Comments on: How much communication is too much? http://tamebay.com/2008/06/how-much-communication-is-too-much.html eBay & ecommerce made easy Fri, 19 Mar 2010 00:27:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: northumbrian http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35951 northumbrian Tue, 03 Jun 2008 14:22:49 +0000 http://www.tamebay.com/?p=2671#comment-35951 even if you email a buyer to tell them you have changed your socks ,or the dogs peeded on barbecue and the garden pongs of hot pee its a good idea they know your out there and available! even if you email a buyer to tell them you have changed your socks ,or the dogs peeded on barbecue and the garden pongs of hot pee

its a good idea they know your out there and available!

]]> By: Sue Bailey http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35947 Sue Bailey Tue, 03 Jun 2008 14:07:24 +0000 http://www.tamebay.com/?p=2671#comment-35947 Thanks Jamie. I completely agree - and a dispatch email makes me tend to blame the post rather than the seller if something is late. Thanks Jamie. I completely agree – and a dispatch email makes me tend to blame the post rather than the seller if something is late.

]]> By: vzaar Jamie http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35945 vzaar Jamie Tue, 03 Jun 2008 13:43:25 +0000 http://www.tamebay.com/?p=2671#comment-35945 For me the auto email that I send via SMP when item has been sent is the strongest of those on offer. Too often I buy an item on eBay, pay instantly via PayPal and then hear nothing until the auto invoice arrives afterwards(!) and then the item arrives on my doorstep. Knowing that the item is in the post really helps set expectations. I know to look out for something, to be available as I can when a signature is necessary, and more importantly therefore when something is just unreasonably late compared to just late. Good post. For me the auto email that I send via SMP when item has been sent is the strongest of those on offer. Too often I buy an item on eBay, pay instantly via PayPal and then hear nothing until the auto invoice arrives afterwards(!) and then the item arrives on my doorstep.

Knowing that the item is in the post really helps set expectations. I know to look out for something, to be available as I can when a signature is necessary, and more importantly therefore when something is just unreasonably late compared to just late.

Good post.

]]> By: Larrylackpants http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35935 Larrylackpants Tue, 03 Jun 2008 12:16:40 +0000 http://www.tamebay.com/?p=2671#comment-35935 Yep Sue, that's the way the (ebay) cookie crumbles. Becuase he has blocked emails he won't receive his dispatch notice :roll: unless he knows about ebay message console and that is a bit hit and miss for receiving at the best of times. Ebay is an exhausting fight every day. :neutral: Yep Sue, that’s the way the (ebay) cookie crumbles. Becuase he has blocked emails he won’t receive his dispatch notice :roll: unless he knows about ebay message console and that is a bit hit and miss for receiving at the best of times.

Ebay is an exhausting fight every day. :neutral:

]]> By: Sue Bailey http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35932 Sue Bailey Tue, 03 Jun 2008 12:02:28 +0000 http://www.tamebay.com/?p=2671#comment-35932 Larrylackpants - I've heard a couple of other eBayers complain about similar problems over the last week or so, so I tend to believe your buyer rather than SMP. How unfortunate :-( Larrylackpants – I’ve heard a couple of other eBayers complain about similar problems over the last week or so, so I tend to believe your buyer rather than SMP. How unfortunate :-(

]]> By: Larrylackpants http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35931 Larrylackpants Tue, 03 Jun 2008 11:58:14 +0000 http://www.tamebay.com/?p=2671#comment-35931 Great post Sue, lots of handy tips. I am just waiting for a neg from a new buyer who ebay emailed no less than 7 "payment received" emails yesterday. SMP says only 2 were sent, but the date stamp on each reply from him saying "stop emailing me" tells a different story. He got so frustrated that he blocked my emails. So sellers may be being marked down, not for spamming, but for ebay sending duplicates that sellers are not even aware of. Great post Sue, lots of handy tips.
I am just waiting for a neg from a new buyer who ebay emailed no less than 7 “payment received” emails yesterday. SMP says only 2 were sent, but the date stamp on each reply from him saying “stop emailing me” tells a different story.
He got so frustrated that he blocked my emails.

So sellers may be being marked down, not for spamming, but for ebay sending duplicates that sellers are not even aware of.

]]> By: AuctionChex http://tamebay.com/2008/06/how-much-communication-is-too-much.html#comment-35928 AuctionChex Tue, 03 Jun 2008 11:52:49 +0000 http://www.tamebay.com/?p=2671#comment-35928 Re 'Feedback Reminder' - yes could be VERY important where you have or are close to a SNP sanction, Personaly, its not what you ask, its how you ask, so a fully customisable email template will help, and if you want a personalised almost 'automated' process then : http://auctionpix.co.uk/feedback_finder.html I am also 'wondering' given that Paypal is used for many transactions IF there is any 'mileage' in using Paypals API to trigger a customised email to be sent to buyers on payment - that email covering most if not all that is covered by multiple other emails ? Re ‘Feedback Reminder’ – yes could be VERY important where you have or are close to a SNP sanction, Personaly, its not what you ask, its how you ask, so a fully customisable email template will help, and if you want a personalised almost ‘automated’ process then :

http://auctionpix.co.uk/feedback_finder.html

I am also ‘wondering’ given that Paypal is used for many transactions IF there is any ‘mileage’ in using Paypals API to trigger a customised email to be sent to buyers on payment – that email covering most if not all that is covered by multiple other emails ?

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