Comments on: How to improve your feedback P&P DSR http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html eBay & ecommerce made easy Sat, 20 Mar 2010 01:34:07 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: eBay Workshop: Improve your DSRs : TameBay http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27818 eBay Workshop: Improve your DSRs : TameBay Fri, 22 Feb 2008 23:18:59 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27818 [...] Wednesday Scot held a seminar aimed at “Understanding eBay’s Changes” and much of it focused on theimproving your P&P DSR (which is generally the lowest [...] [...] Wednesday Scot held a seminar aimed at “Understanding eBay’s Changes” and much of it focused on theimproving your P&P DSR (which is generally the lowest [...]

]]> By: eBay’s new listing template : TameBay http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27327 eBay’s new listing template : TameBay Tue, 19 Feb 2008 13:00:53 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27327 [...] The requirement to scroll to the bottom of the page for information such as shipping and payment information has been replaced with a tabbed view, the auction page has traditionally been too long. It’s questionable just how many buyers would scroll to the bottom to read the sellers terms. The tabbed view is in line with Scot Wingo’s recent advice to “Have links to shipping, contact etc above the fold in your auction descriptions“. [...] [...] The requirement to scroll to the bottom of the page for information such as shipping and payment information has been replaced with a tabbed view, the auction page has traditionally been too long. It’s questionable just how many buyers would scroll to the bottom to read the sellers terms. The tabbed view is in line with Scot Wingo’s recent advice to “Have links to shipping, contact etc above the fold in your auction descriptions“. [...]

]]> By: Chris Dawson http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27008 Chris Dawson Fri, 15 Feb 2008 12:53:05 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-27008 eBay Strategies has some interesting follow up <a href="http://ebaystrategies.blogs.com/ebay_strategies/2008/02/follow-up-from.html" rel="nofollow">answers to some of the questions from the Q&A</a> eBay Strategies has some interesting follow up answers to some of the questions from the Q&A

]]> By: Louise http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26906 Louise Thu, 14 Feb 2008 12:41:34 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26906 As Jimbo says, "It also may encourage buyers to communicate with you in the wrong location (your feedback profile)", however, buyers who do that are more inclined to leave negs/neuts than discuss issues anyway so makes little difference in the long run. Sometimes buyers like this shoot themselves in the foot as the many surrounding feedbacks left state the complete opposite and are not indicative of "normal service" As Jimbo says, “It also may encourage buyers to communicate with you in the wrong location (your feedback profile)”, however, buyers who do that are more inclined to leave negs/neuts than discuss issues anyway so makes little difference in the long run. Sometimes buyers like this shoot themselves in the foot as the many surrounding feedbacks left state the complete opposite and are not indicative of “normal service”

]]> By: Jimbo http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26901 Jimbo Thu, 14 Feb 2008 11:05:32 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26901 Chris, maybe your right but if a customer looks at my feedback as it is now I would imagine that they can be pretty sure that I'm a good guy. I honestly don't think that when I leave feedback is an issue with my quality customers. As a buyer I am not bothered when the seller or even if the seller leaves feedback. All that matters to me is that I get what I have bought, as described and within a reasonable time frame. The idea of using feedback as a further communication tool, in my opinion, is also a bad idea. When I have seen this I have thought that it doesn't look quite right. It also may encourage buyers to communicate with you in the wrong location (your feedback profile) + there are already perfectly suited tools for communicating with your customers and potential customers. Chris, maybe your right but if a customer looks at my feedback as it is now I would imagine that they can be pretty sure that I’m a good guy. I honestly don’t think that when I leave feedback is an issue with my quality customers.

As a buyer I am not bothered when the seller or even if the seller leaves feedback. All that matters to me is that I get what I have bought, as described and within a reasonable time frame.

The idea of using feedback as a further communication tool, in my opinion, is also a bad idea. When I have seen this I have thought that it doesn’t look quite right. It also may encourage buyers to communicate with you in the wrong location (your feedback profile) + there are already perfectly suited tools for communicating with your customers and potential customers.

]]> By: Louise http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26900 Louise Thu, 14 Feb 2008 10:56:40 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26900 A very good point Chris. It's time for ebay to prove they can and will get serious about removing undesirable buyers. For this to work effectively all sellers have to be aware of, and how to use the dispute consoles. I hope ebay will provide some kind of tutorial or signposting to inform sellers of this important tool which will, if used correctly, provide them with the protection they feel they have lost in the negative feedback blow. A very good point Chris. It’s time for ebay to prove they can and will get serious about removing undesirable buyers. For this to work effectively all sellers have to be aware of, and how to use the dispute consoles. I hope ebay will provide some kind of tutorial or signposting to inform sellers of this important tool which will, if used correctly, provide them with the protection they feel they have lost in the negative feedback blow.

