Comments on: Feedback 2.0 is live and I already hate it http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html eBay & ecommerce made easy Sun, 12 Feb 2012 08:10:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Chris Dawson http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-26899 Chris Dawson Thu, 14 Feb 2008 10:53:09 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-26899 Ermmm.... am I allowed to admit it's worked out a lot better than I ever imagined and I'm a little more blasé about such changes these days? :razz: I still feel that the average buyer leaving four stars across the board is (in their eyes) saying "Hey this was a good seller". Five out of five is unrealistic in anyone's eyes. That's not gonna change anything though and I seem to be surviving so far so I'll not complain too much :-) Ermmm…. am I allowed to admit it’s worked out a lot better than I ever imagined and I’m a little more blasé about such changes these days? :razz:

I still feel that the average buyer leaving four stars across the board is (in their eyes) saying “Hey this was a good seller”. Five out of five is unrealistic in anyone’s eyes. That’s not gonna change anything though and I seem to be surviving so far so I’ll not complain too much :-)

]]> By: Josordoni http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-26895 Josordoni Thu, 14 Feb 2008 10:36:09 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-26895 Chris, nearly a year on in, what are your thoughts now? Chris, nearly a year on in, what are your thoughts now?

]]> By: TameBay : PayPal eCheques will ruin Feedback 2.0 Detailed Seller Rating http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-590 TameBay : PayPal eCheques will ruin Feedback 2.0 Detailed Seller Rating Wed, 14 Mar 2007 14:48:56 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-590 [...] Finally with the introduction of Feedback 2.0 I wonder just what ranking someone who’s waited ten days and is still no where near getting their item dispatched will give? Detailed Seller Ranking for “Dispatch time” is not going to look good! Well thanks for nothing PayPal - Your eCheques are worse than useless! [...] [...] Finally with the introduction of Feedback 2.0 I wonder just what ranking someone who’s waited ten days and is still no where near getting their item dispatched will give? Detailed Seller Ranking for “Dispatch time” is not going to look good! Well thanks for nothing PayPal – Your eCheques are worse than useless! [...]

]]> By: TameBay : Buyers eye: Hooked on eBay http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-550 TameBay : Buyers eye: Hooked on eBay Sun, 11 Mar 2007 22:37:27 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-550 [...] The weekend was an important reminder to me, buyers are the most important people on eBay. Without buyers sellers would have no one to buy their goods. It’s not surprising eBay spend so much of their time advertising for new buyers and doing everything in their power to hook them into the site. The controversial Feedback 2.0 is intended to appeal to buyers and allow them to differentiate between sellers. Recent advertisements have aimed to attract new buyers and get them to sell a few items. [...] [...] The weekend was an important reminder to me, buyers are the most important people on eBay. Without buyers sellers would have no one to buy their goods. It’s not surprising eBay spend so much of their time advertising for new buyers and doing everything in their power to hook them into the site. The controversial Feedback 2.0 is intended to appeal to buyers and allow them to differentiate between sellers. Recent advertisements have aimed to attract new buyers and get them to sell a few items. [...]

]]> By: Biddy http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-530 Biddy Sat, 10 Mar 2007 09:09:07 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-530 Thanks, Postcards - interesting post from Mr Burke there. Thanks, Postcards – interesting post from Mr Burke there.

]]> By: ukpostcards http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-526 ukpostcards Fri, 09 Mar 2007 21:17:38 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-526 The gentleman with global responsibilty for Feedback 2.0 ( bburke@ebay.com ) is currently posting on the UK Q&A forum at http://forums.ebay.co.uk/thread.jspa?threadID=1100074814&start=40 The gentleman with global responsibilty for Feedback 2.0 ( bburke@ebay.com ) is currently posting on the UK Q&A forum at

http://forums.ebay.co.uk/thread.jspa?threadID=1100074814&start=40

]]> By: eds-dvds http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-514 eds-dvds Fri, 09 Mar 2007 14:26:27 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-514 I've had just about 20 positives left since this was introduced. My detailed ratings are not available yet. To me this means that at least 1 in 2 of satisfied customers cannot be arsed to leave them. The results are going to be very skewed. I’ve had just about 20 positives left since this was introduced.

My detailed ratings are not available yet.

To me this means that at least 1 in 2 of satisfied customers cannot be arsed to leave them.

The results are going to be very skewed.

]]> By: TameBay : Buying e-books to boost feedback is poor advice http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-508 TameBay : Buying e-books to boost feedback is poor advice Thu, 08 Mar 2007 10:14:55 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-508 [...] One of the few good side effects of Feedback 2.0 is that it instantly shows a seller who has artificially boosted their feedback with buying. Buying cheap e-books may boost your feedback score but Feedback 2.0 instantly shows this ruse for what it is. Unfortunately the guys organising Comic Relief on eBay didn’t realise that no feedback is worse than inflated feedback and boosted their score in this manner. The first account, comicrelief-rednoseday2007, purchased several e-books to give their feedback a start. eBay have taken the unprecedented step of removing the feedback to clear the account - with such high profile auctions a feedback score of zero really isn’t a problem - obviously someone advising Comic Relief thinks feedback is more important than it actually is! Currently although the feedback score is zero you can see 14 feedback for the last month but the comments have been removed. [...] [...] One of the few good side effects of Feedback 2.0 is that it instantly shows a seller who has artificially boosted their feedback with buying. Buying cheap e-books may boost your feedback score but Feedback 2.0 instantly shows this ruse for what it is. Unfortunately the guys organising Comic Relief on eBay didn’t realise that no feedback is worse than inflated feedback and boosted their score in this manner. The first account, comicrelief-rednoseday2007, purchased several e-books to give their feedback a start. eBay have taken the unprecedented step of removing the feedback to clear the account – with such high profile auctions a feedback score of zero really isn’t a problem – obviously someone advising Comic Relief thinks feedback is more important than it actually is! Currently although the feedback score is zero you can see 14 feedback for the last month but the comments have been removed. [...]

