As for the 7- or 14-day return policy, we’ve had a 45-day “no questions, right of return” policy since 2001. It’s only been used four or five times and mostly for “unwanted” gifts. Our items are mostly collectibles, so provided they are returned in their original packaging without damage, we are happy to accept returns. We simply split up the sets and recycle them as “free” gifts for our repeat or high value customers.

April 11th, 2008 at 7:13 pm
Louise: I think if they just changed all “7 days return” to “14 days return”, without sellers’ approval, there would be a huge outcry that eBay were editing our T&Cs without our permission.

By forcing me to change without my approval from 7 to 14 they already are.

If you don’t like it I’ll leave you neg feedback and there is nothing you can do about it.”

must admit I have some concerns about this too

cant remember the last time we had a return
and we have always refunded without argument
so I dont think it will be a big problem in my categories,
though in some others its bound to be a problem

If you don’t like it I’ll leave you neg feedback and there is nothing you can do about it.

Incidentally I had a chat with my account manager yesterday and she was saying that even more changes are planned for the next 6 months. She said that ebay would be hardly recognisable in 6 months time . They really feel like they have to come out fighting if they want to maintain the market share that they have. I wholeheartedly support them, it’s time to end ebays shady, back street, out of a suitcase image that it has unfairly received. Most of the sellers are good decent people, these changes will make it VERY difficult for dodgy dealers to operate, so applause from us!

Louise, they may well take the option out, but with BINs still with possible short durations, they wouldn’t do that until 1st May.

But for a lot of people buying it is a problem if the seller flatly refuses to allow refunds for any reason at all. I can understand why they have decided to introduce their own rules. Don’t forget these are eBay rules, not DSR rules….

I dont like the way eBay are sticking their oar in. All the requirements are covered by legislation, we dont need eBay parsing the legal requirements through eBay Towers for their spin.

Are returns such a big problem???

If someone wants to return, then they can as far as I am concerned. I want a happy returning buyer not someone feeling aggrieved and disappointed for whatever reason….

“The UK Distance Selling Regulations do not apply to eBay auction format listings on eBay.co.uk, and do not apply to all types of items.”

Is this the first time eBay have actually taken this stance publically?

Biggles: just to clarify for everyone else, business to business transactions are not covered by the DSR. However, there is nothing in eBay’s announcement that exempts them from eBay’s rules.

Someone hasn’t got a lot of common sense in the timing of these things…

we deal in some very valuable items, we dont need to tell everyone on the planet where we are, if only buyers know who and where we are at least we have a starting point if we have a problem

I am tired of buyers assuming all sellers are shady back street spivs,