Comments on: Five tips to get great feedback http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html eBay & ecommerce made easy Sat, 20 Mar 2010 18:38:17 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: northumbrian http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32956 northumbrian Fri, 28 Mar 2008 11:57:10 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32956 we have beat the drum for a decade about only returning feedback once its left for us, we still believe this to be true though now we cant leave negative feedback, the only common sense thing to do is leave feedback first, this we have been doing on another id since ebay announced the new changes, with no problems at all ,other than the feedback returned rate is not as high we must also admit, we do bend backwards just that little bit extra , now that the negative feedback gun is pointed our way t and we cant shoot back, so at least in our case , ebays theory is working, our good customer service is now just that little bit better! we have beat the drum for a decade about only returning feedback once its left for us,
we still believe this to be true
though now we cant leave negative feedback,
the only common sense thing to do is leave feedback first,
this we have been doing on another id since ebay announced the new changes,
with no problems at all ,other than the feedback returned rate is not as high
we must also admit, we do bend backwards just that little bit extra ,
now that the negative feedback gun is pointed our way t and we cant shoot back,
so at least in our case ,
ebays theory is working,
our good customer service is now just that little bit better!

]]> By: Chris Dawson http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32954 Chris Dawson Fri, 28 Mar 2008 11:26:57 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32954 <i>amajorukpowerseller Says: ......"this will assuredly be the death knell for some peoples’ business models."</i> I don't think that's anything new when trading on eBay - a lot of businesses over the years have had to take changes in their stride such as the 2007 SIF in core debacle where new businesses coming to eBay were suddenly incredibly successful and had it taken away from them over night. Sellers around pre-2007 had traded without SIF in core so when it was removed simply reverted to previous ways of trading but it was a major pain point for many. Change is the one constant on eBay, and a flexible business model is key. Sadly you're right some won't make it through the changes, but those that do will be stronger and give better customer service than ever before... or at least that's the aim of the changes amajorukpowerseller Says: ……”this will assuredly be the death knell for some peoples’ business models.”

I don’t think that’s anything new when trading on eBay – a lot of businesses over the years have had to take changes in their stride such as the 2007 SIF in core debacle where new businesses coming to eBay were suddenly incredibly successful and had it taken away from them over night. Sellers around pre-2007 had traded without SIF in core so when it was removed simply reverted to previous ways of trading but it was a major pain point for many.

Change is the one constant on eBay, and a flexible business model is key. Sadly you’re right some won’t make it through the changes, but those that do will be stronger and give better customer service than ever before… or at least that’s the aim of the changes

]]> By: Chris Dawson http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32947 Chris Dawson Fri, 28 Mar 2008 09:48:07 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32947 Let's hope not :grin: I'd like to think it'll never come to that, but I guess there's always a possibility Let’s hope not :grin:
I’d like to think it’ll never come to that, but I guess there’s always a possibility

]]> By: Jimbo http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32946 Jimbo Fri, 28 Mar 2008 08:14:45 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32946 Chris, lets just hope that you never need to take any of your "easy to trade with" customers to county court :smile: Chris, lets just hope that you never need to take any of your “easy to trade with” customers to county court :smile:

]]> By: amajorukpowerseller http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32945 amajorukpowerseller Fri, 28 Mar 2008 05:27:38 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32945 I agree with most of what you say. At the moment we automatically leave feedback after the buyer leaves + feedback for us. Once they take away the ability of sellers to leave FB for buyers, we are going to switch over to leaving +FB once the buyer pays. Cynical I know but that's the way I see it. After the next FB changes there will be no reason not to leave buyers +FB first, in fact not to do so is probably inadvisable. In the feedback comment itself we will ask for 5 stars. In the meantime we are going to continue as normal to ensure our headline FB score is as buffed up as possible i.e. getting as many negs as possible withdrawn before the changes. We are also going to turn off our feedback reminders. On balance, Chris is probably right and to send them is counter-productive. I think that all sellers' feedback scores are going to drop, some more than others. It will take time for the buyer population to twig that they can no longer be negged back after leaving a neg, just as many buyers didn't know about the existence of PayPal disputes until eBay started to prompt them to open them if dissatisifed. One thing i do wonder about is whether eBay will lower the PowerSeller threshold from the current 98% +FB level. Some sellers are not going to be able to remain in the PowerSeller programme without having the retaliatory feedback and mutual withdrawal system. With all the Best Match effects, demotions and loss of discounts, this will assuredly be the death knell for some peoples' business models. I agree with most of what you say.

