eBay announce DSR console

7/01/2008 at 19:40

eBay have announced that not only will Detailed Seller Ratings be used increasingly in the future to advantage sellers providing good service but will also be launching a new way for sellers to monitor and act on their ratings.

I suspect this will be similar to dsrwatch launched by ChannelAdvisor, but with more detail and hopefully a way to monitor which type of sales are netting the best DSR ratings from your buyers and equally areas for the seller to target for improvements to service.

eBay have already stated that in future DSRs for disadvantaging sellers will be based on a shorter period than a year (I’d guess at 90 days as that would be in line with feedback).

Once the new DSR console for monitoring your own DSRs is launched expect more changes, but most importantly use it to monitor your own DSRs. It could be the biggest insight into your business and give greater guidance as to areas you could improve than ever before.