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Police officially ignore eBay scams

Garreth Griffith, head of trust and safety at eBay UK has been representing eBayers to the House of Lords Science and Technology Committee on Personal Internet Security. The committee aims to examine the emerging threats to personal security, and… Read more

Checkout does not check out

eBay UK sellers should be aware – if they’re not already – that Checkout is not calculating postage for multiple purchases correctly. I first became aware of this around a week ago when a buyer demanded to know why I was charging her double my… Read more

J K Rowling does not have an injunction against eBay

Two days ago news broke that J K Rowling (author of the Harry Potter series) had won an injunction against eBay India. Now it appears the initial reports were incorrect and eBay has released a statement. eBay India strongly refutes the false… Read more

Win £2000 from PayPal & This is Money

The £2000 competition is themed around Mother’s Day, but it’s really a ruse to get you to sign up for the This is Money website. Still you can always unsubscribe later All you need to do is register on the site, answer one simple question… Read more

6p on a stamp to save RM

The Royal Mail is seeking to raise the price of a first class stamp by 6p to ensure its survival. RM claim that they lose 6p on every stamped letter they deliver, and can no longer subsidise this service with revenue from business users, as they are… Read more

The holy post

Many eBayers will be used to praying that Royal Mail deliver their parcels safely, but soon they might be posting them in church too. The Rt. Rev. Colin Bennetts, Bishop of Coventry has called for churches to be allowed to act as part time post… Read more

We’re all adults here

So, the missing auctions are down to a typo. Like most conspiracy theories about eBay, the explanation turned out to be rather less fun than the fantasy, though I think it does show why peer to peer support works so well. Ask Griff why your listing… Read more

Harry Potter’s J K Rowling sues eBay

J K Rowling, author of the Harry Potter book series, is to sue eBay India over sellers hawking unauthorised copies of her books on eBay. Copies of her work has been sold as e-books on eBay India and action has been filled at the High Court in… Read more

eBay competitions: Guardian Business Sense; You Trade; Seller of the Year

The 2007 Guardian eBay Business Sense competition has announced the five finalists who will use £1500 seed money to compete for a prize of £2500. The competition is to run over the next three months. In contrast You Trade organised by the… Read more

People hearing without listening

The Observer’s letter page becomes the latest Sunday paper to feature eBay, and as usual, it’s not good news. “CC” was unable to use an eBay coupon, and has had no joy from eBay customer services. Neither has the reporter from The Observer: “When… Read more

Solution to “My listing never showed on eBay”

In the last few months there have been more and more sellers complaining that their listings are not showing up on eBay, even in the dying hours of a full seven day auction. The auctions always appear in their “My eBay” demonstrating that the items… Read more

T in the park boss naive

You are a seasoned event organiser. You have a limited number of tickets which you know will sell out in minutes. You open booking and sell some 40,000 tickets in well under an hour. You know that hundreds of people will miss out and be willing to… Read more

The back button is back

There’s a double helping of good news from eBay’s official blog The Chatter this morning. Firstly, the problem with the back button on auctions has been fixed. This annoying glitch meant that Internet Explorer users could not use the back button to… Read more

Hacking, taunting and eBay security

It’s been a fairly hectic week for eBay with stories flying around re security on the site. A few of them are on auctionbytes (twice), The Register (twice) and pretty much every other eBay related news site going. So it’s time to look at the… Read more

Six months for “lazy” postie

If you’ve had a parcel go missing in the Musselburgh area between December 2004 and March 2006, chances are it might be about to be delivered. An East Lothian postwoman kept 5,820 parcels in her home, because she was “too lazy” to deliver them. At… Read more

TurboLister 2 to become Windows Vista Compliant

With TurboLister 1 support finally ending this spring many users have already upgraded to TurboLister 2. Many users who have purchased a new PC with Windows Vista (or upgraded), have discovered that TurboLister 2 is not compatible with their new… Read more

Vero to zero in one eBay step

Nici Smith has been trading on eBay for more than three years, running a successful shop selling gifts, gadgets and novelty items. Then, overnight, everything she had worked so hard to build was taken away from her – by an eBay program supposed to… Read more

Pre-approved bidder/buyer de-approved

In December we spotted notices on the Bidder/Buyer Management page stating that the pre-approved bidder feature would be phased out. This was eventually officially confirmed in an announcement by Gareth Griffith (GG) in January. The feature will… Read more

Scottish football club sold on eBay

A Dundee football fan trying to revive his long-bankrupt club, has turned to eBay for help. Ed Sweeney says that he was a fan of Third Lanark as a child. Despite winning the Scottish Cup in 1905 and reaching the final only to lose to Rangers in… Read more

Police tell buyers to check the receipt

“If you are offered a sat nav for £50 and you buy it, you could get done for handling stolen goods.” That was the straight message from Berkshire police’s deputy commander Insp. Simon Bowden, concerned that a recent spate of car thefts in the… Read more

eBay denies “Unproductive Listing Removal” policy

An remark from a Citigroup analyst after a meeting with Bob Swan has caused such a stir that eBay have felt compelled to address sellers fears. Rather than reading the comment in context sellers have been mulling over the goal to “removing… Read more

eBay push my button

The devil, they say, is in the detail. That’s certainly true on eBay. Particularly on eBay’s checkout: See what’s missing? That “or continue shopping with this seller” – static, unclickable text, that ought to be a button or a link, to take… Read more

Gas man’s eBay spree with stolen card

Here’s a comforting thought for anyone worried about website security and phishing: your credit card number is a lot less safe out there in meat space. A New Jersey petrol station attendant apparently memorised a customer’s credit card number and… Read more

ASA ban eBay ad

We’ve all seen those eBay ads on their homepage that tell you you can buy a CD for 50p, jeans for a quid, a Ferrari for a fiver… I exaggerate, but you know the ones I mean. Probably, like me, you’ve thought “yeah right” and moved right on to… Read more

GG blogs into town with safety in mind

The all new Safety Centre has been live for a month on eBay.co.uk along with revelations about GG. GG is unmasked to be the moniker given to Garreth Griffith the Head of eBay Trust and Safety in the UK and Ireland and the first entry in the… Read more

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• Recent Comments

  • EventHorizon1984: Fascinating. Earlier in the year, when PayPal rolled out and quickly pulled back various emails...
  • Debs: This article made me literally laugh out loud having just read an article on the auctionbytes blog which...
  • lisa: Thank you Richard
  • GamesOgre: Although this could discourage a number of new sellers, hopefully it will weed out the bad ones. I buy and...
  • Sue Bailey: Those poor buyers. 1) buy a thing, pay promptly with PayPal. 2) seller says “my money’s on...
  • Richard: Well said Lisa.
  • lisa: northumbrian – you just made the case for this plaintiff stronger. She is merely trying to make a better...
  • Whirly: Buyer satisfaction must be at a all time high.
  • Richard: I’m sure I won’t be the only seller thinking Oh FFS not again, but I’ll say it anyway....
  • Nick: Eddie – that may well be true. I don’t sell on eBay, but because I occasionally buy for my business...

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