At the moment we automatically leave feedback after the buyer leaves + feedback for us. Once they take away the ability of sellers to leave FB for buyers, we are going to switch over to leaving +FB once the buyer pays. Cynical I know but that’s the way I see it. After the next FB changes there will be no reason not to leave buyers +FB first, in fact not to do so is probably inadvisable. In the feedback comment itself we will ask for 5 stars.

In the meantime we are going to continue as normal to ensure our headline FB score is as buffed up as possible i.e. getting as many negs as possible withdrawn before the changes.

We are also going to turn off our feedback reminders. On balance, Chris is probably right and to send them is counter-productive.

I think that all sellers’ feedback scores are going to drop, some more than others. It will take time for the buyer population to twig that they can no longer be negged back after leaving a neg, just as many buyers didn’t know about the existence of PayPal disputes until eBay started to prompt them to open them if dissatisifed.

One thing i do wonder about is whether eBay will lower the PowerSeller threshold from the current 98% +FB level. Some sellers are not going to be able to remain in the PowerSeller programme without having the retaliatory feedback and mutual withdrawal system. With all the Best Match effects, demotions and loss of discounts, this will assuredly be the death knell for some peoples’ business models.

]]> By: Jon http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32943 Jon Fri, 28 Mar 2008 01:45:28 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32943 If you do get a nasty buyer though, please make sure to submit the eBay ID to Rottenbidders.com, which is a venue for sellers to share bidder blacklists so we can avoid dealing with buyers with a history of not paying upon winning, unrealistic expectations, and scamming sellers, etc. If you do get a nasty buyer though, please make sure to submit the eBay ID to Rottenbidders.com, which is a venue for sellers to share bidder blacklists so we can avoid dealing with buyers with a history of not paying upon winning, unrealistic expectations, and scamming sellers, etc.

]]> By: justin time (to offer a thought). http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32940 justin time (to offer a thought). Fri, 28 Mar 2008 00:56:20 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32940 hi chris - you said; ''The only use of buyer feedback is that they *like* seeing the numbers go up and new star colours so it’s a great marketing exercise but not a lot else''. but, i agree with what you said earlier; :wink: ''It appears by telling a buyer they were a good customer they’re more likely to rate you as good seller. Buyers appear more reluctant to leave poor feedback when they’ve already received a positive themselves''. j.t. hi chris –

you said; ”The only use of buyer feedback is that they *like* seeing the numbers go up and new star colours so it’s a great marketing exercise but not a lot else”.

but, i agree with what you said earlier; :wink:

”It appears by telling a buyer they were a good customer they’re more likely to rate you as good seller. Buyers appear more reluctant to leave poor feedback when they’ve already received a positive themselves”.

j.t.

]]> By: Chris Dawson http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32934 Chris Dawson Thu, 27 Mar 2008 21:12:34 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32934 "I’m still trying to figure out what’s the point of feedback for buyers with the forthcoming changes, it all seems a bit pointless." And quite honestly what's changed? Buyer feedback has only ever been a nice thing to have, or a useful start for a selling ID. It's never enabled or disabled a buyer from buying. The only use of buyer feedback is that they *like* seeing the numbers go up and new star colours so it's a great marketing exercise but not a lot else. “I’m still trying to figure out what’s the point of feedback for buyers with the forthcoming changes, it all seems a bit pointless.”

And quite honestly what’s changed? Buyer feedback has only ever been a nice thing to have, or a useful start for a selling ID. It’s never enabled or disabled a buyer from buying. The only use of buyer feedback is that they *like* seeing the numbers go up and new star colours so it’s a great marketing exercise but not a lot else.

