Comments on: Who will leave the last neg? http://tamebay.com/2008/05/who-will-leave-the-last-neg.html eBay & ecommerce made easy Sun, 21 Mar 2010 07:42:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Sean_CoolNess http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34498 Sean_CoolNess Wed, 07 May 2008 07:31:15 +0000 http://www.tamebay.com/?p=2644#comment-34498 I have left fewer than a handful of negative comments in the last two years. Each has been left for a nightmare customer. None of those buyers have brought on eBay again. So whilst I understand and to a large degree agree with Dan's BLOG I also think that some customers are themselves to blame. That said. On my main ID (sadly no longer this one) I have trialed leaving feedback first, and like North, experienced no problems to date. I have left fewer than a handful of negative comments in the last two years.

Each has been left for a nightmare customer.

None of those buyers have brought on eBay again.

So whilst I understand and to a large degree agree with Dan’s BLOG I also think that some customers are themselves to blame.

That said. On my main ID (sadly no longer this one) I have trialed leaving feedback first, and like North, experienced no problems to date.

]]> By: Adrian @ vzaar http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34445 Adrian @ vzaar Sun, 04 May 2008 10:41:07 +0000 http://www.tamebay.com/?p=2644#comment-34445 Definitely read Dan's post. I was against the switch myself when I originally heard about it. But watching Dan's experience with a seller who rightly should be 'pipped' for giving bad buyer experiences, I think maybe after a bit of turbulence this will shake out for the better. Yes there are bad buyers. But good buyers are being put off eBay more by bad sellers. Ultimately this will mean more confident buyers, and less bad sellers. That's good for eBay and good for eBay sellers. Rather than looking at this as something that will make it worse for sellers, I think good sellers should see this as a way to stand out. Good sellers with good service should stand out as leading sellers and do rather well out of this. And well more buyers who are confident ... well thats best for everyone. Definitely read Dan’s post.

I was against the switch myself when I originally heard about it. But watching Dan’s experience with a seller who rightly should be ‘pipped’ for giving bad buyer experiences, I think maybe after a bit of turbulence this will shake out for the better.

Yes there are bad buyers. But good buyers are being put off eBay more by bad sellers. Ultimately this will mean more confident buyers, and less bad sellers. That’s good for eBay and good for eBay sellers.

Rather than looking at this as something that will make it worse for sellers, I think good sellers should see this as a way to stand out. Good sellers with good service should stand out as leading sellers and do rather well out of this.

And well more buyers who are confident … well thats best for everyone.

]]> By: Dan @ vzaar http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34439 Dan @ vzaar Sat, 03 May 2008 11:08:48 +0000 http://www.tamebay.com/?p=2644#comment-34439 http://blog.vzaar.com/2008/05/why-negative-feedback-bad-sellers-unhappy-buyers A post I made yesterday on the vzaar blog, that is relevant. Dan http://blog.vzaar.com/2008/05/why-negative-feedback-bad-sellers-unhappy-buyers

A post I made yesterday on the vzaar blog, that is relevant.

Dan

]]> By: Don http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34434 Don Fri, 02 May 2008 17:22:37 +0000 http://www.tamebay.com/?p=2644#comment-34434 Negative feedback has not been much of a problem. Hopefully it will remain the same. I only left negative feedback when I ran into a real nut case in an effort to warn others. I was amazed to learn that eBay has a Director level position in charge of feedback. What does Brian Burke, Director of Global Feedback Policy do all day? Does eBay have a Director of international paper clip design position that I can apply for? Can I use Meg's jet since she's gone? Negative feedback has not been much of a problem. Hopefully it will remain the same. I only left negative feedback when I ran into a real nut case in an effort to warn others.

I was amazed to learn that eBay has a Director level position in charge of feedback. What does Brian Burke, Director of Global Feedback Policy do all day? Does eBay have a Director of international paper clip design position that I can apply for? Can I use Meg’s jet since she’s gone?

