Comments on: eBay Tips 2008: Return Policy

By: Josordoni

Josordoni — Thu, 10 Jan 2008 12:25:11 +0000

”
we just dont need the expense and hassle of arguing with the buggers all day”

So true North…

By: liz

liz — Thu, 10 Jan 2008 11:32:47 +0000

in my shop i say you can return the item if you don’t like it but haven’t had anything back for that reason yet but i doubt people take that much notice . i get hairstraighteners back because they don’t work but only about 6 a year . Although one that got sent back did work and one had been dropped but its not worth my time arguing with them so i just send them a new one.

By: northumbrian

northumbrian — Thu, 10 Jan 2008 09:31:20 +0000

well to be honest its because its cost effective time effective

we dont argue, we dont kid ourselves we are special or better, we just dont need the expense and hassle of arguing with the buggers all day

By: Josordoni

Josordoni — Wed, 09 Jan 2008 20:29:48 +0000

I have so far had three items returned just because the buyer didn’t like something about them when they were received. I find this fine – a picture (or umpteen pics for that matter) can’t tell you everything about an item, and if it just doesn’t create a spark when you open the package, I would much prefer to have the item back, a happy customer, and most likely another sale in the future, than a disappointed customer who might not give you another chance.

And won’t tell his/her friends that you are the best dealer in the world, and can be trusted through hell or high water.

By: Kate

Kate — Wed, 09 Jan 2008 18:06:37 +0000

I don’t have a “returns policy” as such – I simply tick the box that says “returns accepted” and specify 7 days – and imn my emails to customers I ask them to contact me if they have any problems.
I would treat any complaints on a case-by-case basis.

I’ve only had 2 pairs of earrings returned – one because she said one of the beads was “chipped” (it wasn’t, it was a natural mark in a gemstone bead, but I replaced the earrings anyway) and the other was to have them changed to clip-ons because the customer forgot to tell me that she wanted clips.
I’ve hardly had any CDs returned either – despite the fact that they are second hand CDs I hardly get any complaints. It’s not worth stressing over – if they want to return it I just let them (although for overseas customers it’s occasionally cheaper to just refund them and tell them to keep it if the complaint seems genuine).

By: Sue Bailey

Sue Bailey — Wed, 09 Jan 2008 17:41:00 +0000

Going back to when I sold clothes, I wrote our returns policy with absolute trepidation because I was sure that just saying “yes you can return stuff” was going to open up the floodgates of returned goods, but it never happened. I think only about half a dozen things came back over two years – and since then, my beady buyers have returned precisely two items in four years (and one of *them* I’d already told her that she was buying the wrong thing, but she didn’t believe me!!). It’s an infinitessimally small price to pay to offer your buyers peace of mind.

By: Dan Wilson: UK-Based eBay Expert, Online Community Specialist, Author, Copywriter and Blogger

Wed, 09 Jan 2008 17:20:21 +0000

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