]]> By: Josordoni http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32932 Josordoni Thu, 27 Mar 2008 20:57:36 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32932 I think feedback may get more factual rather than just a standard "A+ buyer..." It may actually be more helpful to another seller if rather than a + or - rating, there is a description of how the buyer has acted. I think feedback may get more factual rather than just a standard “A+ buyer…” It may actually be more helpful to another seller if rather than a + or – rating, there is a description of how the buyer has acted.

]]> By: Richard http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32931 Richard Thu, 27 Mar 2008 20:17:10 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32931 I'm still trying to figure out what's the point of feedback for buyers with the forthcoming changes, it all seems a bit pointless. I’m still trying to figure out what’s the point of feedback for buyers with the forthcoming changes, it all seems a bit pointless.

]]> By: justin time (to offer a thought). http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32922 justin time (to offer a thought). Thu, 27 Mar 2008 16:56:11 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32922 hi - and when all the above good advice (thanks chris) is ticked off in the to do box...... fingers crossed that the buyer isn't tempted to leave low dsr, hoping to get an ebay 'reach out to the buyers' 10% discount voucher. - 'lets create a carrot and stick discounts scheme, then think of ways to make the carrot bigger and bigger (like double discount bonus) but also, make the stick longer and longer and longer and .......' :wink: j.t. hi -

and when all the above good advice (thanks chris) is ticked off in the to do box……

fingers crossed that the buyer isn’t tempted to leave low dsr, hoping to get an ebay ‘reach out to the buyers’ 10% discount voucher.

- ‘lets create a carrot and stick discounts scheme, then think of ways to make the carrot bigger and bigger (like double discount bonus) but also, make the stick longer and longer and longer and …….’ :wink:

j.t.

]]> By: Mark Classic http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32920 Mark Classic Thu, 27 Mar 2008 16:28:16 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32920 Indeed it is a big question Dan. Indeed it is a big question Dan.

]]> By: Dan Wilson http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32916 Dan Wilson Thu, 27 Mar 2008 15:33:41 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32916 I have had some interesting chats with buyers recently. All were unaware of the growing importance of DSRs to sellers. One quite amusing quote came from a friend: "I always give high marks. I got amazing service the other day and left the seller 4s across the board!" When I explained the recent changes, and explained that if everything's perfect, or at least all in order and you're well pleased, that leaving less than a 5 could be detrimental to the seller he was amazed and readily agreed that he would now, needless to say, be leaving 5s when he was 'well pleased.' But he did ask the big question: why haven't eBay told me about this? I have had some interesting chats with buyers recently. All were unaware of the growing importance of DSRs to sellers. One quite amusing quote came from a friend:

“I always give high marks. I got amazing service the other day and left the seller 4s across the board!”

When I explained the recent changes, and explained that if everything’s perfect, or at least all in order and you’re well pleased, that leaving less than a 5 could be detrimental to the seller he was amazed and readily agreed that he would now, needless to say, be leaving 5s when he was ‘well pleased.’

But he did ask the big question: why haven’t eBay told me about this?

]]> By: Dave http://tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32908 Dave Thu, 27 Mar 2008 13:42:43 +0000 http://www.tamebay.com/2008/03/five-tips-to-get-great-feedback.html#comment-32908 Re communicating with buyers I saw this despatch note ideaon Inkfrog forum If for some reason you deem this transaction not suitable for positive feedback and *FULL 5 STAR* rating, please EMAIL ME FIRST so we can resolve any issues! Otherwise, I hope it all went smoothly for you as it did for me and I will be leaving you positive feedback, and full 5 star rating too! Its slightly misleading as we cannot rate the buyer by Stars, but it reads well. Re communicating with buyers I saw this despatch note ideaon Inkfrog forum

If for some reason you deem this transaction not suitable for positive feedback and *FULL 5 STAR* rating, please EMAIL ME FIRST so we can resolve any issues! Otherwise, I hope it all went smoothly for you as it did for me and I will be leaving you positive feedback, and full 5 star rating too!

Its slightly misleading as we cannot rate the buyer by Stars, but it reads well.

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