]]> By: Uncle Sam http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34423 Uncle Sam Fri, 02 May 2008 10:42:26 +0000 http://www.tamebay.com/?p=2644#comment-34423 I left what will probably be my last neg a few days ago. It was for a buyer who refused to pay on the grounds that he had thought a 2nd-hand item was new. A few days later, he falsely accused me of misrepresenting it, saying I'd described it as 'refurbished' (I hadn't) presumably on the off-chance I'd send him a new phone. I politely pointed out that this was not the case. He replied by telling me there were 3 ways we could resolve it - fists, knives or guns - and that I should choose one. Perhaps my comment will make him less likely to come back - but is that always a bad thing? Perhaps the discreet rap on the knuckles which eBay presumably gave him when I reported his email will encourage him to be more polite in future & perhaps it won't. Frankly, I doubt it. I left what will probably be my last neg a few days ago. It was for a buyer who refused to pay on the grounds that he had thought a 2nd-hand item was new. A few days later, he falsely accused me of misrepresenting it, saying I’d described it as ‘refurbished’ (I hadn’t) presumably on the off-chance I’d send him a new phone. I politely pointed out that this was not the case. He replied by telling me there were 3 ways we could resolve it – fists, knives or guns – and that I should choose one.

Perhaps my comment will make him less likely to come back – but is that always a bad thing? Perhaps the discreet rap on the knuckles which eBay presumably gave him when I reported his email will encourage him to be more polite in future & perhaps it won’t. Frankly, I doubt it.

]]> By: northumbrian http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34405 northumbrian Fri, 02 May 2008 06:36:56 +0000 http://www.tamebay.com/?p=2644#comment-34405 oh I think ebay are very right many buyers are not dedicated and experianced ebayers, if they get poor service and a publicly nasty comment to boot , simply for spending their money ,they will go elsewhere oh I think ebay are very right

many buyers are not dedicated and experianced ebayers,
if they get poor service and a publicly nasty comment to boot , simply for spending their money ,they will go elsewhere

]]> By: Kate http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34401 Kate Thu, 01 May 2008 21:04:29 +0000 http://www.tamebay.com/?p=2644#comment-34401 I've only ever left negs for non-payers (not slow payers) and one recently for someone who did eventually send a cheque but it bounced. Not once have I received a retaliatory neg. My negs were really just to warn other sellers - I suppose if ebay are tightening up on the UPI stuff then these people will soon be NARU anyway. However I dispute ebays stand that negs drive buyers from the site - I think they just come back with a new ID. I’ve only ever left negs for non-payers (not slow payers) and one recently for someone who did eventually send a cheque but it bounced. Not once have I received a retaliatory neg. My negs were really just to warn other sellers – I suppose if ebay are tightening up on the UPI stuff then these people will soon be NARU anyway. However I dispute ebays stand that negs drive buyers from the site – I think they just come back with a new ID.

]]> By: northumbrian http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34395 northumbrian Thu, 01 May 2008 17:35:49 +0000 http://www.tamebay.com/?p=2644#comment-34395 certainly Richard be my guest certainly Richard be my guest

]]> By: Chris Dawson http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34392 Chris Dawson Thu, 01 May 2008 15:58:42 +0000 http://www.tamebay.com/?p=2644#comment-34392 Hi Richard, of course, feel free :-) Hi Richard, of course, feel free :-)

]]> By: whirly http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34391 whirly Thu, 01 May 2008 15:41:04 +0000 http://www.tamebay.com/?p=2644#comment-34391 :oops: Sue, can you use your Moderator skills to amend that Blighty's comment ...pretty please...I'll drop ship beads for ya :???: :oops: Sue, can you use your Moderator skills to amend that Blighty’s comment …pretty please…I’ll drop ship beads for ya :???:

]]> By: Richard Brewer-Hay http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34390 Richard Brewer-Hay Thu, 01 May 2008 15:37:12 +0000 http://www.tamebay.com/?p=2644#comment-34390 @ Sue / Chris - Are you ok with me writing a post on eBay Ink asking the questions you've raised here (linking directly back to this post of course)? I had been thinking about writing a similar post with some of the questions you raised here. If not, no worries, it will at least run in the "you say" section of the blog. @ Northumbrian - would you be ok with me quoting your comment above in my post to eBay Ink? I heard similar statements when I was down in New Orleans last week but couldn't get anyone to go on the record :) Cheers, RBH Editor, eBay Ink @ Sue / Chris – Are you ok with me writing a post on eBay Ink asking the questions you’ve raised here (linking directly back to this post of course)? I had been thinking about writing a similar post with some of the questions you raised here. If not, no worries, it will at least run in the “you say” section of the blog.

