Comments on: Seller non-performance policy finally clarified

By: Chris Dawson

Chris Dawson — Sat, 02 Feb 2008 17:44:43 +0000

I’ve had no problem getting two negs removed (admittedly both left for the wrong seller, they weren’t intended for me) in the last six months.

I think it goes back to the old story that most buyers really *do* want to have a great experience on eBay and if you give it to them they’re happy and obliging.

By: Sue Bailey

Sue Bailey — Sat, 02 Feb 2008 17:29:17 +0000

That’s something I’ve been wondering about too, Lynne, but there is no indication from eBay that SNP is going to be altered in the light of last week’s changes.

Re. the neg removal – I would imagine that the impuetus is now “I’ve made you happy, please remove the neg” rather than “I’ve negged you back, please remove the neg”, which has to be better.

But I still think they should make feedback editable. Lets face it, every other feedback sacred cow has gone, so why not that one?

By: Josordoni

Josordoni — Sat, 02 Feb 2008 17:26:40 +0000

Looking back on some other posts, I noticed this one…

how is it going to affect Non-Performance criteria if buyers cannot be left negs or neuts? Where is the clout to get a buyer to remove a neg that they have left via the Mutual Withdrawal process?

Or is this going away as well as the Community Courts?

By: Feedback DSRs and how they’ll affect you : TameBay

Feedback DSRs and how they’ll affect you : TameBay — Thu, 11 Oct 2007 00:03:51 +0000

[...] Seller performance is a misnomer, what eBay really mean is Seller Non Performance, or SNP as they like to term it. If you’re in the bottom 10% of sellers on DSRs start worrying, that’s where eBay are likely to focus once they roll DSRs into the Negs and Neuts for evaluating your performance. If you can’t increase your DSRs expect to have your selling ability limited. [...]

By: Two negs bad, three negs not so bad : TameBay

Two negs bad, three negs not so bad : TameBay — Tue, 04 Sep 2007 14:22:47 +0000

[...] Auctionbytes points out something rather interesting about the new Seller Non-Performance policy. eBay’s clarification last week contained an interesting mis-match in the criteria for restriction for low-volume and high-volume sellers. [...]

By: Leo Nicholson

Leo Nicholson — Sun, 02 Sep 2007 19:33:01 +0000

Whoops – didn’t see that. Thanks

By: Sue Bailey

Sue Bailey — Sun, 02 Sep 2007 09:56:48 +0000

Leo, don’t forget the two negs threshold – a seller with 19 f/b could get 1 neg and therefore be on 95% and still not be restricted because they hadn’t met the “2 neg minimum”.

By: Leo Nicholson

Leo Nicholson — Sun, 02 Sep 2007 09:50:07 +0000

Crikey, this is a bit of a shock to the system. Any idea whether the system takes into account sellers with low feedback. My current situation is that I’m building up an account that only has 206 feedback at the moment. I’m currently dealing with three buyers who are likely to leave retaliatory negs (after I neg them), which would bring my fb down to 98.5% – my current fb is 100%. Naturally it would take a stretch of the imagination to bring it down to 95%, but it’s a little worrying that eBay would tar brand new sellers with the same brush. I’m thinking here of scenarios whereby a seller only has 10-20 feedback. One bad-egg customer could cut out the seller’s selling for 2 weeks. That just seems unreasonable to me, but hey, eBay will be eBay…

Leo

By: Eddie

Eddie — Sat, 01 Sep 2007 14:47:09 +0000

What is worth mentioning when discussing this anywhere, is that applicable feedbacks are only those as a seller

I have seen numerous discussions about this, most have grasped it wrongly and assume ALL feedback was used