Comments on: It's time to scrap neutral feedback http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html eBay & ecommerce made easy Wed, 23 May 2012 08:01:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Darren Forster (theklf99) http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1715 Darren Forster (theklf99) Tue, 04 Sep 2007 07:38:19 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1715 I think eBay's feedback system really sucks anyway. It breaks the law and eBay just come back with "it does state in our terms and conditions that we are allowed to break the law", by allowing publishing of libelious comments. Also once feedback is left it can't be altered which is a really bad point. I got one feedback where the seller accussed me of false advertising, even though the item was exactly as described, it was just that he'd overbid for the item, it was a washing machine, described as used with a leaking seal, the person bid up to £80 for the machine, then came round the house shouted abusive comments to my mum, left me negative feedback and a e-mail threatening to come round and beat me up for trying to sell him it, I sold it to the previous bidder for the lowest bid she had put in before he got involved, as I thought it was only fair as had he not got involved the bidding wouldn't have gone so high. She came round and was over the moon about it. I tried to proceed with a libel case against the person but was advised by solicitors to take it up with eBay as I had no contact details for this person, only his e-mail address and eBay name, eBay were not willing to divulge his details unless I got a court order (yeah right, like that's going to happen!). Then recently I posted someone a sandwich on eBay from the World Scout Jamboree, I'd left him positive feedback as he'd been a fast payer, then I was quite shocked and disappointed when I saw that he'd left me negative just because Royal Mail had managed to squash it in the postal service, he didn't even bother to contact me to see if something could be sorted out, and then further more when I contacted him regarding the problem he accussed me of blackmail and threatened to leave abusive follow up if his demands weren't met and also said that he would have mutually agreed to remove the feedback had I not placed a follow up message about him leaving negative feedback without bothering to contact me to sort things out. I had 5 sandwiches left, so I've sent him all 5 this time in a box totally sealed up, with Fragile all over the box and keep upright, handle with care, all over it. Let's hope Royal Mail don't manage to mash that up. I think eBay’s feedback system really sucks anyway. It breaks the law and eBay just come back with “it does state in our terms and conditions that we are allowed to break the law”, by allowing publishing of libelious comments. Also once feedback is left it can’t be altered which is a really bad point. I got one feedback where the seller accussed me of false advertising, even though the item was exactly as described, it was just that he’d overbid for the item, it was a washing machine, described as used with a leaking seal, the person bid up to £80 for the machine, then came round the house shouted abusive comments to my mum, left me negative feedback and a e-mail threatening to come round and beat me up for trying to sell him it, I sold it to the previous bidder for the lowest bid she had put in before he got involved, as I thought it was only fair as had he not got involved the bidding wouldn’t have gone so high. She came round and was over the moon about it. I tried to proceed with a libel case against the person but was advised by solicitors to take it up with eBay as I had no contact details for this person, only his e-mail address and eBay name, eBay were not willing to divulge his details unless I got a court order (yeah right, like that’s going to happen!). Then recently I posted someone a sandwich on eBay from the World Scout Jamboree, I’d left him positive feedback as he’d been a fast payer, then I was quite shocked and disappointed when I saw that he’d left me negative just because Royal Mail had managed to squash it in the postal service, he didn’t even bother to contact me to see if something could be sorted out, and then further more when I contacted him regarding the problem he accussed me of blackmail and threatened to leave abusive follow up if his demands weren’t met and also said that he would have mutually agreed to remove the feedback had I not placed a follow up message about him leaving negative feedback without bothering to contact me to sort things out. I had 5 sandwiches left, so I’ve sent him all 5 this time in a box totally sealed up, with Fragile all over the box and keep upright, handle with care, all over it. Let’s hope Royal Mail don’t manage to mash that up.

]]> By: Seller non-performance policy finally clarified : TameBay http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1714 Seller non-performance policy finally clarified : TameBay Fri, 31 Aug 2007 13:40:11 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1714 [...] Neutral feedbacks are being included because “vast majority of neutral comments indicate an issue. We felt that leaving neutral comments out of the calculation would mask a significant part of the bad buyer experience problem.” Though some have agreed with this, I personally don’t: the very word “neutral” precludes negativity, and if “neutral” on eBay means “thinly disguised negative, please don’t neg me back”, then it is indeed time to get rid of neutral feedback. [...] [...] Neutral feedbacks are being included because “vast majority of neutral comments indicate an issue. We felt that leaving neutral comments out of the calculation would mask a significant part of the bad buyer experience problem.” Though some have agreed with this, I personally don’t: the very word “neutral” precludes negativity, and if “neutral” on eBay means “thinly disguised negative, please don’t neg me back”, then it is indeed time to get rid of neutral feedback. [...]

