Comments on: eBay Tips 2008: Customer Focused Listings

By: Dan Wilson: UK-Based eBay Expert, Online Community Specialist, Author, Copywriter and Blogger

Wed, 09 Jan 2008 17:42:48 +0000

[...] Read the comments on Tamebay. [...]

By: northumbrian

northumbrian — Wed, 09 Jan 2008 11:47:44 +0000

there ya go circumstances alter cases,
seems quite reasonable to charge if you have cut from from a roll etc

By: Jean

Jean — Wed, 09 Jan 2008 11:11:14 +0000

My T&Cs state that I charge a restocking fee, because I sell fabric, which once cut, becomes a remnant, and will not fetch the full price. It comes under “custom goods” in the DSR, and legally, I don’t have to accept a return for a change of mind, but I do.

If it’s faulty, then I pay all expenses.

By: northumbrian

northumbrian — Wed, 09 Jan 2008 10:25:54 +0000

we dont charge to restock, thats taking the urine,

By: Sue Bailey

Sue Bailey — Wed, 09 Jan 2008 09:26:30 +0000

If you are selling retail and the customer is returning within your stated returns period, you cannot charge a restocking fee.

By: Jade

Jade — Wed, 09 Jan 2008 08:11:08 +0000

I don’t think I would charge a re-stocking fee, I would probably draw the line at asking them to cover P&P. Unless like North said it was SNAD or Faulty.

By: Jade

Jade — Wed, 09 Jan 2008 08:08:26 +0000

Hi North, I totally agree with your policy by the way. I wasn’t trying to play devils advocate. I think it’s only fair that if someone “changes” their mind then they have to at least cover some of out of pocket expenses i.e. postage. Do you charge them a re-stocking fee? I’ve seen some sellers state in their T&C’s that they do this and I think it would be interesting to know how that went down!

By: northumbrian

northumbrian — Tue, 08 Jan 2008 20:38:04 +0000

I state it quite clearly in the returns policy box, ,

jade

if its damaged or described incorrectly we dont argue we pay costs both ways, if its simply because its not what they wanted they pay,## if we are threatened with a negative, all bets are off we leave a negative and shut the door

By: Sue Bailey

Sue Bailey — Tue, 08 Jan 2008 18:55:18 +0000

if they dont like it, they pay to send it back

This is a general comment rather than being aimed at North, but to be legal (under the Distance Selling Regulations), the above has to be explicitly stated somewhere that buyers can read it before purchase. *That’s* the point of T&Cs.

By: Jade

Jade — Tue, 08 Jan 2008 18:53:03 +0000

Seems reasonable North. Do you risk a neg if they insist that you cover the cost of the return P&P? Or do you cave in?