Comments on: eBay UK Seller Dashboard launched, broken

By: Simon C

Simon C — Sun, 01 Jun 2008 19:35:40 +0000

And another thing…surely feedback ratings is to give buyers a choice. Whether they want to trade with this seller. If they check his feedback and decide, yes, I think they are safe, then they buy from them. If every seller with negs is removed, then the only sellers left will be those with positives. They may be new ebayers, appear whiter than white, but, may in fact be rogues, who haven’t revealed their true natures yet because of lack of feedback. Buyer buys from them and get’s stung. Far from protecting the buyers, it destroys all the good sellers, and leaves the buyers now more clueless and uncertain than before. Well done ebay, well done.

By: Andy Toogood

Andy Toogood — Sun, 01 Jun 2008 19:34:33 +0000

@ OMT

‘Management’ is a very strong word for what goes on at ebay!

By: Simon C

Simon C — Sun, 01 Jun 2008 19:32:08 +0000

Exactly. Ebay is asking the seller for nigh on impossibilities. How can you please all your buyers all the time? They demand that we take care of our customers, yet thay can’t do the same to theirs. I agree about subjective feedback. How can ebay allow someones entire business to fold because of subjective feedback left by possibly the most unstable person? Ludicrous!

By: OMT

OMT — Sun, 01 Jun 2008 19:04:31 +0000

Its like having a school report. How patronising! I am a (grown up) businessman, I have been in business for 22 years. I do not need a nanny/teacher to tell me how I am doing, or give me stars. I want to be able to sell my stock to my customers without hinderance from ebay, with their visibility ‘changes’. I have always looked after my customers with good care – Its a great pity ebay are incapable of doing the same.

I have my own performance checks, built into my business already thank you ebay!

Basing performance ratings on subjective feedback, left by buyers who may or may not understand how the system works, is flawed at best. ebay are suspending sellers based on this system and a large number of them do not deserve this treatment. The suspended sellers quite often have no way to improve their ratings within the alloted 30 days. They cannot sell or get buyers to withdrawn unfair feedback. They are then suspended permanently from buying or selling on all accounts at the given address.

Completely ridiculous! Very badly thought out and it gives me no confidence in the management at all.

By: Bryn

Bryn — Sat, 31 May 2008 14:45:40 +0000

My AM told me that viloations will drop off after 90 days as I have a VERO from 14 March. So I am now confident and positive that come 14 June or there abouts it will be gone………

By: TC

TC — Sat, 31 May 2008 14:15:56 +0000

The figures keep changing too. The full dashboard appeared, then some of it went away and took 0.03 off all my scores. When it all came back they were no better and are now up and down like a fiddlers elbow. Lets hope the figures are “accurate” (ahem) by the time the accounts take their screenshots for invoicing purposes.
Brokener, perfect word Sue!

By: Sue Bailey

Sue Bailey — Sat, 31 May 2008 14:06:01 +0000

It just gets brokener, doesn’t it

By: TC

TC — Sat, 31 May 2008 14:00:24 +0000

It’s not the only glitch. Some sellers are seeing mixed messages about their powerseller status.

So am I or aren’t I? Beats me.

By: katakitty

katakitty — Sat, 31 May 2008 13:58:06 +0000

The Policy Compliance section is not working properly for us. The OH is still showing poor despite this being for an offense back on 5th March which should have dropped off by now.

By: Josordoni

Josordoni — Sat, 31 May 2008 13:56:54 +0000

Finally, somewhere on eBay where they actually state the number of violations you can have before losing your status…

At the bottom of my Powerseller section it says that only violations within 60 days count. But I’m still Poor on Policy Compliance according to them, even though my two VERO mistakes ran out on 28th May..

Poor is how I describe eBay’s form at running out new systems without glitches