@ Northumbrian – would you be ok with me quoting your comment above in my post to eBay Ink? I heard similar statements when I was down in New Orleans last week but couldn’t get anyone to go on the record :)

Cheers,
RBH
Editor, eBay Ink

]]> By: Chris Dawson http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34387 Chris Dawson Thu, 01 May 2008 14:13:26 +0000 http://www.tamebay.com/?p=2644#comment-34387 Ohhh forgot that one :-p I still think it'll be a cut off for all listings though. If it was on listings ending with 10 day auction/bin and 30 day SIFs (90 day, GTC???) there would just be too much uncertainty. Ohhh forgot that one :-p

I still think it’ll be a cut off for all listings though. If it was on listings ending with 10 day auction/bin and 30 day SIFs (90 day, GTC???) there would just be too much uncertainty.

]]> By: Eddie http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34384 Eddie Thu, 01 May 2008 13:34:52 +0000 http://www.tamebay.com/?p=2644#comment-34384 "it could be three months later" Ah butt ! You are forgetting also the time limit change to 60 days :shock: “it could be three months later”

Ah butt !

You are forgetting also the time limit change to 60 days :shock:

]]> By: Chris Dawson http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34383 Chris Dawson Thu, 01 May 2008 13:27:32 +0000 http://www.tamebay.com/?p=2644#comment-34383 Ohh I dunno Eddie, I was under the impression that once they were off they were off.... If you're right it'll be even harder to find out who left the last neg as it could be three months later - half way through August :shock: I think it'll just disappear from the feedback form as an option though Ohh I dunno Eddie, I was under the impression that once they were off they were off….

If you’re right it’ll be even harder to find out who left the last neg as it could be three months later – half way through August :shock:

I think it’ll just disappear from the feedback form as an option though

]]> By: Eddie http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34382 Eddie Thu, 01 May 2008 13:14:09 +0000 http://www.tamebay.com/?p=2644#comment-34382 Methinks it will or may work like this : Negs will not be able to be left for auctions created/ended on or after the cut off date, any auctions created/ended before the cut off date - you can still leave a neg (I think?) Methinks it will or may work like this :

Negs will not be able to be left for auctions created/ended on or after the cut off date, any auctions created/ended before the cut off date – you can still leave a neg (I think?)

]]> By: Chris Dawson http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34381 Chris Dawson Thu, 01 May 2008 12:50:04 +0000 http://www.tamebay.com/?p=2644#comment-34381 I'm with Sue here, I've not left a neg for longer than I can remember, but it's so tempting to leave just one more for old times sake. What's even more tempting is to wait until they switch the ability to leave negs off, and then chase around other eBay sites around the world to see if I can still leave one last sneaky neg in a country that turns them off later than the UK :twisted: I know that's bad.... :oops: but I just can't help wanting to do it :lol: I’m with Sue here, I’ve not left a neg for longer than I can remember, but it’s so tempting to leave just one more for old times sake.

What’s even more tempting is to wait until they switch the ability to leave negs off, and then chase around other eBay sites around the world to see if I can still leave one last sneaky neg in a country that turns them off later than the UK :twisted:

I know that’s bad…. :oops: but I just can’t help wanting to do it :lol:

]]> By: whirly http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34380 whirly Thu, 01 May 2008 12:21:01 +0000 http://www.tamebay.com/?p=2644#comment-34380 :eek: you scoundrel. :eek: you scoundrel.

