I think overall it would increase the number of negative feedbacks left.

Why can’t buyers start a revision of feedback?

If they wanted to solve this problem for real, they would make a dispute console before the neg could be left but they are too lazy to do that, bottom line.

John,

Check the announcements on my site sometime in the next week. We are about to launch a service in conjunction with our feedback system that will allow your buyers to post their feedback to eBay (through us). When a buyer tries to leave negative or neutral feedback they will be required to go through a dispute process modeled after the current UPI process.

We are also going to have information about the DSR system that eBay doesn’t tell buyers. I even managed to get advice (regarding the DSR information) from Larry Phillips who was the man behind leavingfeedback.com.

This won’t solve the problem because it does need to be done on eBay but they seem uninterested in going that route. eBay has a history of “borrowing” ideas from their developers, maybe they’ll take that from us sometime in the future.

However, I was the idiot. Everyone else told me it was just a carrot Ebay was throwing sellers and they are right. Neutrals still are negative….and 5 transactions out of 1000 for feedback editing is a joke. If they wanted to solve this problem for real, they would make a dispute console before the neg could be left but they are too lazy to do that, bottom line.

Yay…I can get 5 feedbacks removed from the trashy moronic buyers who couldn’t email a seller about a problem beforehand. Ebay’s stock price is what….$19? Enough said.

If somebody is having multiple ongoing issues with their service than (especially since sellers can’t leave negatives), then they are going to go lots of negatives.

Why not let us resolve those occasional neutrals that say “Took 5 days to receive” and let us use the 5 revisions for when there really is a problem

Probably more of a concern for the small seller but that is old and stony ground.

Absolutely ridiculous that ebay would expect you to resolve those and that a simple “thank you” neutral could put you at risk of a 30 day or permanent suspension.

Just as I suspected. Assuming this rule is going to be uniform it is exactly the scenario I expected would occur after reading one of the forums. One buyer said they would retract the feedback in October and looks like they won’t be able to. So eBay’s vague announcement just cost a new seller their perfect rating.

the revision process cannot be used to blackmail sellers post-transaction

Yes it can. All the buyer has to do is leave a negative up front and then tell the seller that now they know they are serious about leaving negative feedback they will now offer them a choice on how to get it removed. It does mean that once you’ve received the positive you don’t have to worry the remaining sixty days.

The only sure way to do that is not sell on Ebay, North.

In my whole time of selling on Ebay I’ve only had 2 negs, one of which was from a non-payer. I know this MFB doesn’t affect that kind of behaviour at all, but why should NPBs even be allowed to leave FB??