Did eBay mean to put PayPal in charge?

Browsing the new help pages for transaction problems, (which are actually quite good for both novice buyers and sellers) I couldn’t help but chuckle at the final step for “My buyer didn’t pay”

There appears to be a mistake with the final step being “PayPal’s final decision” which I’m sure should actually read “You may be eligible for a final value fee credit”. (That’s unless PayPal can now adjudicate on cases where a buyer never actually paid? )

4 Responses on "Did eBay mean to put PayPal in charge?"

1. 1
   Dee says:

   May 6, 2008 at 3:30 am

   This move was an inadvertant presage of things to come.

   Soon the only allowed payment method on eBay “venues” will be PayPal – to improve security and the user experience (plus eBay’s profits). Therefore PayPal will the final arbiter of whether buyers have paid or not, and thus if a FVF is allowed.
2. 2
   Store Your Stuff aka Jade says:

   May 6, 2008 at 7:17 am

   Good news then.
3. 3
   Blighty says:

   May 6, 2008 at 7:21 am

   Good news for ebays bottom line I think you mean.
4. 4
   Sue Bailey says:

   May 6, 2008 at 8:08 am

   I’m with Dee on this one (and seeing as I have a buyer right now claiming a bounced echeque should let them off a UI strike, it’ll be interesting to see how this pans out…).