]]> By: Sue Bailey http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34379 Sue Bailey Thu, 01 May 2008 11:00:28 +0000 http://www.tamebay.com/?p=2644#comment-34379 Blighty :mrgreen: Blighty :mrgreen:

]]> By: Blighty http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34378 Blighty Thu, 01 May 2008 10:50:40 +0000 http://www.tamebay.com/?p=2644#comment-34378 Whirly the mucky devil said <i>Agree with North, Ive been marking them on despatch, but must admit you can get a taste for a willy</i> Fixed. :lol: Whirly the mucky devil said

Agree with North, Ive been marking them on despatch, but must admit you can get a taste for a willy

Fixed. :lol:

]]> By: Sue Bailey http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34377 Sue Bailey Thu, 01 May 2008 10:48:19 +0000 http://www.tamebay.com/?p=2644#comment-34377 Like Piero, I've had a lot of buyers happy and surprised that I've left them feedback first: I'm really, really glad I started doing this. For one thing, it can buy you the benefit of the doubt if there is a problem, so for those who are still leaving feedback on receipt, I'd seriously recommend a reconsideration of that policy now. Like Piero, I’ve had a lot of buyers happy and surprised that I’ve left them feedback first: I’m really, really glad I started doing this. For one thing, it can buy you the benefit of the doubt if there is a problem, so for those who are still leaving feedback on receipt, I’d seriously recommend a reconsideration of that policy now.

]]> By: northumbrian http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34376 northumbrian Thu, 01 May 2008 10:36:50 +0000 http://www.tamebay.com/?p=2644#comment-34376 leaving a neg has always been counter productive, it gets you no extra, and often causes a lot of problems,and hassle from deranged keyboard warriors so its no miss to us leaving a neg has always been counter productive,
it gets you no extra, and often causes a lot of problems,and hassle from deranged keyboard warriors

so its no miss to us

]]> By: Gill http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34375 Gill Thu, 01 May 2008 10:25:46 +0000 http://www.tamebay.com/?p=2644#comment-34375 I've been leaving automatic feedback on payment for the past couple of months too. I've had a few problematic transactions where I thought it might bite me on the bum, but actually not so far, so fingers crossed this continues. I wouldn't be at all surprised if a small number of buyers do go on a bit of a negging spree in the short term, we'll just have to see how it pans out in the long run. I’ve been leaving automatic feedback on payment for the past couple of months too. I’ve had a few problematic transactions where I thought it might bite me on the bum, but actually not so far, so fingers crossed this continues.

I wouldn’t be at all surprised if a small number of buyers do go on a bit of a negging spree in the short term, we’ll just have to see how it pans out in the long run.

]]> By: Piero http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34374 Piero Thu, 01 May 2008 10:13:47 +0000 http://www.tamebay.com/?p=2644#comment-34374 By Febraury I started to leave positive feedbacks automatically when the payment have been received, from then I have received many email from buyers surprised but happy about this and the few problems arised in these months have been resolved friendly. A customer for a parcel lost in the mail left me a neutral (no refund or replacement given) Piero By Febraury I started to leave positive feedbacks automatically when the payment have been received, from then I have received many email from buyers surprised but happy about this and the few problems arised in these months have been resolved friendly. A customer for a parcel lost in the mail left me a neutral (no refund or replacement given)

Piero

]]> By: Sue Bailey http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34373 Sue Bailey Thu, 01 May 2008 10:04:57 +0000 http://www.tamebay.com/?p=2644#comment-34373 I don't neg buyers any more, but I must admit, I have a slight nostalgic desire to leave one last one... and I even have a buyer in mind :lol: I don’t neg buyers any more, but I must admit, I have a slight nostalgic desire to leave one last one… and I even have a buyer in mind :lol:

]]> By: whirly http://tamebay.com/2008/05/who-will-leave-the-last-neg.html#comment-34372 whirly Thu, 01 May 2008 09:44:47 +0000 http://www.tamebay.com/?p=2644#comment-34372 :oops: o the shame "a taste for a wally" :oops: o the shame “a taste for a wally”

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