]]> By: Chris Dawson http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26894 Chris Dawson Thu, 14 Feb 2008 10:28:01 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26894 Hi Jimbo, I'm much of the opinion that your quality customers will appreciate you leaving feedback first many many times more than is balanced by not leaving feedback first for the old troublesome customer. It's a sign to your buyer that you're a good guy and wanting to do the best for them. The odd bad buyer will soon find it impossible to remain on the site if other sellers also have a bad experience with them as the UPI disputes will stack up and if they're suspended the feedback will be removed anyway :-) Hi Jimbo, I’m much of the opinion that your quality customers will appreciate you leaving feedback first many many times more than is balanced by not leaving feedback first for the old troublesome customer. It’s a sign to your buyer that you’re a good guy and wanting to do the best for them. The odd bad buyer will soon find it impossible to remain on the site if other sellers also have a bad experience with them as the UPI disputes will stack up and if they’re suspended the feedback will be removed anyway :-)

]]> By: Sue Bailey http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26892 Sue Bailey Thu, 14 Feb 2008 09:49:16 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26892 Thanks John, that answered my question before I even asked it :-D Thanks John, that answered my question before I even asked it :-D

]]> By: John Hayes http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26890 John Hayes Thu, 14 Feb 2008 09:33:32 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26890 For any of you who missed Scot's presentation a recorded version of the webinar is available online: http://www.channeladvisor.com/education/ For any of you who missed Scot’s presentation a recorded version of the webinar is available online: http://www.channeladvisor.com/education/

]]> By: Jimbo http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26882 Jimbo Thu, 14 Feb 2008 08:19:00 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26882 I'm not convinced about the 'feedback on receipt of payment' yet. When I first heard about the feedback changes I almost left blanket feedback for all my buyers (at present I have feedback set to 'receipt of feedback') but after thinking about it I changed my mind. Although scammers are few and far between, I don't want to leave any endorsement on a prospective scammers account. I also don't want to endorse a buyer who might go on to leave a nonsensical neg or be unacceptably troublesome. It would seem to me that the time to leave positive feedback is when you are sure that your customer has received his purchase, that all was in order, and that your customer is happy. My feedback is okay at the moment as are my DSR's - I'm confident that they will remain okay (famous last words). I’m not convinced about the ‘feedback on receipt of payment’ yet. When I first heard about the feedback changes I almost left blanket feedback for all my buyers (at present I have feedback set to ‘receipt of feedback’) but after thinking about it I changed my mind. Although scammers are few and far between, I don’t want to leave any endorsement on a prospective scammers account.
I also don’t want to endorse a buyer who might go on to leave a nonsensical neg or be unacceptably troublesome.

It would seem to me that the time to leave positive feedback is when you are sure that your customer has received his purchase, that all was in order, and that your customer is happy.

My feedback is okay at the moment as are my DSR’s – I’m confident that they will remain okay (famous last words).

]]> By: Nick Talley http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26863 Nick Talley Thu, 14 Feb 2008 00:00:56 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26863 Was well worth attending in the virtual sense :-) One thing is clear. If you are not fully prepared for the changes you may suffer but with a little planning you can reap the benefits. As I am stuck on 4.6 DSR for P&P I will be making changes to ensure we don't slip lower and hopefully improve this particular score. Proactive feedback is something I already had in mind and will be changing to feedback left on receipt of payment (rather than after positive received) with "contact us if you have a problem" type message. A few good links there to. The eBay labs item title tool is very cool. http://labs.ebay.com/raghavgupta/demoto/to Nice to hear a Brit voice as well Chris ;-) Was well worth attending in the virtual sense :-)

One thing is clear. If you are not fully prepared for the changes you may suffer but with a little planning you can reap the benefits.

As I am stuck on 4.6 DSR for P&P I will be making changes to ensure we don’t slip lower and hopefully improve this particular score.

Proactive feedback is something I already had in mind and will be changing to feedback left on receipt of payment (rather than after positive received) with “contact us if you have a problem” type message.

A few good links there to. The eBay labs item title tool is very cool.

http://labs.ebay.com/raghavgupta/demoto/to

Nice to hear a Brit voice as well Chris ;-)

]]> By: Blighty http://tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26846 Blighty Wed, 13 Feb 2008 21:48:38 +0000 http://www.tamebay.com/2008/02/how-to-improve-your-feedback-pp-dsr.html#comment-26846 Some real food for thought there. Some real food for thought there.

]]>