New account, sells one item, gets a neg…. score is -1 and if they try to they buy from you you can block them

In one place eBay says:

“Sellers will no longer be able to leave negative or neutral Feedback for buyers.”

In another place eBay says:
“…Will sellers still have access to Buyer Requirements to manage their buyers?

Yes. The Buyer requirements tool enables sellers to prevent or limit the buyers from bidding or buying their items if ……buyer has a negative FB score…”

How exactly will a buyer ever again have a negative FB score, if seller can’t give them one?

So- all in all – good

Have also emailed a couple of peeps I threw the rattle out of the pram with in the early days apologising and leaving feedback follow up comments, admiting I was out of order,

If it goes someway to restore faith in the PowerSellers of this community I for one will be pleased

From the nuclear fallout everywhere, I think that a lot of peeps who are finding these new ways of thinking hard to swallow are moving elsewhere- good is all I can say

In the past I mistakenly let red mist cloud me, over buyers, now I leave it first – and agree with Sue completely – it gives buyers confidence

Plus – I think the buyers can work out who is not playing fair when a seller gets a neg,,, especially if the seller has worked their socks off

Suz x
PS- Big thanks for Dan as well – his daily posts have got me rethinking my strategy completely
x

Will go and hide in my bunker now…

We have not had a negative in four years (except an accidental one), this should be interesting

But if these issues do come up, it will come up all over, with all sellers and again it will average out.

We do like our 100% though

Mark

we have embarked onto great unknown and changed our prefrence to leave feedback on Payment, on one of our IDs

one big draw back with this is you cant sus a dodgy buyer out I have a non payer who when I look at their feedback
is obviously a serial non payer,
I know ebay will eventually kick off the likes of these if enough sellers file UPI though many sellers are going to be even more reluctant to file UPIs because of the increased chance of a neg, because UPis really get up non payers noses for some reason

I am diligent to the point of obsession with my UPIs

so no doubt my negs will go up

If sellers can’t leave non-pozzies, then I think comments are going to become a lot more important. When are we going to see the end of private feedback for buyers?

I appreciate that it will no longer be “mutual”, but now where is the incentive for sellers to sort out buyers who have prematurely left negs? Previously, there was the thought that at least a made-happy buyer might withdraw their feedback. Am I missing something, or has this facility now been removed altogether?

A few times I have found that the phone numbers are not valid so I never find out what the problem is.

If eBay are going to stop us leaving suitable feedback for buyers then they must make sure that ALL communication channels i.e phone numbers are available, if the phone details are not valid eBay should automatically remove the feedback left by the buyer.

I would have liked eBay to go even further with the feedback system and to end the stars altogether and use the DSR scores only, but I suspect I am in the minority on this one. Sean

Staff members here (usually females for some reason) have been threatened with violence by eBay buyers in the past. Every case was reported to eBay but as the threats were made either over the phone or in an email where the initial message was sent via eBay but by the time of the threat, myself & the buyer ended up emailing each other direct (too difficult to keep track of who said what via My Messages), eBay showed zero interest. Under the new system, I presumably wouldn’t even be able to neg them but such people have to be shown a negative consequence to their actions (even if it’s hollow one in all but their perception) otherwise they’ll continue to do it.

I think the beauty of eBay in its early days was the flexibility to be found in its simplicity. Give buyers & sellers certain tools like feedback & leave it up to them how they choose to use them. Laying down very specific rules (which are seemingly complex for casual users) to govern users’ actions limits the users’ options & thus doesn’t cover as many eventualities.

I took the decision today based on the annoucements to leave all my buyers feedback -if they have paid within 7 days, (or within the 2 weeks on an NPB).

All positive, including the ones who werent happy as they had put on/lost weight didnt like the colour, – with a comments along the lines of Sorry this one wasnt right for you this time, happy to refund on receipt etc and suprisingly so far so good.

Some of my old customers have just left me feedback – as I think that they are realising what is going on see below;

Ta Suz! This is my replacement skirt, trust this seller 100%, many thanks 10/10

Absolutly a great an honest seller.Will deal again with Suz.A+++++++++++

awesum product cheers sue x

Now – all three are good customers who have shopped before with me – and know I am easy going, and hadnt initially left feedback – why
1 – she returned the first skirt for being the wrong shade of pink& fit
2 – He is in Italy and wanted cheaper postage- so I did it at cost and I paid for the majority of the tracking –
3 – he has been complaining that an item sent Thurs hadnt arrived by Mon, and I sent him the tracking numbers today

All three have mailed me seperately saying, along the lines of we didnt think you would mind, but we didnt leave feedback as we put you to so much trouble. I found that comment very enlightening, and also quite sad, it is a shame that buyers can’t return items to business sellers as they refuse to take them, and then warn others on feedback about shoddy sellers, or tell peeps when an item goes missing in the post, for fear of getting a neg back.

Face it as sellers we have thousands of feedback between us the odd neg – might just be justified, in our haste to do something, we might have overlooked something important to someone else, very very easily,- we deal with hundreds of parcels a week- they get 1 for instance – a newbie whose parcel got lost in the post so it misses daughters birthday, could leave a neutral and think its justifed and sellers come along and drop them to -1 f/b and a 50% score- I am not suprised that coupled with the rogue scamming sellers and the media stories are forcing buyers to look else where.

I for one, am going to lump it and get on with it. And hope that putting a slip in with their parcel along the lines of :

I have already left feedback for you as eBay is a trust system & I want buyers to shop with complete confidence.
Like your purchase? Please let me know via feedback or email. The quick link to my eBay store is xxxx
Thanks for shopping with me, Suz xx

PS – If for any reason you are not 100% happy for no a
quibbles refund or exchange call me on 07779 xxx xxx, or 01625 xxxxxxx or email me at xxxxx@xxxx.co.uk

And I hope this makes the buyer think, hey I dont like this – lets try this returns policy – gets what they want as an exchange and then comes back again and again and again and spends…..

Initial loss to the seller, long term profitability to customer and seller

Bold move by eBay, but I think a good one
Only time will tell

I would also think that in my honest opinion those sellers jumping up and down and screaming about this- are those who have need to fear this- if you offer a good service, dont con buyers, etc etc, I would imagine you have no need to worry

As for the buyer, for them – it gives confidence, and that is something eBay is sadly lacking at the moment

Off me soapbox now – sorry this is so long
night all
Suz x

I believe there is a very tiny minority who will neg just because they can and they don’t want to be reasonable – if that number is as tiny as one in 1000, that would equate to 20 negs for me over the past year