]]> By: Retaliatory negs with mutual withdrawal not acceptable : TameBay http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1713 Retaliatory negs with mutual withdrawal not acceptable : TameBay Sun, 19 Aug 2007 21:39:42 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1713 [...] There have been some interesting discussions regarding feedback since eBay started to include neutrals as negatives in their seller non-performance criteria. eBay are still insisting that a neutral is valid and not the same as a negative, whilst in the next sentence insisting that only a positive feedback is indicative of a satisfied customer. [...] [...] There have been some interesting discussions regarding feedback since eBay started to include neutrals as negatives in their seller non-performance criteria. eBay are still insisting that a neutral is valid and not the same as a negative, whilst in the next sentence insisting that only a positive feedback is indicative of a satisfied customer. [...]

]]> By: Chris Dawson http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1712 Chris Dawson Wed, 15 Aug 2007 13:00:26 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1712 Try reading it like this: If a buyer has paid for an item and has not received it, nor a refund they should refer to the eBay Item Not Received process. If a buyer believes the item was significantly misrepresented, they should refer to the eBay Item Not Received process. It's what "or" means Try reading it like this:

If a buyer has paid for an item and has not received it, nor a refund they should refer to the eBay Item Not Received process.

If a buyer believes the item was significantly misrepresented, they should refer to the eBay Item Not Received process.

It’s what “or” means

]]> By: Sue Bailey http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1711 Sue Bailey Wed, 15 Aug 2007 12:49:09 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1711 <i>eBay seem more and more determined to rid the site of sellers - ANY AND ALL sellers </i> Even when we're at our most hacked off with eBay, Gaz, I think it pays to use a little bit of logic :-( eBay seem more and more determined to rid the site of sellers – ANY AND ALL sellers

Even when we’re at our most hacked off with eBay, Gaz, I think it pays to use a little bit of logic :-(

]]> By: Uppa Gumtree http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1710 Uppa Gumtree Wed, 15 Aug 2007 11:55:58 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1710 Reading through the new updated Seller Non-Performance page, in the examples section, it says - If a seller has refused to complete a sale, and payment has not been sent ..... report the seller. - so this means, if a buyer refuses to pay but demands the goods be sent anyway, and the seller refuses to send them, then the buyer can report the seller for non-performance and the seller could face selling restrictions imposed on them by eBay? If a buyer has paid for an item and has not received it, nor a refund, or believes the item was significantly misrepresented, they should refer to the eBay Item Not Received process. - Hang on a mo !!!!! The buyer has NOT received the item yet, but is being encouraged to report it as "significantly misrepresented" ...... How can they report that if they've not yet seen the item? eBay seem more and more determined to rid the site of sellers - ANY AND ALL sellers. Reading through the new updated Seller Non-Performance page, in the examples section, it says -

If a seller has refused to complete a sale, and payment has not been sent ….. report the seller.
- so this means, if a buyer refuses to pay but demands the goods be sent anyway, and the seller refuses to send them, then the buyer can report the seller for non-performance and the seller could face selling restrictions imposed on them by eBay?

If a buyer has paid for an item and has not received it, nor a refund, or believes the item was significantly misrepresented, they should refer to the eBay Item Not Received process.
- Hang on a mo !!!!! The buyer has NOT received the item yet, but is being encouraged to report it as “significantly misrepresented” …… How can they report that if they’ve not yet seen the item?

eBay seem more and more determined to rid the site of sellers – ANY AND ALL sellers.

]]> By: PGA-AUCTIONS » Blog Archive » Carnival of eBay Sellers #25 http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1709 PGA-AUCTIONS » Blog Archive » Carnival of eBay Sellers #25 Wed, 15 Aug 2007 03:09:19 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1709 [...] Chris presents It’s time to scrap neutral   feedback posted at TameBay. [...] [...] Chris presents It’s time to scrap neutral   feedback posted at TameBay. [...]

]]> By: Michelle http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1708 Michelle Tue, 14 Aug 2007 18:26:15 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1708 oh scrap bang my sparkly 100% + now then... Errr, why???? oh scrap bang my sparkly 100% + now then…

Errr, why????

]]> By: Chris Dawson http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1707 Chris Dawson Tue, 14 Aug 2007 15:40:31 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1707 It's about as logical as neutrals counting as negs so I'm all in favour :-D It’s about as logical as neutrals counting as negs so I’m all in favour :-D

]]> By: Sue Bailey http://tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1706 Sue Bailey Tue, 14 Aug 2007 15:28:43 +0000 http://www.tamebay.com/2007/08/its-time-to-scrap-neutral-feedback.html#comment-1706 Someone just suggested in one of Randy's comments that if neutrals count as negs, then transactions where no feedback's left should be counted as pozzies. Sounds like a great idea to me :-D Someone just suggested in one of Randy’s comments that if neutrals count as negs, then transactions where no feedback’s left should be counted as pozzies. Sounds like a great idea to me :-D

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