FAQ: If your item hasn’t arrived in 3 days (1st class) or 5 days (2nd class) please contact your sorting office before emailing us.

ASQ: myitemsnothereyet (sic)

Me: Oh dear and what did your sorting office say when you contacted them?

ASQ: Huh?! Sorting office? Huh? No I want you to polish your crystal ball and tell me where it is.

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Fenlex – I want to come to your local auction – he sounds fab

Everyone knows what he means, even if it is completely illogical – something is either as found or not!

I bought an untested 42″ LCD TV last year for about $800. It retailed new at around $1500. I’m still using it and it was one of the best purchases I ever made on eBay. It all depends on the description and reason for it being untested.

# 42 not always i sell a lot of IT equipment and im not going to get all the drivers etc to see if they work when they start at a penny, if i can power test it i do that but thats it, some gets tested more than others where its possible and the price would be more to start off with. Most of it comes from a working enviroment and is upgraded so therefore i sell it on behalf of them but cant offer warranty etc on it and dont test every piece.

# 43 More often than not i do offer a refund of the item cost, depends on what it is really. 95% of the time the item works and theyve got a really good deal, its the whole thing of auction spares repairs items, if they cant repair it then all of a sudden they want their money and postage back when the item sold for a couple of quid. If its a buy it now item i give them a full refund of course for distance selling regs if its a spares repairs then it almost always goes to auction.

Im as honest as possible, if i test it and find a fault i say what the fault is. Yet in the ASQs they still ask “whats wrong with it” or ask a question which is quite easily answerable by google. I answer the google ones and do the research as its increasing my knowlage on the stuff im selling

However in defense of some sellers (myself included) sometimes untested means just that. For instance if I have a laptop CD/DVD drive but don’t have the right model laptop to test it in I have no option but to sell it as untested. Difference is if it’s knackered I’d accept a return/refund. Those unwilling to do that really are selling crud and would be more honest to list as faulty and have done with it.

“does it work and can i get a warranty on this or return if it doesnt work”

Ok you’ve got me…A/F?

of course yer great Dollop, why else would we put an address with Return to! on it

yeah, but I am a cheap date

I often get the question: “I bought the same thing from another seller but can’t figure out how to use it. Can you help me?”

Sometimes I’m helpful, other times I just tell them the reason they got it so cheap is because their other seller doesn’t give any aftersale support.

They normally come in the form of ‘I’m not interested in this part, but have you got?????’

Of course I have …Kerching!

granted it may not be cost effective if you sell low cost items.

anyway its not about talking them into buying, they already want to do that

its talking them into where to buy it, that more than pays for 5 minutes of my time

No worries whirly, i’ll wear him down

or bore him to death :-p

Norf is older than the ark, he won’t ever mend or change his ways

dialogue = money , you should like that.