Re Selling: There has been market research into feeback % ratings and that is still the PRIMARY benchmark buyers look at. When buyers need to evaluate hundreds of items all with the same name and image the difference comes down to the percentage, which is a fast means of evaluation without digging into the histories which as a buyer can be very time consuming. Let’s face it, no one digs into histories buying a pair of 99p AA batteries. However if the deal turns nasty you know what will happen under the new policies. On the other hand, like any community, an offence in my opinion, regardles of how long ago it took place, should be recorded and refelcted to the community. I believe in repent, but let what s/he does afterwards do the justice, NOT time! Will you not be a bit more wary with a 20-year old ex-paedophile, now seemingly kind 60-year-old, sits your daughter? I also see the trend of rogue sellerrs having tens of accounts, leaving badly scored accounts to ‘cool-off’ during the 12 months while operating others, and reoperate the accounts in 12 months, vice versa. Buyers will ahve absolutely no idea that they are dealing 100% +ve rogue sellers, nothwithstanding there are limited monitoring by eBay which I know is very unreliable.

Re buying: With the already-meaningless buyer account, where each can be set up in 5 mins without ANY identification in many eBay sites depending on countires, the new policies mean that there will be more rogue buyers using these new ‘0′ feedback accounts as ‘Kamikaze accounts’, leaving bad comments and -ves for sellers they want to get rid of for their revenge on a deal they were not ahppy about. It is suicidal, the account gets suspended who cares – another will be up and running in 5 mins. Yes Sellers can limit buyers, but where does it stop..? Limitation can affect turnover drastically. Moreover, a high feedback buyer can have an army of rogue buyer accounts behind him. He does not need to temper with his ‘polished’ account. So all PSs, I guess you can see the total collapse of the feedback system, can you not?

Sorry to sound pessimistic and evil, but I think know eBay long anough as a PS… Let alone those who is sceptical about all these possibilities these are happening every second on eBay. All I can say is, I think eBay is trying to fix something that is not broken… more blatantly, I think it is more of a resouce decision in eBay. Do you not notice that many decisions can reduce human input in those departments, namely dispute reslutions, which is extremely costly and time consuming.

Good Luck all eBayer, buying or selling, just be vigilent!

Ok I maybe wrong here, if so can sue and chris and the other experienced ebayers correct me please.

My understanding is that eBay got the feedback % messed up back in the day. Wasnt it always meant to show only positive feedback % scores, but they let the neutrals slide. NO MORE THo.

So its simple, ur 99.5% feedback score etc, is your TRUE positive score!!! the remaining .5% is obviously the remaining that was not positive. Its not that the neutral is the new negative, its just that the correct formula has been put in place!!! because Neutral is NOT a positive, so why should that be included in your Positive Score.

Do i make sense here? Hope so???

I like the new changes!!!! happy buyers = $$$£££$$$$

Has anyone noticed the line of ‘historic feedback’ record has now Gone in memders feedback profile!!.

TODAY, after receiving a POS overnight, the rating has crashed to 98.40% (from 99.60%). 98.40% is the rating that shows on listings, so unless I reading all this wrong I lost big time out of this.

Nick, to say that I don’t work hard is an insult. You have no idea how many emails & phone calls I have to make to sell one of my items. Probably as many as you do to sell all yours.

You have no idea how hard it is to actually make the sale either.

I chose my market just the same as others did, and as far as I’m concerned I pay my fees, I make the sales to be a Powerseller. When I don’t make the sales I won’t be one, but that won’t be down to lack of work.

I just looked at a couple of sellers that I still have in myebay, and am even more confused now.
I am pasting here the feedback no’s & the drop down boxes.
1.A/
Recent Feedback Ratings (last 12 months)

1 month 6 months 12 months

Positive 9 35 47
Neutral 0 0 0
Negative 0 0 1

1B/
The Positive Feedback percentage is calculated based on the number of positive, negative and neutral ratings (including Repeat Feedback) received in the last 12 months as folows:

Positives

Positives + Neutrals + Negatives

Member’s 12 Month Feedback ratings
Positives:44Neutrals:0Negatives: 0

Member’s Positive Feedback percentage

44 = 100.0%

44 + 0 + 0
———————————————————-
2A/
Recent Feedback Ratings (last 12 months)

1 month 6 months 12 months

Positive 39 308 388
Neutral 0 2 4
Negative 2 5 5

2B/
The Positive Feedback percentage is calculated based on the number of positive, negative and neutral ratings (including Repeat Feedback) received in the last 12 months as folows:

Positives

Positives + Neutrals + Negatives

Member’s 12 Month Feedback ratings
Positives:373
Neutrals:4
Negatives: 4

Member’s Positive Feedback percentage

373 = 97.9%
———————————————————-

This is not the only example of the detailed ratings in the drop down box are different to the overall ratings…..
Am I going down the wrong road!!!!