]]> By: Mountie http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-501 Mountie Wed, 07 Mar 2007 14:58:45 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-501 Sam it's even worse than that - when someone makes multiple purchases do you really think they're going to bother to leave detailed ratings for each. If someone buyers one printer from me they probably will, but if they buy 10 JetDirect cards from ten different listings are they going to waste time leaving ten sets of Detailed Seller Ratings if they're happy? On the other hand if they are unhappy they probably will have the incentive to leave ten rankings! :-( To be honest I'm going to take my normal attitude with feedback, totally ignore it and largely pretend it doesn't exist. If eBay think it will help sellers improve they're in cloud cuckoo land. If they think sellers need Detailed Seller Ratings to inform them what they do well and what could be improved they have a poor opinion of sellers. If eBay think it'll help buyers they're sadly mistaken as I foresee the average Detailed Seller Rating settling down at about 4 out of 5 in the long term and everyone will end up the same - just an indistinguishable statistic similar to most sellers having a 99.7% to 99.9% feedback score. Differentiation between sellers is what they state buyers have been asking for, and that's the one thing that they're not going to get! Sam it’s even worse than that – when someone makes multiple purchases do you really think they’re going to bother to leave detailed ratings for each. If someone buyers one printer from me they probably will, but if they buy 10 JetDirect cards from ten different listings are they going to waste time leaving ten sets of Detailed Seller Ratings if they’re happy? On the other hand if they are unhappy they probably will have the incentive to leave ten rankings! :-(

To be honest I’m going to take my normal attitude with feedback, totally ignore it and largely pretend it doesn’t exist. If eBay think it will help sellers improve they’re in cloud cuckoo land. If they think sellers need Detailed Seller Ratings to inform them what they do well and what could be improved they have a poor opinion of sellers.

If eBay think it’ll help buyers they’re sadly mistaken as I foresee the average Detailed Seller Rating settling down at about 4 out of 5 in the long term and everyone will end up the same – just an indistinguishable statistic similar to most sellers having a 99.7% to 99.9% feedback score. Differentiation between sellers is what they state buyers have been asking for, and that’s the one thing that they’re not going to get!

]]> By: Uncle Sam http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-500 Uncle Sam Wed, 07 Mar 2007 13:51:32 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-500 I especially dislike the way that users can only see an overall score for the Detailed Seller Ratings & not what ratings have been left for each transaction. When reviewing a sellers' feedback profile with the old system, someone can decide for themself whether each neg has been left fairly or unfairly (eg is it abusive in tone or was it left in response to one already left by the seller, say for non-payment). Also, since leaving Detailed Seller Ratings is optional, the final score will inevitably be skewed. If, say, only 40% of satisfied customers go to the trouble of leaving Detailed Seller Ratings compared with, for the sake of argument, 80% of disatisfied customers, then the figures are not going to accurately represent overall buyer satisfaction for transactions with that seller. My experience on Amazon is that I tend to only go to the trouble of leaving feedback if I am very dissatisfied with a sellers' service, as I take good service for granted. I predict that a disproportionate number of eBayers using Detailed Seller Ratings will have axes to grind as well. I especially dislike the way that users can only see an overall score for the Detailed Seller Ratings & not what ratings have been left for each transaction. When reviewing a sellers’ feedback profile with the old system, someone can decide for themself whether each neg has been left fairly or unfairly (eg is it abusive in tone or was it left in response to one already left by the seller, say for non-payment).

Also, since leaving Detailed Seller Ratings is optional, the final score will inevitably be skewed. If, say, only 40% of satisfied customers go to the trouble of leaving Detailed Seller Ratings compared with, for the sake of argument, 80% of disatisfied customers, then the figures are not going to accurately represent overall buyer satisfaction for transactions with that seller.

My experience on Amazon is that I tend to only go to the trouble of leaving feedback if I am very dissatisfied with a sellers’ service, as I take good service for granted. I predict that a disproportionate number of eBayers using Detailed Seller Ratings will have axes to grind as well.

]]> By: Biddy http://tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-496 Biddy Tue, 06 Mar 2007 21:04:54 +0000 http://www.tamebay.com/2007/03/feedback-20-is-live-and-i-already-hate-it.html#comment-496 I particularly hate having the item titles on display: it's going to be hell for knicker and dildo sellers, that one :-( I particularly hate having the item titles on display: it’s going to be hell for knicker and dildo sellers, that one :-(

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