Interestingly, one of my DSR’s has improved on my personal account as well, despite my not having had any buyer Feedback for 10 days. I didn’t think these changes would affect DSR’s or perhaps it’s a coincidence?

Thankfully eBay’s biggest competitor in the UK market bit our hands off when we rang them so we now have a good spread of the online market available to us.

Still using eBay and it’s still producing good traffic, along with Amazon, our websites and shopping comparison sites we are in a strong position for the future.

Quite why eBay don’t want our money is for the board and the people who vote for them to sort out.

Why not an ebay forum or similar to score feedback for the delivery/courier companies we all have to use. PO can deliver 2nd class the next day & yet 1st class can take 5-7 days in some cases. DHL pick up & say 24 Hrs’ later the buyer gets the item, quite often this can be 3-5 days. So come on ebay start a reliability forum for the delivery companies. After all they are part of our dealings on ebay.

Thankfully Ebay recalculated the multiple + feedbacks for everyone before changing the feedback calculations. So it seems although many have lost their 100%, many have gained extra feedback.

It still concerns us greatly what the future holds, with buyers being able to ’slag’ off a seller, & the seller cannot then have the same right to reply. As we all know, there are some ‘nutters’ out there, that because they spend say, 99p with you, think they own you forever.

We are only a small seller on ebay & obviously like all do not like bad comments in feedback, particularly when they are not true.
Ebay fail to assist with feedback withdrawal. We have just spent £15 with square trades to resolve a -, and the buyer would not even participate.

Ebays’ fees are OK generally, as most will agree, BUT our bottom line is ‘are we making money out of this’. If we have to start empolying more man hours sorting out problems (like items delayed in the Post…..Not an uncommon event!!!)
& buyer get the hump, because we posted the item & the PO delayed delivery…. what can we do……NOT A LOT NOW!!!!!.

Until now at least, many buyers have been reluctant to hand out negs and eBay want to make it easier to differentiate between good and bad sellers, so including neutrals adds to the desired effect…

Everything is relative so good sellers will still look good no matter what the percentage and I believe eBay will (as pinks have said) make adjustments as and when necessary in order to maintain their planned percentage of PS’s & discounts.

My main concerns for the future are…

1. Buyers not returning after leaving genuine negs or neutrals due to being hastled by indignant sellers.

2. NEW SEARCH!!!

On the repeat feedback credit…we were 120′000 at 9am and by 5pm we were witting at just over 170′000. So i think the extra 50′000 is a small compensation for dropping a few points on our feedback score…we deserved the feedback credit, as we have a loyal customer base who we have service successfully on more than one occasion.

I think sellers just have to stop and take a minute to see what has happened, then re-think their strategies, whether its inventory or listings…and then make the improvements needed to add some points back onto their feedback scores! In all, i feel like others were saying, DSR’s are more important that having a shooting star, but at the end of the day, if you drop below a % on your feedback, its game over!

Change is good…change is challenging…we like a change!

and will ,mean even less in future

Buyers do not know that leaving a neutral is leaving a neg.

This is a knife in the side for many sellers.

Communicating to the community is paramount.

Yet Ebay are communicating falsehoods to the community.

When the truth comes out, we are going to see feedback warfare from certain groups of buyers. They will revel in this activity and the complainers have been given free reign to ruin a sellers livelyhood.

Tis the nature of man.

We are all basically bad…

Mark

I think we’ll see about that. While I am certain all sellers will see more negs and neuts, I’m by no means as pessimistic as some. It will be be interesting to visit these discussions in a year. )

Especially with some of the encouragement to downgrade sellers that people are experiencing from Ebays new pop ups.

In six months from now, I suspect a 98% will be very good…

Maybe even less.

We lost our 100% today after 5 years.

Sad to see it go.

But this is just the start, expect to see a steady decline in feedback when the buyers can leave negs with impunity…

I wonder how much support there will be then for these changes?

All you need is a few bad buyers in one month…

Then what happens?

I would not want to be trading in certain categories right now.

Mark

I wonder what buyers who have been fastidious about only buying from 100% sellers will do now? ;O)

Congratulations Lynne

Josordoni says earlier in the thread they got a shooter out of it.